THE ROLE Post Title:
Head of Maintenance and Operations
Department:
Estates Maintenance Operations - Operations
Sub-Department:
Estates
Responsible to:
Operations Director
Responsible for:
Maintenance Programme Manager, Operations Manager, Mechanical Maintenance Manager, Electrical Maintenance Manager, Building Infrastructure Control Manager (non-direct reports approximately 120)
Job Purpose: To manage a team to ensure the safe, compliant, efficient operation and maintenance of all University buildings, building systems and infrastructure, and relevant external public realm. To ensure the efficient and effective delivery of reactive, planned and statutory maintenance function, including providing an emergency reactive service for all building disciplines across all University operated properties. To ensure that buildings are statutory compliant, well maintained, and operational – including long-term capital planning and delivery. To provide and coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure – including roads, power, and water – are safe, fit-for-purpose, and resilient. Duties and Responsibilities: Technical and People • Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focussed, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. • To direct the delivery of all “Hard FM (Facilities Management)” services to the University operated buildings including external paths and roads. Development and Management of the delivery of the prescribed statutory and routine, planned maintenance, ensuring compliance and adequate
audit trail. • Leadership of a large in-house labour force, including recruitment, training & development, and discipline. • Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Ensure that all contractors are inducted, fit-for- purpose, and deliver safe, compliant value-for- money services for the University. • Implement and monitor the delivery of the service through Key performance indicators (KPI’s). Implement and monitor the delivery of the service through Key Performance Indicators (KPI’s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement, wellbeing and inclusion. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and act as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/ contractors. • Direct the use of external contracts and act as Project Manager where required for the maintenance and operational requirements. • Compilation of financial business cases in support of additional resources for Campus expansion • Development of maintenance policies and systems to deliver a quality, efficient, effective
/ contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. • Leading the forward maintenance plans for future years and advising on the condition of the Campus. • Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required Financial/Environmental • Oversight of both internally and externally funded projects to ensure that these are delivered within a financial plan. • Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. • Provide data and justify customer spends, including reporting to the Accommodation budget. • Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs People Management • To lead the team to ensure that we have clear objectives and focus. • Develop a culture of continuous improvement where ownership and efficient resolution of issues is expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations and achieve ambitious targets. • Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to
provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To ensure there are processes to manage and oversee the work of external contractors. Compliance • To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. • To ensure that there is clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource Customer Service • The role is to lead in a customer focused maintenance solution, setting measurable standards, SLA. The role should make sure that customers are kept up to date with their maintenance needs and that reactive tasks are achieved within the correct time frames. • Provide a consistent high standard and level of service to a broad customer base with diverse needs and requirements across the campus zones. Ensure that methods of planning and communication are appropriate to customers’ needs. • Ensure that specialist maintenance requirements are met where applicable. Other To carry out other duties commensurate with the grade as requested by the Operations Director
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