FEATURE STORY
Unlocking Extraordinary
Our Unlocking Extraordinary learning lab continues, and this month we’re focusing on the third Key: Keep it OneUp . If Keep it Connected builds relationships and Keep it Moving keeps up momentum, then Keep it OneUp is all about elevating the experience. It means finding ways—big or small—to leave things better than you found them, to go beyond expectations, and to turn everyday interactions into extraordinary moments.
Christopher Cunningham SENIOR VICE PRESIDENT OF OPERATIONS What does Keep it OneUp mean to you? Turning every moment and interaction into something extraordinary means showing up with purpose, presence, and a mindset to elevate others. Transforming even routine exchanges into opportunities for impact, connection, and growth. It’s about choosing to lead with intention so that every touchpoint reflects your values and inspires excellence. Can you share a story from your team that best represents this Key in action? Not long ago, one of our newest residents at Folio West was on her way to the community when she was unexpectedly struck by a vehicle and left behind. She spent time in the hospital making a speedy recovery, which meant she had to delay her move-in. She pulled through — and when move-in day finally came, we made sure she felt every bit of love and support waiting for her here. We greeted her with open arms, bright smiles, balloons, and a few welcome-home goodies to help her settle in. It was a beautiful reminder that Folio West isn’t just a place to live, it’s a community where we lift one another up.
SEPTEMBER - OCTOBER 2025 14
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