COURSE:
FAMEX PLAYBOOK (FOR LEADERS/COLLEAGUES)
This exciting course aims to assist with understanding common family traveler pain points, and the tools that can be applied to provide a more family-friendly environment at hotels.
Module I: FamEx Playbook For Leaders: General Managers to L3 Leaders Module 2: FamEx Playbook For Colleagues: All guest contact L4-L5 colleagues in the following departments: Food and Beverage, Reservations, Front Office, Concierge, Guest Relations and Guest Services.
Estimated duration: 30 minutes
Language available:
Module I: FamEx Playbook For Leaders (available in English)
Module 2: FamEx Playbook For Colleagues (available in English & Chinese)
LINK TO COURSE (LEADERS) LINK TO COURSE (COLLEAGUES)
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