How Hays Travel started In 1980, with no industry experience and only a desk at the back of his mum’s children’s wear shop in Seaham, County Durham; John Hays got his travel business off the ground. Some 40 years later, Hays Travel is now the UK’s largest independent travel agent and recognised as a Sunday Times’ 100 Best Companies to work for in the UK.
How the Hays Travel Independence Group works
John strongly believed that from equally humble beginnings many other successful businesses can be built. With this in mind, the Independence Group was formed in 1995. It was designed to help independent agents like yourself get the best of both worlds - the support of a large travel industry organisation without compromising your independent status and identity. Whether you are a new or existing retail agency, tour operator, online retailer, telesales operation, or homeworker; the Independence Group has a solution for you. We recognise that each partnership is unique and so requires a tailored package to suit the nature of your business. A key ingredient to the Independence Group’s success is our passion for travel and people; as an independent travel agent with over 40 years of experience, we have real
insight into the business. With a dedicated operations and partnerships team, we can offer a personal service tailored just to you. Alongside this support, we also allow you the space to concentrate on running your own business, allowing you a truly independent status and identity. This means you decide your own marketing, discounting, and racking policies; whilst getting top tour operator and supplier commissions and overrides. As an independent agent, you can
really concentrate on maximising sales and profits with reduced operational costs.
So it really is all about Partnership, Profit and People!
Dame Irene Hays Managing director
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