HEAD OF SPORT & WELLNESS
CANDIDATE INFORMATION PACK
CONTENTS King’s College London Additional Information Job Description Person Specification How to Apply
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King’s Community Business Services
Mission and Vision Through our commitment to exceptional educa- tion, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Strategic Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas: • Educating the next generation of change-mak- ers; • Challenging ideas and driving change through research; • Giving back to society through meaningful service; • Working with our local communities in Lon- don; • Fostering global citizens with an internation- al perspective.
King’s Community Business Services portfolio sits within Professional Services, comprising over 300 staff and an annual turnover of al - most £68 million. As an income-generating department, King’s Community Business Services seeks to strike a balance between enhancing the student and staff experience and ensuring a financial return to the institution through the effective use of University assets. Sport and Wellness forms part of the King’s Community Business Services alongside Ven- ues, Food and Residences.
What we do
Deliver trusted business services, that add value and enable our communities to achieve their aspirations.
King’s by Numbers
King’s Sport & Wellness Vision
• 1829 - The foundation of King’s • More than 33,000 students from over 150 countries around the world • More than 185,000 alumni across the world • £273m annual research income • 6th in the world for research ‘power’ (2021 Research Excellence Framework) • Ranked 35th in the world (Times Higher Edu- cation World Rankings 2022) • 14 Nobel Laureates • 24th in the world in the Times Higher Educa- tion Impact Rankings that measure universi- ties against the United Nations’ Sustainable Development Goals (SDGs) • 100% of the electricity we purchase directly comes from UK wind energy (since October 2017). King’s target is to be net zero carbon by 2025.
To connect with our communities to find their personal
King’s Sport & Wellness Mission
Deliver unique sport and wellness experienc- es, to unite our communities and optimise our people and the potential to achieve - to make the world a better place.
King’s College London
Since its foundation almost 200 years ago, King’s College London has been cen- tral to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unre- strained.
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Additional Information
Since 2012, the department has been known as King’s Sport, growing from a single gym at Waterloo, to now operating 5 gyms across London, 2 Sports Grounds, sector-leading Performance programme, and with Physical and Digital Activity programmes across all campuses and residences. Culminating in connecting with 15,000 members of our community annually, with a turnover more than £2.4m and income generating activities of £1.6m. Over the past few years, King’s Sport and Wellness have continued to strengthen their strategic collabo- ration across the university and demonstrate our im- pact against the Vision 2029. Building from our ambi- tion to adopt a whole university approach to wellbeing and supporting our staff and students as important stakeholders of a King’s community. We are focused on enhancing experience and enriching our culture through developing holistic, integrated services, pro- active interventions and partnerships. King’s is im- proving our ‘community of communities’ mental, so- cial and physical wellness to strengthen our support at Level One of the King’s Mental Health and Wellbeing Strategy - to enable greater self-care and self-effi - ciency through our established Ways to Wellbeing.
capital across our students and staff, as agents for change. King’s aims to improve wellbeing, retention, experience, community cohesion, attainment, and graduate outcomes. We prioritise wellness as a pre- requisite of improved cognitive function, academic success, creation of inclusive communities, and a world-class university experience. The King’s Strategy 2026 has four key strategic aims that are enabled by the Estates and Facilities Philoso- phy and align with our Sport and Wellness ambition to connect our communities to find their personal best. Through our planned delivery we will seek to impact against the following university objectives to: • Become a sector-leader in supporting student mental health and wellbeing • Measure and improve our support for staff well - being, and staff engagement • Extend our strengths in health research to drive impact • Continue to deploy our knowledge in service to society; engage the communities we serve in Lon- don, the UK and globally through equitable part- nerships
Through King’s Community Business Services and as part of Professional Services, we work to be simple, nimble, and efficient, and equally are investing in our relationships with our academic colleagues to sup- port education and research, enabling our students’ success. Sport and Wellness are making a positive contribution to workplace wellbeing, organisational culture and aid the recruitment, attainment, and re- tention of our talent. Across our University at each campus and Residence - with equity of access to our serveries we strive to cultivate a culture where all are encouraged to be at their optimal level and thrive at King’s and in life. We aim to encourage the adoption of a positive approach to living through the practice of healthy habits to attain better physical and mental health outcomes. In our ‘King’s Strategic Vision 2026’, we set out clear objectives to ensure positive wellbeing is a fundamen- tal ethos of the university and to be a world leader in mental health and wellbeing support. We want to support our people, achieve the vision of ‘making the world a better place’ and meet the high expectations of our future change-makers to optimise their po- tential as well as strengthen self-efficacy and social
Our spaces, physical and digital activity delivery en- riches the King’s experience and health of our high performing and high potential people. Our data and insight testify to our success in building a sense of belonging, improving individuals’ aspirations and growing resilience and social trust - key components of the overall sense of experience. Our active indi- viduals have higher life satisfaction, feel more able to achieve their aspirations, sense of community and social trust in their community. For those with Mental Health concerns who find it difficult to socialise and integrate into university life we have already estab- lished the Active Wellness Scheme and Wellness Cen- tre at Waterloo in close collaboration with SED and Faculty Our growth in profile and partnership across the uni - versity utilises the talents of our team to enhance staff and students’ physical health, self-efficacy and build social connection, as a means of improving mental health and overall wellbeing. Our aim is to be unique, unite and community and support them to achieve the potential, in our inclusive, innovative, and sector-lead- ing Sport and Wellness environment.
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Job Description
Post title
Head of Sport & Wellness
Department/Division
Estates & Facilities - King’s Sport & Wellness
Grade/salary Hours of work
Grade 8 Full time
Period of appointment
Indefinite Contract
Responsible to
Director of King’s Community Business Services
Campus
Gyms – London Bridge & Strand; Wellness Centre; Sports Grounds of New Malden & Honor Oak Park
We are seeking a highly motivated Head of Sport & Wellness to join King’s Sport & Wellness team at King’s College London reporting to the Director of the King’s Community Business Services. You will be responsible for leading the talented team to achieve engagement goals and commercial budgets. • Drive a strategy and long-term plan to meet the demands of the university growth ambitions and deliver impact in alignment with Strategy 2026 and Vision 2029 to: • Improve our support for staff wellbeing, and student and staff engagement. • Deploy our knowledge in service to society; engage the communities we serve in London, the UK and globally. • To achieve the King’s Sport & Wellness ambition to ‘connect with our community to find their personal best’, attaining the objectives of the Estate Philosophy and Community Business Service Strategy to deliver world-class Services at a world-class University. • To lead the King’s Sport & Wellness staff team with responsibility for their management and development of the staff team to create a positive work culture and environment for success, that ‘puts students and staff at the heart of everything we do.’ • Deliver services with commercial principles that add value to the King’s Community Experience by providing innovative and creative leadership that contributes to the wider learning experiences of our staff and students through interaction with our sport facilities and wellness programmes If you have what it takes to meet this demanding and challenging role, you could be just the right person we are looking for. In return, we offer competitive salary,
excellent pension scheme, staff benefits and career development opportunities.
ROLE PROFILE STRATEGIC VISION 2029
• To act in accordance with the guiding principles as set out in the Strategic Vision 2029: to connect with our communities to find their personal best, to be an exceptional institution and make the world a better place. • Contribute to the wider College Strategic themes of Education, Research, Service, London and International as set out in Vision 2029. • Advocate for Sport and Wellness role in the wider university strategic aims of enhancing mental health and wellness of our staff, student, and the wider London Community. Working in collaboration across University Professional Services, Students and Education, Students’ Union, and Faculty. • Support the Director of Community Business Services, to meet the objectives of the Community Business Service Strategy in creating a unique and memorable KCL experience, helping to differentiate the KCL student offer from other London and Russell Group Universities. • A focus on excellence in Facilities Management; to provide effective stewardship of the estate befitting of the College’s heritage and contemporary outlook; to create an inclusive environment that enables successful endeavour. • Responsible for stakeholder management; advocating open and active communication; anticipating and prioritising customer needs in service design and delivery; resolving issues which have a detrimental impact on experience. • Identify transformational capital projects, that will
result in the Sport & Wellness Estate becoming a world class student environment.
are completed annually, and identify training needs, initiate development of direct reports, recommend effective action in development plans, recorded in PDRs. • Follow recruitment guidelines and maintain qualified personnel in all positions reporting directly to them and ensure a consistent and fair approach to staff development opportunities across King’s Sport & Wellness • Act as a role model for professional behaviour and best practice. Constantly challenge unsafe or inefficient behaviours and/or practices, and follow through to a satisfactory corrective action, in line with King’s Principles in Action. • Work together with the other members of the Community Business Services team to maximise collaboration and coordinated output. • Work closely with HR Business Partner(s) for the purposes of resource planning, recruitment, and management of underperformance. PERFORMANCE MANAGEMENT • Deliver the King’s Sport & Wellness strategy to develop world class Gym, Wellness Clinic and Sports Ground facilities and innovative Physical Activity and Digital programmes in collaboration for our growing our community. • Continue a culture of empowerment to drive rapid and consistent improvement to ensure delivery to budget, to quality standards, to the customers’ expectations, and with the most effective use of
PEOPLE & LEADERSHIP • To lead a high performing and motivated teams of Business and Operations, Performance and Workforce and Wellness, Physical Activity, and Digital. • Ensure staff receive training, support, and direction to thrive in their roles and operate with the highest standards of professionalism and customer service. • Provide motivational leadership in order to drive performance and retain talent through coaching; providing specialist guidance and feedback; constantly up-skilling and developing staff to support their growth. • Lead the Sport and Wellness leadership team, review shared KPIs and ensure the team is briefed on keys objectives and upcoming changes/events/ projects that will affect the team and their teams. • Seek out and share best practice with the wider team to ensure world-class service delivery in Higher Education. Encourage knowledge sharing across and collaboration across Estates & Facilities and the wider University. • Nurturing relationships with key external partners, including the NHS, FISU, BUCS, TASS, Sport England, UK Active, local London Boroughs, and National Governing Bodies of Sport. • Ensure the performance appraisals of all staff
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our resources. • Ensure positive experience drives decision making throughout the department, with the introduction of co-design practices, so that end-users are brought into the design phase of initiatives, projects and/or services. • Guide the team to understand, support and consider the needs of the communities it serves; continually learn from successes and failures to advance the performance of King’s Sport & Wellness. • To lead the development of data and insight across King’s Sport & Wellness - identifying business performance issues and opportunities to the Director for Community Business Services; and communicating with stakeholders. (Including committees and boards such as REOB). • Support the delivery of a World Class Service through the implementation of digital products and marketing road map to ensure the department remains dynamic with effective digital knowledge to drive growth and efficiencies. • Responsible for the delivery of effective change programmes as required by the strategy and plans of the University and wider Directorate, including appropriate planning, risk assessment and stakeholder engagement. FINANCE MANAGEMENT • Manage and deliver the King’s Sport & Wellness Gym and Sports Grounds Operational budgets, responsible for the financial management of income generation, ensuring services are delivered efficiently and managed in accordance with the University’s Financial Procedures to ensure compliance, value for money and adequate return on investment at all times. • Prepare and submit budgets for assigned activities in accordance with the budget setting procedure, working closely with Finance business partners. • Understand the need to be financially sustainable whilst always maintaining the need to keep the student experience at the forefront of all ventures. • With the support the Director of Community Business Services execute the King’s Sport & Wellness Functional Plan to grow and enhance our Sport & Wellness facilities, increasing access to fitness identifying future sites for development,
DIVERSITY & INCLUSION • Champion and advocate for diversity and inclusion as an imperative for King’s, and work to identify and remove the barriers to inclusion and progression for underrepresented groups. • Hold colleagues responsible for attraction, retention, and progression of underrepresented groups within their functions, faculties or directorates. SUSTAINABILITY • Ensure business practices are aligned and support King’s ambition to continue to work towards protecting the environment and embedding
building robust business plans and grow our revenue generation activities.
alignment to UN development goals into our delivery.
HEALTH & SAFETY AND BUSINESS CONTINUITY • Responsible for developing working relationships with Estates & Facilities Operational Assurance Teams, creating a one-team approach, acting as the primary point of contact for Sport and Wellness • Develop and monitor the King’s Sport & Wellness Business Continuity plan to mitigate risks to King’s Sport & Wellness. Ensure robust normal operating and emergency operating procedures are in place and regularly tested and updated
GENERAL • Undertake other duties not specifically stated above, commensurate with the grade of the post, which from time to time are necessary for the effective performance of the University. The above list of responsibilities may not be exhaustive, and the post-holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
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Person Specification
SKILLS, KNOWLEGDE & EXPERIENCE Essential criteria • Adaptable, perceptive, and self-aware leadership skills to gain respect of colleagues and stakeholders alike, with a commitment to inclusion, equality, and diversity. • Excellent Leadership skills and significant knowledge of how to develop, lead and inspire high performing teams leadership experience in educational and/ or sport, wellness, health, fitness industry experience – or sector equivalent • Ability to work strategically • Previous and contribute to the strategic leadership within the E&F Directorate, developing effective collaborations across the wider institution to ensure University strategic aims are met • Knowledge of developing Strategy and setting benchmarks backed by industry standards/best practice translated into actionable KPIs and impact • Senior-level commercial acumen, with proven record of setting annual financial plans and delivery budgets, demonstrating growth and sustainability • Excellent inter-personal skills that build trust, respect, and rapport, and creates mutually beneficial relationships with a wide variety of people to influence perceptions, opinions and outcomes
• In-depth understanding of how to deliver exceptional customer and staff experience to enhance both individual and community wellbeing, while delivering to financial targets – ideally in a Sport / Wellness environment • Previous experience of stakeholder management, internal & external with a track-record of building partnerships and diversifying income • Exceptional communication skills, both written and verbal, e.g. board reporting and presentation level, to convey complex information to a diverse range of audiences and stakeholders using a variety of techniques • Ability to analyse, evaluate and assess information to make necessary recommendations that are commercially sound and viable solutions to maximise business opportunities risk management and compliance/ H&S Regulations pertaining to facility management and project and programme delivery • Knowledge of Desirable Criteria • Educated to graduate level or equivalent • PRINCE2 or other Project Management qualification • Previous experience of working in a multi-site environment, prioritizing complex and often conflicting demands. • NEBOSH/IOSH Qualification.
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Further Information & How to Apply For a confidential conversation, please contact our advisors Hayley Mintern and James Gregory: Hayley Mintern | Business Sector Director
hayley.mintern@mrgpeople.co.uk M: 07530 680 184 | T: 020 3692 9900 James Gregory | Senior Practice Manager james.gregory@mrgpeople.co.uk M: 07966 827 391 | T: 020 3692 9900
Applications should consist of a CV and short covering letter and should be sent to hayley.mintern@mrgpeople.co.uk and james.gregory@mrgpeople.co.uk.
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/ hr/staffbenefits. KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
About King’s Sport & Wellness About the Directorate of Estates & Facilities
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