Upskilling our colleagues - SA Catalogue 2020

COURSE:

GENERAL TELEPHONE ETIQUETTE

First impressions are often the ones that stay with us longest and influence us most. All colleagues are to project a smile in the voice and the warm, calm DNA of our brand. It is recommended that you handle all telephone requests with courtesy, care, attention and quick follow- ups. Upon completion of this course, you should be able to: • Know the importance of telephone etiquette • Answer, put on hold, return, transfer, and screen calls • End a conversation

All colleagues

Estimated duration: 20 minutes

Language available: English and Simplified Chinese

LINK TO COURSE

Made with FlippingBook Ebook Creator