COURSE:
ROOMS CERTIFICATION COURSE 2: FRONT OFFICE
RCC is a three-module e-learning program intended to equip Rooms leaders (DOR, EH and FOM) with knowledge to drive guest quality, ensure safety and compliance, take charge of business assets, and achieve better bottom-line results. After a designated study period indicated in your Shangri-La Academy online access, participants must take an online assessment and achieve the required 80% passing grade. This course will cover the following four sections: • Quality Standards and Compliance
• Operational Standards • Front Office Upselling • Other Sections Operations.
Mandatory for all EAM-Rooms/DOR, EH, and FOM. An EAM overseeing Rooms Division must also participate.
Language available: English
LINK TO COURSE
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