HEAD OF MAINTENANCE AND OPERATIONS
CANDIDATE INFORMATION PACK
Warwick is a leading university, somewhere forward-looking and ambitious, where the starting point is always ‘anything is possible’. We consistently perform strongly in the UK league tables, and we are proud to be among the top 20 ‘Most International’ universities in the world*. We’re as respected for boundary-breaking research as for teaching and business collaborations - our pursuit of excellence and intellectual curiosity is tireless. We strive to lead rather than follow, and are renowned for our entrepreneurialism and cosmopolitan outlook. Founded in 1965, our university has grown from a few green fields into over 800 acres of world-class academic departments, serene lakes and leafy woodland. We now have over 28,000 students and over 7000 staff and are consistently ranked in the top ten of the media league tables in the UK. Extending way beyond lecture theatres, seminar rooms, and the library, Warwick’s campus is a diverse and exciting community in its own right.
3 RD
Most targeted university by UK’s top 100 graduate employers UK research 7 TH The Graduate Market in 2018 , High Fliers Research Ltd
CONTENTS ABOUT US THE CAMPUS WARWICK IN 2030
wide assessment) (REF) in 2014 (most recent UK- Research Excellence Framework Overall among universities
THE ROLE BENEFITS HOW TO APPLY
8
NO.
IN THE UK
league table The Guardian 2019
2000s
2020s
OUR CAMPUS: TIMELINE
A new Mathematics and Statistics building was opened in 2004 and a major investment in developing the Sports Centre has provided high-class sports facilities, amongst the best of any British university. Warwick’s Institute of Advanced Studies launched in 2007 and the Institute of Advanced Teaching and Learning was launched in 2010. The Warwick Digital Laboratory was opened by Prime Minister Gordon Brown in July 2008. In 2009, the Arts Centre’s Butterworth Hall underwent a £8million development, and we made extensive improvements to the Students’ Union, building extra retail space, cafes, bars and performance areas.
Following the pandemic early in 2020, the RIBA award winning Faculty of Arts completed in 2021 bringing all the humanities subjects under one roof. IBRB research facility completed in 2021at Gibbet Hill for life sciences and medical research, with over 50% being manufactured off site, minimising disruption to the campus. The phased development of Cryfield Student residences (RIBA project of the year) concluded in 2021 rejuvenating the area close to the centre of campus. Also the Arts Centre completed is renovation and extension enhancing arts and cultural provision for the region. A refreshed campus masterplan (2023) responding to the changing climate, and post pandemic world, identifies major developments within the centre of campus, renewing the remaining estate and providing facilities for the faculty of Science and Social Sciences.
1960s
1980s
The main campus of the University is situated on land granted by Coventry City Council and Warwickshire County Council in the early 1960s. The first buildings were completed in 1965 (and now house Biological Sciences); by 1970 the Library, Science and Arts Buildings and Rootes Residences had been built on central campus.
The 1980s saw the further expansion of the Arts Centre, the construction of the Jack Martin Halls of Residence and of the purpose built post experience training centre, Radcliffe House (1986) referred to above. In 1989, in partnership with Rover and Rolls Royce plc, the University extended the new Advanced Technology Centre to provide extensive new research facilities.
1970s During the 1970s, further academic and residential accommodation was built on campus, including the Social Sciences building in 1977, Senate House and the Arts Centre (1974) and the Students’ Union Building (1975). In 1979, the former Coventry College of Education merged with the University to form what is now the Institute of Education on the Westwood site.
1990s During the 1990s, the built campus continued to develop. Between 1993 and 2000 over £100m of new buildings were erected, notably the construction of the Arthur Vick, Claycroft and Lakeside Residences, the International Manufacturing Centre (1994), the Ramphal Building (1996), and the new Medical School Building and associated Biomedical Research facilities generously funded by the Wolfson Trust and through a successful appeal (2001). Other notable developments have been a joint Students Union and Retail building (1998), Sports Pavilion (1998), the first two phases of a new building for the Warwick Business School (1999 and 2001) and a new building for Computer Science (2000). Since 2000 plans for further building have amounted to a programme of c.£50m.
2010s Two new student residences, Bluebell and Sherbourne, were opened in 2011 and 2012 respectively, and new science academic buildings are currently under development along with a new extension to Warwick Business School, which was completed in 2015. The mid 2010’s saw the start of a major capital investment programme across the campus to modernise the real estate, enabling university expansion, and to the physical foundations for another successful 50 years. A new sports centre, degree apprentice centre, maths and statistics building, 300 seater conferencing suite were delivered between 2015 and 2018. Demonstrating Warwick’s synergy with industry partners and opened by HRH Prince Charles the National Automotive Innovation building opened in 2018, making it the largest building on campus focused on research and development for Warwick Manufacturing Group, Jaguar Land Rover and Tata. A new campus Masterplan by BDP in 2018 provided the place making guidance to develop the real estate into the future.
WARWICK IN 2030 In 2030, our University will be larger than now, both in our student population and our research. That growth will be sustainable and will never compromise on quality. Our growth will be particularly in science, technology, engineering and mathematics, but will also build on our other existing strengths across all our disciplines. Our research will be, without exception, world class: increasingly international and multidisciplinary; always seeking to create knowledge which has a genuinely transformative effect. From plastics to poverty, our aim will be always to impact positively on the world’s major societal, industrial and cultural challenges. Whether it is challenge, curiosity or career aspirations that drive our students, our education and student experience will provide a diversity of exciting opportunities: more research- based, more international, with greater interdisciplinarity. A Warwick education will not only prepare our students for productive employment, it will enable them to impact still more powerfully on their worlds. By further developing our campus to meet our aspirations for growth, we will develop exceptional spaces and facilities for our students to study, collaborate and socialise, for teaching and research, and for collaborations with industry and community partners. Partnerships in our region, nationally and internationally, will be at the heart of this renewal. Our talented staff and students will be our priority and must feel
OUR CAMPUS: DEVELOPMENTS
secure and be well supported, whatever their background. Studying, working and partnering with Warwick will be built on an exceptional experience, place and quality of life, with soft boundaries between campus life and that of our neighbours, with easier and more sustainable commuting and travel, and ready access to training and development, wellbeing services, sport and culture.
We’ve been working on our plan to develop our campus over the past 5 years with our need to remain world-class in mind. It’s a plan that involves many interrelated parts – new buildings, replacing old buildings, transport and infrastructure improvements and more. Here are some key features of our plans and proposals of the past five years:
By 2030, Warwick will be one of the world’s exceptional universities, helping to transform our region, country and world for the collective good.
FACULTY OF ARTS BUILDING
NATIONAL AUTOMOTIVE INNOVATION CENTRE
MATHEMATICAL SCIENCES BUILDING This facility supports our Mathematics, Statistics and Computer Sciences departments in their work - work that can have a profound impact on our society, our communities and our cities...
This project, which re-unites all Arts Faculty departments under one roof, supports teaching and research in the arts and enable creativity and innovation to flourish on campus...
In the National Automotive Innovation Centre (NAIC), we create and develop novel technologies to reduce dependency on fossil fuels and to reduce CO2 emissions...
Above all, life at Warwick will be underpinned by an unchanging set of values based on openness, diversity, respect and trust. We will defend academic freedom, welcome difference and always challenge and stand up to intolerance, prejudice and unacceptable behaviours. In all that we do and seek to achieve, we must and will ensure the sustainability of our University in all senses – financial, social and environmental - by embedding innovative sustainable development ambitions and practices throughout our strategic plans and activities. This means realistic and robust financial planning; nurturing and developing our staff, students and communities in an inclusive way; utilising more efficient fuels, transport and energy generation methods, and making our campus greener, more attractive and more welcoming.
SPORTS HUB
ARTS CENTRE EXTENSION
NEW RESIDENCES AT CRYFIELD VILLAGE
We aim to have the most physically active campus
This extension of our Arts Centre provides opportunities for digital exhibition & facilities to support digital innovation, learning, thought leadership, contemporary visual arts cultural tourism...
The new residences at Cryfield Village are essentially a miniature village on campus - a series of townhouse-style, apartments and studios with a hub in the centre...
community in the UK by 2020, offering the world-class sporting experience you’d expect of a world-class University...
THE ROLE Post Title:
Head of Maintenance and Operations
Department:
Estates Maintenance Operations - Operations
Sub-Department:
Estates
Responsible to:
Operations Director
Responsible for:
Maintenance Programme Manager, Operations Manager, Mechanical Maintenance Manager, Electrical Maintenance Manager, Building Infrastructure Control Manager (non-direct reports approximately 120)
Job Purpose: To manage a team to ensure the safe, compliant, efficient operation and maintenance of all University buildings, building systems and infrastructure, and relevant external public realm. To ensure the efficient and effective delivery of reactive, planned and statutory maintenance function, including providing an emergency reactive service for all building disciplines across all University operated properties. To ensure that buildings are statutory compliant, well maintained, and operational – including long-term capital planning and delivery. To provide and coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure – including roads, power, and water – are safe, fit-for-purpose, and resilient. Duties and Responsibilities: Technical and People • Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focussed, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. • To direct the delivery of all “Hard FM (Facilities Management)” services to the University operated buildings including external paths and roads. Development and Management of the delivery of the prescribed statutory and routine, planned maintenance, ensuring compliance and adequate
audit trail. • Leadership of a large in-house labour force, including recruitment, training & development, and discipline. • Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Ensure that all contractors are inducted, fit-for- purpose, and deliver safe, compliant value-for- money services for the University. • Implement and monitor the delivery of the service through Key performance indicators (KPI’s). Implement and monitor the delivery of the service through Key Performance Indicators (KPI’s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement, wellbeing and inclusion. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and act as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/ contractors. • Direct the use of external contracts and act as Project Manager where required for the maintenance and operational requirements. • Compilation of financial business cases in support of additional resources for Campus expansion • Development of maintenance policies and systems to deliver a quality, efficient, effective
/ contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. • Leading the forward maintenance plans for future years and advising on the condition of the Campus. • Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required Financial/Environmental • Oversight of both internally and externally funded projects to ensure that these are delivered within a financial plan. • Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. • Provide data and justify customer spends, including reporting to the Accommodation budget. • Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs People Management • To lead the team to ensure that we have clear objectives and focus. • Develop a culture of continuous improvement where ownership and efficient resolution of issues is expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations and achieve ambitious targets. • Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to
provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To ensure there are processes to manage and oversee the work of external contractors. Compliance • To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. • To ensure that there is clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource Customer Service • The role is to lead in a customer focused maintenance solution, setting measurable standards, SLA. The role should make sure that customers are kept up to date with their maintenance needs and that reactive tasks are achieved within the correct time frames. • Provide a consistent high standard and level of service to a broad customer base with diverse needs and requirements across the campus zones. Ensure that methods of planning and communication are appropriate to customers’ needs. • Ensure that specialist maintenance requirements are met where applicable. Other To carry out other duties commensurate with the grade as requested by the Operations Director
PERSON SPECIFICATION Requirements Essential: • A degree probably in Building Services, Engineering or equivalent experience • National Examination Board Health and Safety Certificate (NEBOSH) or equivalent • Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent • Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical • Significant relevant experience at a senior level within a large complex (equivalent) organisation • Significant experience and background of managing and maintaining large local infrastructure and plant • Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation • Ability to design and implement significant change and reorganisation programmes in a unionised environment • Ability to horizon scan and drive continuous improvement by focussing on the development and implementation of new working practices and the implementation of new technology and systems • Ability to lead, inspire and motivate a large team to successful performance with a proven track record in HR management and people development • Ability to plan, strategically manage, organise complex services operations that are performance and date critical • Ability work under pressure and to analyse and resolve operational problems and emergencies • Personal qualities: decisive, assertive, ability to delegate, time management, presentations skills, self-motivated • Ability to work as part of a senior team with conflicting priorities Desirable: • A post graduate qualification in a building, engineering, or management related subject • Management of Asbestos in Buildings qualification BOHS P405/3 • NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction • Experience developing, placing and working with various forms of JCT/NEC3 contracts • Working knowledge of the delivery of projects in a Higher Education environment • Able to use AutoCAD – understanding or REVIT, BIM • Lean process practitioner • Duty Holder / Responsible person qualifications for Water Hygiene
BENEFITS
Excellent Pension, Annual Leave and Flexibility • USS pension scheme (employer contributions of 21.6%) • 30 days annual leave plus 8 bank holidays and 4 customary days • Career Breaks • Flexibility (role permitting) - Hybrid working, full and part time roles, job share, term-time only Look at these Staff Discounts • Costco Membership - including petrol/diesel • TOTUM Card - benefit from reduced prices at restaurants, cinema and lots more! • Amazon Prime Student Membership • Warwick Arts Centre including 2-4-1 offers on certain shows • Discounted Warwick Sport Membership
We offer a range of health benefits • Vouchers towards eye examinations and glasses if required for VDU use • Discounts on Private Healthcare Schemes • Employee Assistant Programme - offering a wide range of support for problems affecting your home or work life, health and general well being. We are proud to support your development • Access to Learning and Development training courses, videos and workshops • Mentoring schemes • Internal development secondment opportunities
HOW TO APPLY
For a confidential conversation please contact our advisor Matthew Giles of The Management Recruitment Group. Matthew Giles | Business Director matthew.giles@mrgglobal.com Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Closing date for applications is Sunday 1st October 2023. Applications should be sent to matthew.giles@mrgglobal.com m: 07530 680 159 t: 020 3962 9900 “There is a place where your ideas & career ambitions can be realised, in roles both expected and unexpected. It’s situated in an environment that caters for your work & social needs. It’s globally-focused, too, so your career can take you as far as your energy, imagination & potential allow. And, within 50 years, it’s become a UK leading higher education institution, earning the title of University of the Year 2014-2015 by The Times & Sunday Times.”
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