UMS Client Use Case: The Kingdom of Cambodia

Choosing a web-based setup ensured that the delivery time was fast and con- venient for the customer. There were times when the IT infrastructure cur- rently used by the NCDM was not ready for integration, it was decided that devel- opment would continue to progress as to minimise further integration points. To maintain increased usage, the system has the ability to be scaled up easily and if requested, a local installation can also

be implemented. So far, the web-based system has met the needs of the NCDM.


The UMS system currently integrates the platform with a risk map highlight- ing affected zones and aids in the dis- semination of information to citizens and first responder groups quickly. Warnings of impending or imminent events will include information and guidance that will enable risk-avoidance measures to reduce losses.

“Right from the tendering process to the handover of the system to our emergency operations center teams, we found that UMS was very proactive, professional and helpful in their approach and handling of the project. Their passion for saving lives and the deep-rooted expertise and experience in the area of emergency communication, especially for multi-channel, multi-lingual early warning notification to the public, was evident during our numerous interactions. We are glad to have UMS provide us with the automated web-based Multi-Hazard Early Warning System, which should help us reach out to people even in remote villages. I am confident that in the time to come, we can continue to expect the same level of efficient and effective service from them.”

His Excellency Ross Sovann, Deputy Secretary General • KERRP Project Manager • National Committee for Disaster Management

The primary channel has been set to target mobile phones since the coverage is very robust in Cambodia and because people often have a mobile on them. key high-level features of the UMS emergency communication system include: • Multi-hazard system that handles all types of threats that Cambodia faces. • Facilitates collaboration among ministries/departments in a crisis situation: share information generated in the system with agencies

• Ability to disseminate alert messages to both mobile and fixed phones

• Integration interface enables interoperation with external systems, sirens etc.

• Address-based capabilities: target messages geographically based on registered addresses, selectable to choose only those affected by an incident

• Response facility: allow recipients of an alert to indicate if they are in need of help

• First responders can be alerted in the affected area immediately so that they can take action

• Multilingual support

Unified Messaging Systems AS • Innspurten 15, 0663 OSLO • Pb. 6301, Etterstad, 0604 OSLO, Norway


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