WE KEEP YOU ON THE RIGHT PATH
IN A MANOR OF SPEAKING
ESTATE ISSUES HANDLED WITH GRACE
My Experience With Ken Gonzalez
When I was entrusted to be the executor of my brother James’ estate, I didn’t know where to turn. I had never done anything like it before, and it certainly isn’t something I was trained on during my career. After speaking with another of my brothers, Don, and his wife, Kay, who worked as a Realtor, they referred me to Ken Gonzalez.
Later in the process, the team at Merlino & Gonzalez proved helpful again when I felt I was being lowballed on the sale of James’ home. I was not happy with my Realtor, feeling they were rushing to close a sale rather than acting in my best interest. Ken quickly recommended a better option to me and assisted in making sure the closing went smoothly.
I was immediately at ease with Ken from our very first conversation. I hadn’t even decided that I would hire him to help with James’ estate; we were just having a casual conversation about what was going on. Ken’s sense of caring and understanding impressed me. He clearly knew what he was talking about, but more than that, he demonstrated that he cared for my personal situation.
At every turn, he and his team were there to help. When I called the office, I knew Ken or Alex would answer. I never felt ignored or rushed. The level of investment Merlino & Gonzalez shows to their clients is something every firm, and every business in general, should aspire to.
“Had I been going it alone, these hurdles would’ve felt insurmountable. But with Ken’s expert guidance, they felt routine. He assured me at every turn that what I was going through was totally normal and that he’d help me with any issue that occurred.“
As I began working with Ken, his level of service never dipped below exceptional. Luckily, my brother’s estate was not a contentious one, but there are always hiccups when it comes time to execute an estate. Had I been going it alone, these hurdles would’ve felt insurmountable. But with Ken’s expert guidance, they felt routine. He assured me at every turn that what I was going through was totally normal and that he’d help me with any issue that occurred. Ken certainly delivered on that promise. For example, before we could begin divesting the estate, I needed approval from a nephew. Tracking him down was proving difficult, so I spoke to Ken about it. He told me that if we could not reach my nephew, we’d have to file a court summons in order to begin the process of executing the estate. Nobody likes the idea of sending a court summons to a relative, but Ken assured it was par for the course. Before it was time to file the papers, my nephew had returned his letter.
I’m excited to spend the holidays with my wife, Mary, and my three children. My daughter was in a car accident earlier this year, and the surgeries she needs were finally approved by the insurance company, so we have plenty to celebrate this year. I’ll also be toasting to the work of Ken Gonzalez, who made executing my brother’s estate a simple and straightforward process. Thank you to everyone at Merlino & Gonzalez. As somebody who grew up on Staten Island, I mean it when I say you do our borough proud. My holidays will be much brighter thanks to your guidance. –Joseph DeMeo
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