Global Response North, Marquette Michigan, Call Center Interior 2010
contract. It took some wrangling, but we ended up getting the full measure. The project was green-lighted. We received a Community Block Grant (650K). It required us to put up 2x the amount of the grant (1.2 mil). The community had to put up 10%. We agreed to create 100 cubicles and load our software on each station (an internal value of 10K per station or 1 mil). Steve stayed a few months to set it up. The biggest problem turned out to be staffing. The contract was for 90 jobs, but they were only needed for two hours in the morning. If we hired people 8 hours a day the whole thing would have been a loss. Max and Liz, solved the puzzle with a little extra payment for a short shift. That was over ten years ago. During that time Global Response North won awards providing customer service excellence, and expanded our client base. We opened a second site in Marquette, Mich- igan, at K.I. Sawyer Airport. It’s our largest facil- ity. (60,000 sq ft.) It could easily support our 400 agents. K.I.Sawyer was the location for the strate- gic airforce, America’s B-52 bomber fleet. It was used during the cold war until it was decommis- sioned. They converted the old WW2 commissary into a large call center with a government grant. Sitting just outside our parking lot is a full-sized B-52 bomber. Jim Cederna - “Herman Shooster is one of the most astute and personable business owners that I have ever known. He has a tremendous amount of wisdom and experience which he is willing to share with others. He is an outstanding leader always interested in learning and pursuing new ideas.”
Herman Shooster on ATV with Stephen Shooster 2006
Stephen with Michigan Governor Granholm Iron River, Michigan 2006
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