KI bon NEWS
EDITION 01- SEP 2020
Dear Colleagues,
Let us Share It together!!
It gives me immense pleasure to start our first share of KI bon NEWS at SLTR. We will take a tour of the key happenings around the Resort whilst sharing with you the commendable efforts of our Hidden Heroes behind the scene. From the worst to the best, all happened with a team spirit of all colleagues at SLTR. The COVID-19 downtime made us face challenges but with the zeal of our colleagues (who are also our key assets) we have been able to turn this critical moment into an unforgettable positive reality for everybody.
Brice Lunot General Manager Shangri-La’s Le Touessrok Resort & Spa
Join me to congratulate our team members for their continuous effort in making our guests “Mari content tou le temps”
A story about CMT learning which turns into reality
It all happened during the first week of September 2020.
The CMT members at Shangri-La’s Le Touessrok Resort & Spa were convened for a learning session around responsiveness of fire outbreak, which is also known as the Crisis Management Team training. A table top exercise was conducted by the Director of Safety and team members were exposed to a situation to activate response during a fire outbreak. With the proper guidance provided all participants could practice the communication process of a real fire situation. During that period of time, a film industry crew team was present at the Villa of the Hotel and a shooting was ongoing. Only few days after the CMT learning session, on 09 September 2020, the SLTR team had to face a real crisis. Unfortunately, the roof of the iconic Villa caught fire. Would that create a panic? Yes and No. Those colleagues onsite had to face the fire for the first time and a panicking situation arose. However, that moment of goosebumps was just for few seconds, as all ERT team members present on that day gathered together to fight the unforeseen circumstance. A great team effort was exerted by all ERT, CMT members and key colleagues present.
Sharing my experience as a firefighter
Saif Lagan, the Service Associate in Fire Life Safety, was one among the colleagues who bravely faced the fire outbreak at the Villa 400. In his statement Saif says: “Pu mw premier fois mo in experience 1 situation kumsa. Zordi c grâce a nu ban drill ki nu in kner ki bizin fer dan 1 situation pareil mem si 1 2 place nu pa in resi ale daprès procedure mai ki ti bizin le cas. Mo remercier tou dimun ki in don coup de main mem ban madam osi e ban ERT members. Mo fier nu ena 1 lekip kumsa: #shangrilafamily” With the proper training received and the number of drills covered so far, Saif could proudly say that the ERT team were ready to face the crisis. He finishes his statement by mentioning: Si zot p trouve zot en difficilter pa blier compose
7222 (Emergency Line)
Stay tuned and Watch out the TEAM SPOTLIGHT
The Food & Beverage and Maintenance team have been providing continuous support in ensuring the cleanliness and maintenance of the F&B outlet. Hand in hand our key projects are being actualized thanks to all team members. Some key highlights involved:
Cleaning and redoing part of the structure at Le Bazar
Cleaning of all umbrellas and Cushion covers
Polishing chairs
Painting of Beach Kiosks
IAM renovation project
The flower will blossom soon
Stay tuned and Watch out the TEAM SPOTLIGHT
Other key projects with our internal Hidden Heroes
We always need to see the two sides of the coin. With COVID 19 many people have suffered, but on the other side of the coin, this pandemic has helped our colleagues unleash their potential in other fields. Temperature check by colleagues at the entrance of the Hotel Temperature check by colleagues at the entrance of LACAZ MAMA Revamping of landscaping by our gardening team Ongoing maintenance projects by Engineering team and other operational departments providing their support
HIDDEN HEROES feelings - What do I have to share….
Prithviraj Balkeea
Premdutt Jhummun
Sharvesh Aukhez
Service Leader- Demi Chef de Partie
Service Leader– Lifeguard
Service Associate– Waiter
“Mo senti moi alaiz kan mone retourn dan le lieu du travail. Mo fier et content ki mone truv mo ban colleg. Nu tou fine rezouen avec nu fami de SLTR”
“Mo 1 Lifeguard a SLTR, et azordi mo senti moi tres content ki mo p capav donne 1 support comme watchperson pour la securiter de nou lotel”
“Hospitality comes from the heart. C ene service ki nou fine apran avec la passion. Ensam nu tou p capav collaborer”
DID WE FORGET SOMEBODY??
OOPSSSS………OUR GIANTS who never left us alone
The 3 members of the family have been safeguarding the resort during our absence. They have confined themselves but never left us alone. Did you meet with our GIANTs ? Come and visit them…..
Heyyy KI bon NEWS
Together we can do so much…..
#Thank you and stay tuned for Edito 2#
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