COURSE:
GENERAL TELEPHONE ETIQUETTE
First impressions are often the ones that stay with us longest and influence us most. All colleagues are to project a smile in the voice and the warm, calm DNA of our brand. It is recommended that you handle all telephone requests with courtesy, care, attention and quick follow- ups. Upon completion of this course, you should be able to: • Know the importance of telephone etiquette • Answer, put on hold, return, transfer, and screen calls • End a conversation
All colleagues
Estimated duration: 20 minutes
Language available: English and Simplified Chinese
LINK TO COURSE
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