Business performance
On-road experience Our ongoing investment in projects, technology, maintenance, innovation and safety helps our customers continue to move around cities, even as populations grow.
Our operations 22 assets in operation
1271 on-road incidents managed per week
FY24 saw new journeys unlocked, with the opening of the Rozelle Interchange (delivered by the NSW Government and operated by Transurban) and the opening of the 95 Express Lanes Fredericksburg Extension in Virginia. Customers in both regions are already enjoying significant travel time savings – motorists who use the Rozelle Interchange as part of the WestConnex network are now saving an average of 15 minutes between Parramatta and the CBD, a reduction in travel time of over 30%; 1 while motorists using the new Fredericksburg Extension are
saving up to an hour on a round trip between Washington, DC and Fredericksburg. 2 In Melbourne, Australia’s first pacemaker lighting system has had a significant impact on the city’s peak hour traffic since it was introduced to the Burnley Tunnel in early 2023. The lights, which give drivers a visual clue to maintain their speed on the Burnley Tunnel’s steep incline, have resulted in a 17% increase in speed (about 6 km/h) through the tunnel during the morning peak and a 12% increase in the evening peak.
+360 kilometres of roads
$152M invested in maintenance 3
+6800 CCTV cameras on our road
1 B ased on WestConnex travel-time savings post-opening of Rozelle Interchange during AM peak of 6am–10am, using TomTom congestion data. Individual travel times, alternative trips and travel savings may vary based on specific origin, destination and traffic conditions at the time of travel. Pre-Rozelle Interchange opening travel times based on traffic from 20 to 23 November 2023 2 B ased on travel times in the Express Lanes vs. General Purpose lanes from August 2023 (FredEx tolling commencement) through June 2024, combining AM peak NB (6AM–9AM) and PM peak SB (3PM–7PM), using RITIS congestion data. Individual travel times, alternative trips and travel savings may vary based on specific origin, destination and traffic conditions at the time of travel 3 F Y24 maintenance cash spend on controlled entities at 100%
Keeping customers moving with Linkt Rewards
Our research shows the price of fuel is one of the biggest cost-of-living concerns for Australian households. That’s why we launched Fuel Up Your Savings during May-June 2024, a bonus Linkt Rewards offer to help our more frequent travellers save at the pump. The offer gave eligible customers an opportunity to drive their dollar even further, saving 12 cents per litre at Shell Coles Express and Reddy Express. 4 Uptake of the offer was significant, with thousands of customers saving over $600,000 on fuel during the promotional period. And with more Linkt customers now driving electric cars, we looked for ways to help them with household expenses too. Linkt customers with eligible vehicles had the chance to win a Chargefox (public EV charger provider) voucher in return for completing a short survey about their EV charging experiences. Their responses helped deepen our understanding of the current state of EV charging infrastructure.
4 See offer terms and conditions
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