COURSE:
SHANGRI- LA GROUP’S GUEST FEEDBACK MANAGEMENT SYSTEM
The course is designed to enable learners to quickly pick up key topics and practice the takeaways on the TrustYou portal. After completing the course, learners will be able to: • Understand that the culture of delighting guests, delivering and improving the guest experience starts with the leadership team; • Be aware of the different types of guest feedback and how it is collected in Shangri-La Group; • Link Our Guests BSC metrics to the guest feedback scores.
General Managers, Resident Managers, HODs, TrustYou users
Estimated duration: 30 minutes
Language available: English
LINK TO COURSE
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