Business performance
Maintaining momentum through change The past year has marked a period of organisational change. Through our CEO and leadership changes, and the evolution of our operating model, we have strived to ensure our people continue to experience their workplace as an engaging one. This has meant continuing to deliver on our employee value proposition (Figure 20) – including ensuring people can contribute to meaningful work in connected teams, while also feeling empowered to learn and grow.
Bringing our people on the journey
Each year we ask our people about their experience at work through the ‘Our Voice’ employee survey, and our March 2024 survey results showed overall sustained engagement. We found 85% of employees say they feel proud to work for Transurban and 81% say they would recommend Transurban as a great place to work, results consistent with FY23. Figure 20: Our employee value proposition City-sized solutions Our people want To contribute to lasting and positive solutions that shape the future and strengthen communities Driven by curiosity Our people want To feel empowered to grow and learn from others and the unique experiences on offer in our projects and operations Powered by us Our people want To feel part of a workplace that is diverse, connected, welcoming and inclusive
Hardship awareness and resilience training Our Linkt Assist team participated in hardship awareness and resilience training, facilitated by community organisation Uniting. The training provided guidance on how to appropriately support and communicate with customers experiencing vulnerability. It built the team’s capacity and skills in exercising empathy, referring customers to appropriate support systems, and provided team members with strategies to cope with stress. Building this capability means our frontline workers can create positive customer experiences and remain resilient in times of stress – contributing to team engagement and retention. Data and technology capability Enhancing our data and technology capability is imperative in today’s rapidly evolving digital landscape. Artificial intelligence and data simplification are pivotal in driving innovation, making informed decisions, and unlocking new avenues for growth. In FY24, our teams delivered technology and data expos to support our people’s digital fluency. Events ranged from immersive and interactive workshops to drop-in sessions and demonstrations, with our experts presenting on subjects such as safeguarding information, customer experiences, 3D tunnel modelling, cyber security, and the future of AI.
During FY24, we created opportunities for two-way communication with our new CEO to help our workforce get to know Michelle. A program of regular, informal CEO updates has provided context for our strategic direction, the decisions we need to make to get there, and how we will go about it. We prioritised transparency by sharing our work-in-progress on refreshing our strategy – and we will continue to do this as the strategy evolves. In this context of evolution, 95% of our people feel they know how their team’s work contributes to Transurban’s success, and 79% feel confident about Transurban’s potential for success over the next three years. Connected, effective teams To ensure we are optimally set up to enable our next phase of growth, we continued our focus on prioritising strategically aligned work and simplifying how we do it. Effective, connected teams are key to delivering value for our stakeholders and enabling our people to contribute their best work. As we settled in to working patterns that support in-person collaboration, productivity, and flexibility – supported by smart technology – 88% of employees said they feel connected to their team and colleagues (+4 compared to FY23), and 77% believe team ways of working are effective (+6 compared to FY23).
Our values
Integrity
Collaboration
Accountability
Ingenuity
Respect
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