Business performance
72% of survey respondents believe it’s important for Transurban to prioritise local communities 81% of respondents think it’s important that Transurban helps people avoid fees and charges 29% average GHG emissions savings for customers using our roads 1
$3.6M+ towards
Communities Responsible neighbour making lasting, positive contributions. For the many communities surrounding our roads, we are committed to being a responsible and responsive neighbour who contributes in a meaningful way. To achieve that, it is important we understand what we’re doing right, where we can improve and how we can continue to build trust. In FY24, we continued our annual National Community Engagement Survey, which provides insights from more than 5,000 people in our Australian markets. The importance of road safety and the need for continued action on climate change and environmental issues were key findings this year. The community was also keen to understand the toll price structure and how prices are set. More than 70% of participants said it was important that Transurban engaged with the community in meaningful ways to ensure fairness in both benefits and impacts. To encourage participation in our annual survey, respondents can nominate a charity they would like us to support. We have donated more than $40,000 across nine charities since we started this survey program, three years ago. Survey results also helped inform our double materiality assessment, which identifies material ESG topics that are important to our stakeholders. Previous engagement efforts have led to initiatives such as our Linkt Assist program for customers in financial and other difficulties
community investment
60%+ of respondents think it is important that Transurban contribute to improved environmental outcomes 78% of respondents believe that having 24/7 incident response is important
and our Linkt Rewards program offering fuel and other discounts (read more on pages 24–25).
1 A verage workday savings based on workday average, vehicle type, distance travelled, and COPERT emission modelling tool, compared to the toll-free alternative route, see Transurban GHG Basis of Preparation for further details
Rozelle Parklands, Sydney
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