Onboarding Toolkit for APMs - UPDATED DIGITAL

Deadline

Course Title

Time Commitment

15 min

· · · · ·

Yardi CHECKscan

15 min

Deposit Accounting

15 min

Creating a Leasing Special

15 min

Renewing the Lease & Adjust MTM

1 hour

Concur

15 min

Criminal Background Screening Procedure

·

1 hour

SightPlan Mobile Maintenance

·

Day 30

Safety Courses for Property Managers & APMs

2 hr. 45 min.

30 min

· General Safety

30 min

· Hazard Communication

15 min

· Basic Ladder Use by Associates

15 min

· Electrical Hazards

30 min

· Personal Protective Equipment

15 min

· Lockout Tagout

15 min

· SDS Online

Security Essentials

1 hr.

1 hour

Customer Service for Property Managers & APMs

Day 60

30 min

6 hr.

·

Customer Service 1: Be Proactive

30 min

· · ·

Customer Service 2: Be Professional

30 min

Customer Service 3: Be Prompt

30 min

Customer Service 4: Be Personal

1 hour

Dealing with Difficult People

·

2 hours

Conflict Resolution—Supervisor Version

·

1 hour

Time Management

·

Month 3 Courses Property Managers & APMs

Day 90

1 hour

7 hr.

· · ·

Business Writing - Grammar Works

1 hour

Interviewing Skills

1 hour

Coaching for Performance

1 hour

Business Etiquette

·

1 hour

Building a Team Culture

·

1 hour

Maintenance for Office Staff

·

1 hour

Crisis Management

·

7

Made with FlippingBook Digital Proposal Creator