HEAD OF BIDS CANDIDATE INFORMATION PACK
INTRODUCTION
Dukes Bailiffs Limited are seeking a dynamic and strategic Head of Bids to lead and enhance the bid management process. This pivotal role is designed to drive business growth and maintain their competitive edge in the enforcement and debt recovery industry. As the Head of Bids, you will oversee the entire lifecycle of bid activities, from identifying opportunities and qualifying leads to crafting compelling proposals and managing submissions. Dukes Bailiffs Limited, being a family-led organisation, offers a unique and enriching work environment that sets it apart from their competition. The family-oriented culture promotes a sense of belonging and unity among employees, making them feel valued and appreciated. This close-knit atmosphere fosters strong relationships, open communication, and mutual support, creating a positive and collaborative workplace. The leadership’s hands-on approach and personal investment in the company’s success translate into genuine care for their employees’ well-being and professional development. Employees benefit from this commitment through personalised training programs, mentorship opportunities, and career growth pathways. Additionally, the family-led nature of Dukes Bailiffs Limited ensures a stable and consistent vision for the company’s future. Decisions are made with a long-term perspective, prioritising sustainable growth and the welfare of the entire team. This stability and forward-thinking approach provide employees with a sense of security and confidence in their career prospects.
ABOUT US
OUR MISSION Our mission is to achieve the best outcomes in debt recovery for both clients and customers. We aim to remain the trusted enforcement company across England and Wales, creating local opportunities and educating communities to resolve their debts while maintaining our core values as we grow. OUR VALUES Family -
Founded in 1993, Dukes is the leading family-run enforcement company specialising in recovering local taxation, commercial rent arrears, and unpaid commercial debt. Initially focused on recovering unpaid poll tax for local authorities, we have expanded over three decades into a medium-sized business, collecting undisputed debts for housing associations, blue-chip companies, commercial landlords, and individuals. As a privately-owned, family-run business, we stand out in the industry by prioritising service quality over profit margins. Our authentic family culture allows us to provide personalised, professional service. The strong relationships our family members build, combined with our unparalleled service levels, are highly valued by our clients.
Our commitment to excellence is evident in every recovery activity we undertake, ensuring strict compliance with both the Taking Control of Goods National Standards, as well as CIVEA’s and the Enforcement Conduct Board’s Codes of Conduct. We have been shortlisted for multiple industry awards, winning the prestigious Innovation Award at the CIVEA Excellence Awards 2024, shortlisted for two of Credit Connect’s industry awards (winner of the Digital Business Transformation Award), and shortlisted for the highly esteemed Institute of Revenues Rating and Valuation (IRRV)’s ‘Excellence in Innovation’ Award which will be held later this year. We are also the proud winners of the Professional Services of the Year 2023 award.
Pursuit of Excellence - We lead by example, and welcome new ideas and concepts to achieve market success. Always striving to achieve the best outcomes for our clients, customers and team. Service - We invest our time to understand our clients and customers, providing an accessible service and tailoring our business to meet individual needs. Trust - We work hard to earn and maintain the trust of our clients, customers and team. We are honest and diplomatic in everything we do. We believe that our team will make decisions with the best intentions.
Building meaningful relationships internally and externally. We work in unity and support each other; creating a team with a strong bond. Conscience - We have a moral sense of right and wrong. We always endeavour to be reasonable in our actions. Respect - We treat all people politely, with courtesy and dignity. We accept each other for who we are, and we provide an environment for everyone to feel safe and express themselves.
JOB DESCRIPTION
In this role, you will lead a dedicated team, ensuring alignment with Dukes’ strategic objectives and optimising win rates. Your responsibilities will include developing bid strategies, conducting market analysis, and understanding customer needs to create tailored and competitive bids. Collaboration with cross-functional teams such as sales, operations, and legal will be essential to ensure proposals are comprehensive, compliant, and compelling. The ideal candidate will bring a proven track record in bid management, exceptional project management skills, and the ability to deliver under tight deadlines. Attention to detail and strategic thinking are critical as you will be instrumental in influencing Dukes’ market position and revenue growth. As a critical contributor to the retention of existing clients and the acquisition of new clients in the public sector, you will be responsible for achieving the following KPIs: • The introduction and implementation of all necessary bid procedure, governance and processes • Ensuring your Bid Team write and submit 100% of proposals on time, adhering to internal and external deadlines and the bid specification/requirements • Retaining 100% of incumbent contracts that come out for re-tender • To win new contracts in accordance with the company’s annual business objectives. This role offers an exciting opportunity to contribute to Dukes Bailiffs Limited’s mission of providing exceptional debt recovery services. Salary Up to £70k per annum (based on experience), plus car allowance of £4,800 per annum & eligibility for annual company performance based bonus.
PERSON SPECIFICATION • Proven ability in delivering winning, high value product or services opportunities. • A background in solution selling and experience or bid management from opportunity identification through to project delivery. • Proven team leadership skills in office-based and virtual work environments. • Sound commercial understanding, with risk management skills. • Excellent communication - you have strong written and verbal communication skills, and the ability to quickly get to the point both in presentations and in bid documentation. You will have a high attention to detail and be confident requesting colleagues for information within prescribed timescales. • Organisation - you have the ability to manage complex, multi-workstream opportunities. You can follow a process, handle multiple and changing timescales and stay on top of a varied and rapidly changing workload without dropping the ball. You are flexible and highly self-motivated as well as being able to work as part of a collaborative team. • Critical thinking - you have an innovative mindset and can quickly identify and overcome blockers and objections, creatively linking a prospect’s needs to Dukes’ solution. • Attention to detail - you can consistently produce a high-quality output whilst working to strict deadlines and managing multiple projects. • This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It requires strong people management and commercial skills. You will provide valuable input into value proposition development, opportunity qualification, win strategy, commercial discussions, and solution delivery.
Grade 4C - Senior Management Level
Other Dukes benefits as standard: • 25 days annual leave, plus bank holidays. • Mandatory office shut-down between Christmas and New Year to switch off and enjoy the festive season.
• Auto-enrolment Pension Scheme • Social events throughout the year • Company Sick Pay Scheme • Workplace Mental Health initiative
HOW TO APPLY Bid Recruitment are working in partnership with Dukes Bailiffs Limited to exclusively manage the recruitment process. For further information or to make an application please contact:
Danielle Davies danielle.davies@bidrecruitment.com 07706 326056
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