AnglicareSA Annual Report 2024 - 2025

Annual report

ANNUAL REPORT 2024 2025 1 2024-2025

At a glance 2024-2025

2,122 employees 258 volunteers

50,962 people supported 4,887 people clothed through Thread Together

579 residential aged care beds 84 retirement living units

5,600 aged care customers

2,393 social and affordable housing properties 3,902 housing tenants

501 foster care households 555 children and young people in foster care

647 new arrivals and migrants supported 6,902 financial counselling users

724 disability and mental health clients, including NDIS

ANNUAL REPORT 2024 2025 3

Our vision

Justice, respect, and fullness of life for all

Our purpose

Together we change lives

Our values Compassion Integrity Stewardship Equity

Servant leadership

Report from the Chair of the Board Report from the CEO AnglicareSA Board AnglicareSA Housing Board Committee members Aged care services Believe Housing Australia Disability and wellbeing services Children, youth, and families Homelessness services Social and economic wellbeing Donate, support, and get involved Our people and culture Financial report

6 7 8 10 11 12 22 32 38 52 56 66 72 87

Report from the Chair of the Board

Aged care remained a key area of focus this year, with continued attention given to the model of care, financial sustainability, and – most importantly – the resident experience. Similarly, in housing, we strengthened our strategic partnerships and prioritised customer experience, while also progressing key growth initiatives to meet increasing demand. The AnglicareSA and AnglicareSA Housing Boards have also played an integral role in the development and endorsement of our Innovate Reconciliation Action Plan (RAP), which will guide our reconciliation efforts from 2025 to 2027. Through this, we affirm our commitment to reconciliation by embedding meaningful actions and providing the resources to expand our efforts across the communities we serve. A key feature this year has been our renewed emphasis on building collaborative partnerships. By aligning more closely with community-minded corporate partners, donors, and philanthropists, we achieved a highly successful fundraising outcome. This partnership- driven approach will remain central to strengthening AnglicareSA’s community impact in the years to come. I extend my heartfelt thanks to all AnglicareSA and AnglicareSA Housing Board members as well as our Committee members for their ongoing dedication, insight, and support throughout the year. I particularly acknowledge and thank Mr Frank Agostino OAM for his valued service on the AnglicareSA Housing Board and warmly welcome Ms Amanda Heyworth, whose expertise will no doubt enrich our work going forward. Thank you also to our Patrons, Rear Admiral the Honourable Kevin Scarce AC CSC. RAN and Mrs Liz Scarce. As we look ahead to the 2025 Annual General Meeting, I am pleased to note that we are also preparing for an improved and more inclusive Board election process, ensuring continued strong leadership for the future. Thank you for your support and shared commitment to creating a more just and compassionate South Australia. Tim Sarah Chair

It has been a busy and rewarding year for AnglicareSA, marked by strong governance, strategic renewal, and a deepened commitment to our mission of supporting South Australians in need. The Board was proud to oversee the development and approval of AnglicareSA’s 2025–2030 Strategic Plan, a vital step in positioning our organisation for sustained growth, impact, and resilience in an increasingly complex environment. This strategy not only sharpens our focus but also reinforces our commitment to being a values- driven organisation that responds to the evolving needs of our communities. We also made important advances in how we measure and report on our social impact. Developing robust metrics ensures we remain accountable and transparent, and it strengthens our ability to measure how we are making positive change in people’s lives. The Board continued to support the strategic transformation of our Disability and Wellbeing Services in response to significant shifts in the sector, including funding reductions. Despite the challenges, we are focused on ensuring that quality, person-centred care remains at the heart of these vital services. Across our network, Board members visited sites and engaged directly with employees, witnessing firsthand the outstanding contributions being made every day. This engagement reaffirmed our deep appreciation for the dedication of our teams and their role in enhancing wellbeing in our communities.

Report from the Chief Executive Officer

with complex needs deepened through a new research partnership with the University of Adelaide, exploring the growing issue of hoarding and squalor and its impact on tenancy sustainability. Increasing cost-of-living pressures remain the most pressing and impactful issues facing people across our community, adding to existing challenges and complexities. Once again, we supported more than 50,000 South Australians, including more than 9,000 through our Emergency Assistance program, while our Financial Counselling service saw more than double the number of people seeking support. Unfortunately, this year we were unsuccessful in our re-tendering for Federal Emergency Assistance funding and only received 20 per cent of our previous funded level. We are committed to continuing to provide Emergency Assistance services and are currently working on how and in what form we can continue this important social impact priority. Our Post Care Pathways program, an award-winning Housing First initiative in supporting young people aged 18 to 25 with lived care experience, has continued to change lives. The impact of the program was again recognised at the 2024 Anglicare Australia Conference, where it was awarded Category for Excellence. At the same conference, our Foster Care Services team was recognised in the Reconciliation category for facilitating a culturally immersive camp for First Nations children in care and their families in the northern Flinders Ranges. Disability and Wellbeing Services has continued to focus on building the quality of our accommodation services. Several homes identified as being unsuitable for meeting our customers’ standards and aspirations have been replaced with new, fit-for-purpose homes. In addition, we have developed a new service model called Active Support for people with disabilities, which will be launched in the new financial year. The NDIS funding environment continues to present challenges in the sector, and we will continue to adapt our quality service offerings to our customers in this space. A continued emphasis on stronger connections to the community was the priority for Social Enterprise this year. Anglican schools participated in a wide range of service-learning initiatives and fundraising activities – contributions that are not only inspiring but also create meaningful and lasting impacts within the broader community. Other highlights for the year included a game day partnership with Adelaide United Football Club and the relaunch of our annual gala event, Divine Dining, at St Peter’s Cathedral. We look ahead to the next 12 months with optimism, confident that we can continue supporting the needs of individuals, families and communities. Grant Reubenicht Chief Executive Officer

AnglicareSA exists to deliver services with deep compassion and care for individuals, families and communities across South Australia – not just as a service provider, but as a powerful catalyst for justice, respect and fullness of life for all. We are proud of our heritage, our formation within the church and a lasting legacy of service. Our workforce of more than 2,000 employees, supported by in excess of 250 volunteers, remains resilient and innovative in their care and support for those in our community who need us most. I thank them for their commitment and service. During the year we finalised our Strategic Plan which serves as our vision for where we would like to be by 2030 and a commitment to renewing, refocusing and expanding the significant social impact we achieve through our services. The 2025 to 2030 Strategic Plan is built on a clear understanding of the opportunities ahead and the challenges we face. We are continuously evolving our programs based on customer insights and evidence with our desire to have deep and lasting social impact. In Aged Care Services we worked hard to prepare for the commencement of the new Aged Care Act, the Strengthened Standards, and the rollout of the Support at Home program, which was initially scheduled to commence on 1 July, however, was delayed by the Government until 1 November 2025. Community Aged Care began implementing its 2030 growth agenda to meet expected strong customer demand for at- home services, while Residential Aged Care focused on redeveloping its assets to create a fit-for-purpose environment for those customers requiring more sub-acute care. We continued to grow our housing portfolio through Believe Housing Australia with the delivery of 23 new homes through our Panorama development and secured funding for an additional 29 homes through the Housing Australia Future Fund to provide much-needed housing for women over 55. Our focus on supporting tenants

ANNUAL REPORT 2024 2025 7

AnglicareSA Board

Ms Susy Daw GAICD FGLF

Mr Tim Sarah CHAIR BEc BA MBA ACA FAICD

Susy is a retired Registered Nurse and an experienced company director, risk management consultant, and business mentor with her own business, MQM Business Consultants. She has 29 years’ experience in risk and strategic consulting for the public and private sector. Her

Tim is an experienced business executive and joint owner of Sarah Group, operating businesses in the construction industry. He is a chartered accountant with degrees in arts and economics and an MBA and has been involved in business for 30 years. He lives and breathes the values of strong relationships,

governance expertise includes 19 years as a facilitator for the Australian Institute of Company Directors in the Foundations of Directorship, Company Directors Course, Applied Risk Governance, and Governance to Protect Vulnerable People. Susy has more than 20 years of Board experience and her current appointments include Chair of Independent Commissioner Against Corruption SA, Audit and Risk Committee, Director, Police Credit Union, University of Adelaide Council, Director, St Andrew’s Hospital, Director, St Andrew’s Hospital Foundation, Department for Infrastructure and Transport Performance and Risk Committee, and ECH SA Inc. Client Experience and Service Quality Committee.

high-quality solutions, and long-term sustainability. Tim is a Fellow of the Institute of Company Directors and an experienced company director, with experience in for- profit public company boards and for-purpose community service organisations.

Mr Michael Forwood BA(Hons) LLB MA

Michael has extensive experience in the Australian health and disability services fields as a board director, senior manager, and consultant in both the government and non-government sectors. He is a graduate of the universities of Melbourne, Adelaide, and Leeds, with qualifications in Arts, Law, and

The Reverend Louise Lang BTh GradCertMin DipTeach DipBibStuds

Louise has worked in community services for more than 20 years as a school chaplain, emergency relief worker, and as a team leader supporting people experiencing homelessness, in both rural and urban settings. She served on the Melbourne City Council Homelessness Advisory Committee

Health Policy and Planning. Michael’s key strengths lie in strategic policy and planning, commercial negotiation, and government relations. He has held senior executive positions in the SA Department of Health, Royal Australian College of General Practitioners, and as CEO of the Cora Barclay Centre. Michael has a passion for social justice and has been actively involved in advocacy for people experiencing disadvantage and homelessness for more than 20 years.

and the Anglicare Victoria Research Ethics Committee. She was ordained as a distinctive deacon in February 2016 and is a member of the Australian Anglican Diaconal Association. Louise serves on the Anglicare Willochra Committee, more recently as the Development Coordinator. She has been a member of the Provincial Domestic and Family Violence Working Group since the beginning of 2022 and works to continue the diocesan commitment to recognise and deal with intimate partner violence. Louise has a passion for social justice and is always concerned for those on the margins in our communities.

The Venerable Sam Goodes MDiv MNSc GradDipClinNurs DipMin

Following more than 20 years working as a Registered Nurse specialising in infectious diseases, Sam discerned a call to ministry and was ordained in the Anglican Church in 2008. Following 10 years of ministry in Melbourne, Sam returned to Adelaide in 2018, where he served as the Rector of St

Ms Emma Riggs LLB (Hons) BCom

Andrew’s, Walkerville. In February 2024, he commenced a new role working for the Archbishop of Adelaide. Sam began serving AnglicareSA initially as a member of the Audit and Risk committee, as well as being a founding and ongoing member of the Clinical and Social Care Governance Committee.

Emma is General Counsel for a Commonwealth regulator and specialises in corporate governance, corporate law, and general litigation. She has a particular interest in industrial law, Aboriginal and Torres Strait Islander rights, and native title matters. She is a current member of the Episcopal Standards

Commission and the Church Law Commission.

Mr Michael Lane BEc FCA GAICD

Ms Marina Pullin

Marina Pullin is a multi- award-winning entrepreneur, philanthropist, and company director recognised for her leadership, innovation, and impact across diverse industries. She founded and scaled MCBI into a leading workforce development company before successfully

Michael is a Fellow of the Institute of Chartered Accountants Australia and New Zealand. He has been a Principal at Pitcher Partners for more than 30 years, specialising in advising family-owned businesses on commercial matters, finance, succession planning, and taxation. Michael was a Director

exiting, and went on to establish Jungal, an award-winning global digital marketplace redefining how professional services are discovered, connected, and engaged. Marina is also the founder of The Here for Good Foundation Inc., a national charity addressing family and domestic violence that has grown into a proud employer, creating meaningful social impact jobs while strengthening community engagement. She has served on numerous boards including Orana, the Australian Institute of Project Management, and Winnovation, reflecting her deep commitment to governance and community advancement. A holder of multiple technology patents, a published author, and a sought-after keynote speaker on organisational performance, Marina is passionate about building well-managed organisations that are truly aligned with their mission. Recognised through the Optus Business Women’s Awards and the Winnovation Awards, Marina continues to champion genuine innovation, shape the future of ethical work in Australia and beyond, and help build resilient organisations that deliver measurable results for the communities they serve. Visitor The Most Reverend Geoffrey Smith BA DipTeach ThDip MPhil MTh GradCertMin GradCertExecLead Primate of the Anglican Church of Australia The Primate is the President of

and Chairman of the Wyndham Richardson Tertiary Student Care Trust and a committee representative on several sporting clubs and foundations. He is Chairman of AnglicareSA’s Finance Committee, having served as a member of that Committee for six years. He is a Graduate Member of the Australian Institute of Company Directors and a Director of several companies located in South Australia and Victoria. Michael also sits on an Advisory Board of a private equity fund located in the United States.

Associate Professor Angela Evans AM PhD FFPM RCPS(Glasg)

Angela has been a private practice owner/clinician for 30 years, as well as a university academic. Her current non-executive director roles are with the Australian Podiatry Association (Vice-President), and AnglicareSA. Other roles include RCPSG Sustainability Committee, President of PGC-Seymour College

Old Collegians Association, and Order of St Lazarus of Jerusalem. Previously, she has been Chair of The Magdalene Centre committee, Sports Medicine Australia (SA) Executive, Director at St Mark’s College, People’s Warden and Deputy Chair of Adelaide’s St Peter’s Anglican Cathedral Council, and Diocesan Council. Angela’s volunteer history includes NGO international aid projects, national medical and scientific committees, and medical programs at Olympic, Commonwealth, and Special Olympic Games.

the General Synod of the Anglican Church of Australia. In between Synods, he is also President of the Standing Committee of the General Synod, which is elected by the General Synod to take responsibility for the affairs of the General Synod in between General Synod sessions.

Mr John Wenzel BBus

John was Finance Director and General Manager for a major architectural practice for 27 years, during which time it grew from 30 people to more than 400, with offices throughout Australia and Asia Pacific. He later worked with several companies in services and not-for-profit sectors as a

The current Primate is the Archbishop of Adelaide, The Most Reverend Geoffrey Smith who is the 10th Bishop and fifth Archbishop of Adelaide and Metropolitan of South Australia. His initial six-year term as Primate commenced on 7 April 2020. Geoff has served as a parish priest on the Gold Coast, Ballina, Sawtell, Lismore, Port Macquarie, and Papua New Guinea and was national director of the Anglican Board of Mission Australia for five years. After becoming a bishop in 2007, Geoff was Bishop of the Southern Region in the Diocese of Brisbane until 2013. He has a significant interest in missiology and governance and has served as a member of four Anglican school councils.

non-executive director assisting in areas such as strategic planning and merger and acquisition. He also worked with the Federal Government as Chairman of the SA Services Export Development Committee. John holds a Bachelor of Business from the University of South Australia.

ANNUAL REPORT 2024 2025 9

AnglicareSA Housing Board

Mr Michael Lane BEc FCA GAICD

Mr Tim Sarah CHAIR BEc BA MBA ACA FAICD

Ms Rachel Elliott DEPUTY CHAIR BBus Property (VAL & PRM) FAPI GAICD

Ms Michelle Kennedy BE(Hons) MBA FIEAust CPEng EngExec GAICD

Rachel is an experienced property professional and Fellow of the Australian Property Institute and Graduate of the Australian Institute or Company Directors. With more than 30 years of valuation and property advisory experience working for national and multinational firms, Rachel’s career

Michelle is an accredited Engineering Executive with an Honours degree in Engineering and a Master of Business Administration. She is a Fellow of Engineers Australia and a Graduate of the Australian Institute of Company Directors. With more than 20 years’ experience in public

experience spans corporate and government-adjacent roles. Her early governance perspectives were shaped by 26 years living in a regional community, where she chaired boards and committees within local government and community organisations. Rachel is a current member of the UDIA SA Executive Council and past Chair of Investigator College Inc.

sector leadership, Michelle specialises in planning, design, operations, and infrastructure delivery. She has served as a non-executive director on several boards, including Believe Housing Australia, Engineers Australia, Dial Before You Dig SA/NT, St Peter’s Collegiate Girls’ School, and CSC Pty Ltd. Michelle is currently the General Manager Natural and Built Environments at the City of West Torrens Council.

Mr Derek Clark MA (Oxon) FCA GAICD

Derek had a long career with the large accounting and advisory firm, PriceWaterhouseCoopers. While most of his time was spent in Adelaide, he started his career in London and spent time with the firm in Singapore, Jakarta, and Eurasia. His specialty was financial reporting and auditing statutory financial

Ms Carol Sim BEng MPM PMP CPPM

Carol is a project management professional and engineer. She has worked extensively in the water industry, including stints in the mineral and resources

sector. She is currently positioned within the defence professional services industry. Carol also serves on the Council of Governors at St Peter’s College and in the Facilities Committee therein.

reports, along with internal auditing, risk management, and corporate governance. Derek held several leadership roles with the firm. Since retiring, he has been undertaking consultancy work and sits on a number of not-for-profit boards. Derek has a Masters degree in philosophy, politics, and economics, is a Fellow of Chartered Accountants Australia New Zealand, and is a Graduate of the Australian Institute of Company Directors.

Committee members

Mr Grant Chapman BA (Hons) GAICD

AnglicareSA thanks the Directors and Committee members for their support to the governance of the organisation.

Grant has had a distinguished business and parliamentary career. He served as the Federal Member for Kingston from 1975 to 1983 and as a South Australian Senator from 1987 until his retirement in 2008. Throughout his time in Federal Parliament, Grant was involved in numerous committees and served

Finance Committee Mr Michael Lane (Chair) Mr David Cannings

Mr Derek Clark Mr Tony Martin Ms Sanja Hiziak Ms Penny Woods Audit and Risk Committee Mr Derek Clark (Chair)

as Chair of the Joint Statutory Parliamentary Committee on Corporations and Financial Services, overseeing ASIC and helping to reform Australia’s corporations’ law and financial services’ regulations. Grant is a business consultant, company director, and was a part-time Senior Member of the Commonwealth Government Administrative Appeals Tribunal from 2018 to 2024. Grant was appointed by the United Nations to its Panel of Eminent Persons to Combat Desertification and was awarded the Grand Cross, Order of Bernardo O’Higgins by the President of Chile for his contribution to international relations. He is the People’s Warden and Chairman of Parish Council, St Matthew’s Anglican Church, Kensington, and a member of Anglican Synod.

Ms Carol Sim Ms Susy Daw Ms Kerry Rowlands Outgoing Committee Member Ms Marina Pullin (resigned effective 24 July 2025) Governance and Nominations Committee Mr Tim Sarah (Chair) Ms Emma Riggs Ms Virginia Hickey Ms Rachel Elliott Mr Joe Thorp Ms Carolyn Mitchell Clinical and Social Care Governance Committee (Quality Care Advisory Body) Mr Michael Forwood (Chair)

Ms Amanda Heyworth BA (Acc) MBA FAICD

Amanda Heyworth is a professional company director with experience across the property, technology, finance, and government sectors, from startups to ASX200 companies. She served on the board of a listed provider of affordable housing for more than a decade and has contributed to

The Rev’d Sam Goodes Dr Lenore de la Perrelle

Dr David Martin OAM Ms Andreia Bendana The Rev’d Margo Holt The Rev’d Louise Lang Dr Roger Sexton Outgoing Committee Members Ms Rachel Helen Crowley (resigned effective 24 July 2024) Ms Jala Burton (resigned effective 14 April 2025) Major Projects Committee Mr Michael Lane (Chair) Mr Tim Sarah Ms Rachel Elliott Mr Derek Clark People And Culture Committee Ms Michelle Kennedy (Chair)

not-for-profit boards in housing, social services, disability, and customer-owned banking.Originally trained as an accountant, Amanda has worked in the US tech sector, investment banking, and Federal Treasury. She was a pioneer in Australian venture capital industry, working for a decade as CEO of an early-stage technology fund. Amanda has advised numerous governments on innovation and has a strong interest in crafting strategies to achieve commercial and community benefit. Amanda holds a BA (Accounting) from the University of South Australia, an MBA from the Australian Graduate School of Management and is a Fellow of the Institute of Company Directors.

Mr Tim Sarah Ms Kate Berry Ms Tracy Noon

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We are driven to enrich the lives of our customers by building and maintaining their holistic wellbeing and fullness of life through the provision of safe, caring, and integrated services that put the customer at the centre of everything we do.

Residential aged care

6 residential aged care sites 733 permanent residents

835 employees

52 volunteers

84 retirement living units 96 transition and respite care residents

5 First Nations residents

578 beds

Greater choice and variety to start the day Residents at AnglicareSA’s Westbourne Park Residential Aged Care home are starting their days with greater choice and independence thanks to the introduction of an assisted breakfast buffet.

Westbourne Park Residential Aged Care head chef Dipak Phuyal and his team are now providing a choice of traditional breakfast fare of eggs and bacon every day, while also adding to the offerings croissants and danishes, fresh fruit, grilled tomato, mushrooms, baked beans, and other specials. “Breakfast is a key meal for residents,” Dipak said. “Dinner is around 5 or 6pm the previous night, so by the morning, it is important they have a quality breakfast. “They can now head to the buffet and enjoy a choice of what they feel like eating each morning as there is a lot more variety.” It is not just the choice of food that has been changed to provide a more engaging, social, and person- centred approach to aged care dining – the breakfast serving time has also been extended, offering residents greater flexibility and independence.

Daphne enjoying the breakfast selection of the new buffet at our Westbourne Park Residential Aged Care home

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Tea time now a whole lot sweeter Residents at our residential aged care homes are spoiled for choice when it comes time for a cuppa, with eight new blends of black, green, and herbal tea now being offered.

The extra tea options, supplied by South Australian company T BAR tea, were the result of listening to resident feedback at Food Focus meetings designed to improve the dining experience at the homes. “Many residents mentioned that their family members would buy them different blends of tea to keep in their rooms because of the lack of tea options,” AnglicareSA Operations Manager, Resident Experience, Maurits De Graeff, said.

We might take the humble cuppa for granted, but AnglicareSA Elizabeth Dutton Court Residential Aged Care resident Audrey said it brings her comfort. “There are so many different flavours, and I love having a cup of tea in the afternoons,” Audrey said. “My favourite is the Earl Grey.”

Neighbours and mates Alistair, John, and Yvonne

Good mates, great neighbours

Since becoming neighbours, the two have formed a close bond built on a shared sense of humour; however behind the playful teasing and jokes, there is a sincerity to John and Alistair’s friendship that extends beyond casual conversation. “If I haven’t seen him for a few days, I will check on him,” Alistair said. “It’s nice to have somebody so close you can care so much about.” The pair said connecting with your neighbour could involve simple acts of kindness, like running errands, bringing in bins, and helping with daily needs. “We just chat at every opportunity we can get,” Alistair said. “We do things for each other, like take each other to doctor appointments, bring in each other’s bins – just things you think of in the spur of the moment.” “Good neighbours are just there for each other,” John said.

At our Grandview Heights retirement living village, the sound of laughter often drifts from the houses of Alistair and John, next- door neighbours and great mates. John was one of the first to welcome Alistair and his wife Yvonne when they moved in two and a half years ago. “John introduced himself about a month after we settled in,” Alistair said. “Must have been one of my good moments,” John said with a chuckle.

Dutton Court resident Audrey enjoying a cup of T BAR tea

Green means go save AnglicareSA retirement living resident at Westbourne Park, Linda, is saving hundreds of dollars on her electricity bill each year, thanks to our award-winning Solar Program created in partnership with Believe Housing Australia, 369 Labs, and Beat Energy.

Using the 369 Labs device known as Pulse in each home, tenants can see when cheap, 100 per cent green energy is available for them to use, enabling them to shift their energy usage to maximise environmental and financial benefit. “Yesterday there was quite a lot of solar power being generated, and the Pulse was flashing green, so that was the time to do things like your washing,” Linda said.

“When it is dull, you don’t get the solar power as much. “I have been living in this home since it was built – it is well insulated and easy to maintain temperatures – and by using the Pulse, so far this year I have saved $274 on my energy costs.” Linda’s savings are being replicated across the Solar Program, with tenants on average saving 15 to 25 per cent on their energy bills, which equates to $250 to $300 each year. AnglicareSA Senior Manager, Commercial, John Dagas, said it had been forecast that AnglicareSA’s 190 solar systems would generate approximately 1.3 million kWh of solar power each year. “On average, this is sufficient to power approximately 520 homes; however, at present a significant proportion of the power generated is being fed back into the grid,” John said. Solar Program partner 369 Labs is a leader in the industry for the development and application of a Virtual Power Plant. The Virtual Power Plant enables excess power generated from the solar panels to be made available to AnglicareSA and Believe Housing customers who do not have suitable roof space for a solar system, enabling them to share in renewable power at significantly reduced rates. “The plan is to continue to sign up new AnglicareSA and Believe Housing tenants, so that more South Australians can share in cheaper power, which will assist them in meeting their ever-increasing living costs,” John said.

“So far this year I saved $274 on my energy costs.”

Linda is saving on her energy bills thanks to our award-winning Solar Program

3,398 people supported to live at home, including 66 First Nations people 352 employees Community aged care

15 volunteers

1,159 customers with Home Care Packages 131,249 hours of direct service delivery

2,279 Commonwealth Home Support Program customers

Getting the band back together Music has the power to connect people of all backgrounds and generations and home care customer Ric is keen to get the band back together.

Ric is a regular at several social groups run by AnglicareSA, however, the absence of a music group is off-key for the passionate musician and karaoke enthusiast so he began working with the Social Activities team to put the call out for others to join him. “When you think about the number of AnglicareSA customers across home care, aged care, and other programs and how many of them are old musicians,” Ric said. “I want to get them together, get their gear out of the cupboards and join a big band – there would be singers out there too.” Growing up with a love of music, Ric got his start in the industry at the age of 15 doing sound and lighting at the former Palais Royale on North Terrace before a move to Sydney immersed in the booming music scene throughout the 1960s and ‘70s. “Music brings people together and provides a sense of purpose,” he said. “It’s helped me beat cancer twice – it’s just always been a part of my life and still is.”

Home care customer Ric with AnglicareSA Social Activities Coordinator Tash Burczyk

Social Activities Lead Tash Burczyk said the benefits of social groups went far beyond just remaining active, as they also ensured AnglicareSA customers had opportunities to remain connected socially with significant friendships often formed via the groups.

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A gold standard for quality service in her home

Home Care Customer Glen-Marguerite

For Glen-Marguerite, the home care workers who visit her home each week are more than just cleaners or drivers; they are a highlight of her day that leaves her beaming with happiness.

“They are all just so helpful and friendly,” Glen-Marguerite said. “Everyone from the

“This sounds really corny and sentimental, but this service, no matter whether you’re older or have a disability, or whatever problems you have, I get made happy with this service, the company, the conversation, just a positive feeling.” Head of Community Aged Care, Sam Laubsch, said the key driver of AnglicareSA’s Home Care Services was quality. “Quality is the enabler of people being able to remain living in their own homes and connected to their communities,” she said. Meanwhile, for the second consecutive year, the Australian Trusted Brands Survey named AnglicareSA as a highly commended Home Care brand trusted in South Australia.

coordinators, the people who ring me to check in, to the workers who provide such an amazing service. “It’s something I never take for granted.” Her glowing praise of our skilled and culturally diverse workforce was emphasised with AnglicareSA’s Home Care Services recognised by the Reader’s Digest, taking home a coveted Gold in the 2025 Quality Service Award survey. “It’s such a diverse workforce with people from all over Australia and the world and everyone does such a fantastic job. “I really like meeting my home care workers from other countries and hearing their stories. I’d rather hear about them than them worrying about my dodgy ankles.

The garden service going strong

Getting out in nature is great for physical, mental, and emotional health. However, a decline in mobility, health challenges, or a lack of time can make getting outside and enjoying nature difficult for some people, even more so for those with an overgrown, unsafe garden. AnglicareSA’s Garden Services team can help with light gardening tasks a person might no longer be able to do safely, such as the upkeep of lawns, edge trimming, and essential pruning for access areas, to the maintenance of trees, hedges, and shrubs. AnglicareSA Team Leader, Garden Services, Glenn Powell, said the service aimed to help make customers’ gardens safe and accessible. “We want to make our customers’ gardens safer and easier to move around so that they can continue to enjoy them without the physical strain,” Glenn said.

“It’s so satisfying to see the garden transformed in each home I visit. “These services enable our customers to enjoy their gardens more.” With the help of AnglicareSA’s Garden Services and Glenn, who visits fortnightly, customer Jude can now maintain her garden with ease. “It’s been a pleasure to have a knowledgeable gardener like Glenn helping me,” Jude said. “I can do certain things, but he’s able to do the hard work. “It means that I can stay in my rather large garden and know that it’s going to be beautiful, well-kept, trimmed, and a great place for me to relax in.”

AnglicareSA Team Leader, Garden Services, Glenn with customer Jude in her garden

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Health and Wellness services 49 employees, including physiotherapists,

1,766 customers

podiatrists, occupational therapists, exercise physiologists, dietitians, speech pathologists, service coordinators, and allied health assistants

8,333 hours of supported exercise

264 customers assisted from hospital to home through our Transition to Care Program

The next generation of allied health professionals

AnglicareSA is nurturing the next generation of allied health professionals through its successful student and graduate program, creating a pathway from study to establishing a career supporting others. For Occupational Therapist Simon Schiaratura, being able to walk alongside customers on their journey to achieving their best life possible is his motivation. While new to the graduate program, which began in 2021, Simon is a familiar face to AnglicareSA, previously working as a lifestyle assistant at the Brompton Residential Aged Care home before he left to study at the University of South Australia. On completing his studies, Simon said he was excited to be able to return to AnglicareSA and enter the workforce to put his learning into practice. “When you come out of university, you know a lot of the theoretical knowledge, but you don’t have the practical experience,” Simon said. “It is really essential that you have someone who can guide you through all the steps that you need to become a successful practitioner.

“I’m currently working in the Transition Care Program until June, and then I am moving across to gain experience in the Community Aged Care space. “Occupational therapy can assist people in finding a way forward by providing motivation to try and achieve goals and explore if there is another way of doing things that perhaps they hadn’t considered before.” Now in its third year, the program has evolved through continuous review and refinement, ensuring that it effectively meets the needs of both AnglicareSA and aspiring clinicians. AnglicareSA Senior Manager Partnerships and Impact, Abby Dunnicliff, said over those three years, the program had supported more than 20 graduates. “A considered approach is delivered where graduates receive support from clinical leads, mentors, peers and managers, while the complexity of their caseload is scaled as they build confidence,” Abby said. “We are proud that our program gives graduates the confidence to apply their learnings and shows them the positive contribution they are making to people’s lives.”

Occupational Therapist Simon Schiaratura

Everyone should have access to a safe and secure home. At Believe Housing Australia, we provide people on low incomes with housing and the support they need to create a home within connected, vibrant communities.

Believe. Belong. Become.

83 % tenant satisfaction 2,393 social and affordable homes 25 homes completed or under construction 81 referrals to the Intensive Tenancy Support Team

$ 16.87m value of homes completed or under construction

343 solar panel and community solar installation 80 % repair satisfaction 3,921 tenants

6 tenants turned home owners

62 employees

A fresh start in a new home Kaurna and Narungga man Chad will never forget when he was told he had been allocated a community housing property with Believe Housing Australia eight years ago. “When I got the phone call and was told I had the property, I was over the moon,” Chad said. “Without the stress of finding somewhere to live, I was able to work on my health, study nursing, get employment, get back on the road, and take my kids to the sporting interests they have.” Now, his future is looking brighter with his job set to become permanent and an eye on home ownership. “Eventually, I would like to own my own house, and I am currently saving for a deposit,” Chad said.

Believe Housing Australia tenant Chad

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Duncan Fairclough, Frankie Lea, Ben Vigor, Stacey Northover, Darren Huitema, Rachael Napper, Jodi Dreyer, Christie Marrot-Castellat, Sasha Cameron, and Richard Hubert at the UDIA(SA) Awards for Excellence New benchmark for affordable housing Believe Housing Australia’s $14 million Mansfield Park affordable housing development earned major recognition, taking home three prestigious housing awards for a new standard of excellence for affordable homes in South Australia and nationally.

The development won the Affordable Housing award and Project of the Year at the Urban Development Institute of Australia (UDIA) South Australia Awards for Excellence, before going on to win the National Affordable Housing Award at the UDIA Australia National Awards for Excellence. The 37 purpose-built two and three-bedroom rental homes on Wilson Street, which include six Specialist Disability Accommodation units, were brought into being by the AnglicareSA development team headed by Gayle Dunnett. The project was then initiated and managed to completion by Richard Hubert. These properties are managed by Tier 1, not-for- profit community housing provider Believe Housing Australia. BHA Executive General Manager, Housing Services, Stacey Northover, said Mansfield Park was a great

example of how Community Housing Organisations could deliver housing solutions during a housing crisis, that were also created with community connection in mind. “I want to thank the UDIA for this incredible honour of not only winning the award for excellence in an Affordable Development, but also Project of the Year,” she said. UDIA SA Chief Executive Liam Golding hailed the housing project as an exceptional development. “Believe Housing Australia has delivered a simply outstanding project that complements and lifts the wider urban renewal in the area, delivering a welcoming place to call home with every essential service and facility at their fingertips,” he said.

New homes in Adelaide’s south; more in the pipeline

In April, Believe Housing Australia unveiled its $13.7 million, four-level apartment building at Panorama, providing South Australians with rentals significantly below the market rate. Demonstrating the strong demand, hundreds of applications were received for the 18 high-quality, affordable two-bedroom apartments on Ontario Avenue, which cater to a diverse community of singles, couples, and families. Five Specialist Disability Accommodation (SDA) properties for individuals with disability also form part of the new complex. The project was supported by $9.3 million in Federal Government funding through the Housing Australia Future Fund Facility (HAFFF). While the Panorama development was the latest to be completed by Believe Housing Australia, Board Chair Tim Sarah said the organisation had no plans to stop building social and affordable housing. He said the organisation was committed to investing more than $100 million until 2032, with a further 29

Federal Housing Minister Clare O’Neil with Panorama resident Tayla and her daughter Lola

homes proposed in a new development called Laura and Alfred West Cottage Homes. “We have a further 29 homes proposed for Mitchell Park and Kilburn for women over the age of 55, who are the fastest growing cohort of homelessness in our country,” Mr Sarah said.

Long-term fix for maintenance services

Introduced to address critical challenges in the social housing sector, Believe Housing Australia’s Mobile Maintenance Service has led to costs savings, service enhancements, and greater tenant satisfaction and security.

With fully equipped mobile vans, the in-house team of Mobile Maintenance Officers can perform general repair and maintenance tasks, such as fixing the hardware on a screen door or repairing a towel rail. Believe Housing Australia tenant Amy said her experience with the service had been nothing but positive. “When Mobile Maintenance Officer Paul comes to my home, he is friendly, remembers my name, and gets the job done right,” Amy said. “He communicates well with me, is respectful, and importantly, I feel safe with someone different in my home.” Coordinator, Housing Assets and Maintenance, Steven Adey, said Believe Housing Australia had lowered repair expenses, accelerated response times, and ensured a higher standard of service by bringing maintenance in-house.

Believe Housing Australia’s Mobile Maintenance Service has hit the road

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A fresh start When Believe Housing Australia tenant Brooke relocated to Adelaide from Queensland seeking a fresh start in life, she encountered challenges securing affordable and safe housing in the increasingly competitive private rental market.

Her only option at the time was to live in a share house. Overwhelmed by navigating the housing system alone, she was referred to Believe Housing Australia, which helped her register for social housing and secure a tenancy. Now living without the stress and uncertainty of trying to find a safe and affordable home, Brooke said she was able to focus on her health and wellbeing.

“Moving in here is the first time I have felt safe and secure in my own space for a long time,” she said. “Being in the right housing, having the right people around me, and having access to the right supports have helped me build my confidence and get into

a completely different headspace. “It was the fresh start that I needed.”

Finding a life-changing home

Married couple Kelly and Peter know first-hand the harsh reality of trying to find an accessible and affordable home. It is why they describe their Believe Housing Australia apartment at Woodville West as “life-changing”. “We were about to give up when we met Geoff,” Kelly said. Believe Housing Australia Disability Accommodation Officer, Geoff Bishop, helped the pair secure Specialist Disability Accommodation (SDA) at Believe Housing Australia’s Woodville West housing development that was suitable for Peter, who has a neurological condition and requires a wheelchair to move around. Kelly said the move to an SDA apartment had been life-changing for Peter. “He’s sleeping better, and what was once a daily occurrence of him falling over or bumping into walls and furniture has now stopped,” Kelly said. “I don’t have to follow him around the house and make sure he doesn’t fall. I feel more comfortable going out knowing he’s with a carer and is going to be safe.” Believe Housing Australia is creating more choice for people like Peter and Kelly by providing and managing SDA rental properties that support them to achieve independence and participate in the community.

Believe Housing Australia tenants Peter and Kelly in their Specialist Disability Accommodation apartment

“Moving in here is the first time I have felt safe and secure for a long time.”

Brooke was supported by Believe Housing Australia to register for social housing and secure a tenancy

Low-income earners disproportionately disadvantaged

Believe Housing Australia’s $13.7 million Panorama development

In April 2025, Anglicare Australia released its annual Rental Affordability Snapshot, which revealed that low-income earners and recipients of income support remained disproportionately disadvantaged.

The Snapshot, taken on 15 March 2025, revealed that large groups of individuals and families competed for only 1,836 private rentals advertised in South Australia. Of the 1,836 listed properties, just 19 homes, or one per cent, were affordable for households on income support payments. For a while for a single person with one or two children on parenting payments, there were no affordable properties. Believe Housing Australia Executive General Manager, Housing Services, Stacey Northover, said the Snapshot confirmed what most South Australians already knew: the shortage of housing, soaring rents, stagnant wages, and inadequate government supports are pushing ordinary people toward homelessness. “When families are forced to choose between shelter and basic essentials like food, medicine, warmth, and hygiene, and the housing market is not just unaffordable – it is unsustainable,” Ms Northover said.

“When families are forced to live in cars, tents, and motels, these are not just individual tragedies – they are social, welfare, cultural, and economic risks that bring long-term consequences for the state.” Government payments were not keeping pace with real-world pressures, she said, and without systemic reform, thousands would remain locked out of safe, secure housing. She said that while every level of government had placed renewed focus on the state’s housing issues, more needs to be done to ensure South Australians have access to the safe, secure, and affordable homes they deserve. “Believe Housing Australia acknowledges and welcomes the work already underway, but the scale of today’s crisis sets a generational challenge that requires a consistent, coordinated, and broad response.”

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