CLASSROOM WORKSHOP:
GUEST EXPERIENCE WORKSHOP
Upon attending the workshop, participants should be able to: • Build and lead a culture of customer centricity on property, • Optimize all guest interactions from guest’s perspective to foster loyalty • Use various sources of guest feedback and data to drive improvements in guest experiences.
GMs, RMs, Hotel Level 1, and High-Potential Hotel Level 2
POSTPONED UNTIL FURTHER NOTICE
POSTPONED UNTIL FURTHER NOTICE
Made with FlippingBook Ebook Creator