It’s always good to knowwhether we’re doing a good job and helpful to knowwherewe could do better. So we were delighted to see that the results of our 2017 Customer Satisfaction survey show themajority of you (83%) are happy with the service we’re providing. In fact some of our longest-standing major customers said that they would highly recommend us, giving us a Net Promoter Score of 67, which is fantastic. Thanks to everyone for the feedback. Here’s howyou ratedus. A big thumbs up!
Wells Said
I’mdelighted to say that the year ahead looks full of exciting opportunities. We’re all set to see a real boost in our mail volumes in 2018 thanks to somemajor account wins including John Lewis, Age UK Ltd and Adare at the end of 2017. Our focus this year is firmly fixed on driving the business forward. We continue to invest in our infrastructure, parcel sorting technology andmarket expertisewith acquisitions like our recent takeover of fulfilment business PrismDM (now rebranded toWhistl fulfilment) which is already seeing steady growth. Operationally, we’re as busy as ever. Our Rugby depot processed its 1 billionth item during the last week of 2017. Of course our business is not all about volumes. Customer satisfaction is hugely important to us and it’s good to know that 83% of you said that youwere happy with the servicewe’re providing. We’re always striving to do better andwe can’t do that without your honest feedback so thanks for taking part in the survey. I hope you enjoy this issue ofWhistl Magazine, as always we’ll keep you postedwith all the latest news@whistluknews.
83%were satisfied with the timings of collections
81%were satisfied with the quality of their main account manager
80%were satisfied with sustained quality of service
80%were satisfied with sustained quality of customer services
83%were satisfied with ease of use
NickWells Chief Executive Whistl
76%were satisfied with our value for money
2 Whistl Magazine • Winter 2018
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