Governance and risk
Key risks – Opportunities and threats 1
Up Down Neutral
Opportunity
Trend Change in opportunity within FY24
Example management responses
New business opportunities in our target markets Opportunities to further grow the business, by enhancing existing assets and operations or pursuing acquisition or investment opportunities.
Continued focus on potential for growth opportunities in new and existing markets.
• Demonstrate leadership in sustainability, climate risk, road safety and emerging technologies • Focus on opportunities aligned to our business strategy • Continue to build relationships with partners and other stakeholders • Demonstrate core capabilities and delivery credibility • Develop new transport and mobility solutions based on evolving technology market needs • Market scanning to identify further development opportunities. • Collaboration with existing and new investment partners targeting emerging opportunities • Develop new service offerings utilising existing capabilities • Engagement with government partnerships focusing on how we can achieve long-term outcomes together • Building a portfolio of ventures that are globally scalable and deliver transport technology solutions of the future • Strategic initiatives to test and pilot technology adaptations that align with the internal capabilities we’ve invested in • Engagement with aligned partners and industry groups
Continued research into new technologies and engagement with key stakeholders.
Strategic innovation and new business ventures Continued identification and development of new business ventures and partnerships, such as connected and automated vehicles (CAVs) and automated freight services – these initiatives having the potential to transform the freight industry and optimise road usage. Enhanced customer technology and services offerings Unlock opportunities in Transurban’s customer footprint and technology platforms to drive positive customer engagement outcomes which differentiates the business ahead of our competitors.
Development and expansion of rewards and partnership programmes.
• Customer listening programs, horizon scanning and emerging technology review to identify trends • Technology road map, including identification of suitable technology partners and solutions • Customer reward and partnership programmes • Implementation of digital tools, such as Trip Compare and Road Incident Notification
• Community and customer engagement • Cloud and digital architecture strategy
• Continued customer feedback to support development and expansion of LinktGO and GoToll, including account management tools • Continued investment in channel optimisation and digital offerings including apps and features
1 Transurban’s exposure to financial risks and the policies we have in place for managing that risk can be found in the Derivatives and Financial Risk Management notes – see Note B14. This section discusses our hedging policies, credit risk, interest rate risk and liquidity and funding policies. Transurban considers the impacts of climate change as a potential contributing factor to many of our threats and opportunities. For more information on our climate change management strategies and our consideration of transition and physical risks refer to climate change risk management on pages 38–47 of this report
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