A story about CMT learning which turns into reality
It all happened during the first week of September 2020.
The CMT members at Shangri-La’s Le Touessrok Resort & Spa were convened for a learning session around responsiveness of fire outbreak, which is also known as the Crisis Management Team training. A table top exercise was conducted by the Director of Safety and team members were exposed to a situation to activate response during a fire outbreak. With the proper guidance provided all participants could practice the communication process of a real fire situation. During that period of time, a film industry crew team was present at the Villa of the Hotel and a shooting was ongoing. Only few days after the CMT learning session, on 09 September 2020, the SLTR team had to face a real crisis. Unfortunately, the roof of the iconic Villa caught fire. Would that create a panic? Yes and No. Those colleagues onsite had to face the fire for the first time and a panicking situation arose. However, that moment of goosebumps was just for few seconds, as all ERT team members present on that day gathered together to fight the unforeseen circumstance. A great team effort was exerted by all ERT, CMT members and key colleagues present.
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