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RESOURCES
W hen moving into a retirement home, it’s important to do your research. There are many options to choose from, and you want to make the right decision for yourself or your loved one. Seasons’ team members are happy to help you understand these options and answer any questions. Additionally, here is a list of community resources available to you: Ministry of Health and Long-Term Care The Ministry of Health and Long-Term Care is committed to providing excellent customer service, and is guided by the principles of accessibility, responsiveness, reliability, caring, and accountability. Toll-Free: 1-866-532-3161 Veterans Affairs Canada deeply values the contribution that Veterans have made to the development of our nation, and we honour the sacrifices they have made in the defence of freedom and the pursuit of world peace. Veterans Affairs Canada offers a wide variety of services for Veterans and their families—programs to assist you after an injury or during the transition from military to civilian life, and many other services to help you and your family throughout your life. TTY Toll-Free: 1-800-387-5559 Website: www.health.gov.on.ca Veterans Affairs Canada (VAC) Email: information@veterans.gc.ca (please do not e-mail personal or confidential information) Website: www.veterans.gc.ca Retirement Homes Regulatory Authority (RHRA) Established in 2010, the RHRA is an independent, not-for-profit regulatory body that works to protect the interests of residents living in retirement communities in Ontario. On behalf of the Ontario government, the RHRA ensures that all Ontario retirement homes are licensed and compliant with the Retirement Homes Act, 2010 (the Act). The RHRA protects the interests of residents in the following ways: Toll-Free: 1-866-522-2122 TDD/TTY: 1-833-921-0071
> Licenses retirement homes > Routinely inspects retirement homes against the Act > Responds to resident or staff complaints > Informs the public about non-compliant retirement homes > Educates residents, retirement home operators and the public about the Act All Seasons Retirement Communities in Ontario are licensed and compliant with the Act. At Seasons, we believe the RHRA empowers current and future residents to choose a retirement community that is right for them. Phone: 416-440-3570 Toll-Free: 1-855-ASK-RHRA (1-855-275-7472) Email: info@rhra.ca Website: www.rhra.ca Ontario Retirement Communities Association (ORCA) For over 40 years, ORCA has set the standard for operational excellence through its leadership in offering quality retirement living education to our members. ORCA represents over 92 percent of retirement home suites in Ontario, with members providing accommodations to over 55,000 seniors. ORCA provides leadership in areas of education and training and supports members to meet provincial regulations, adopt best practices and promote quality and excellence in all areas of operation. ORCA also strongly promotes and advocates on behalf of its members with government and other stakeholders and positions the sector for growth and success as an invaluable service to today’s aging population. Seasons Retirement Communities’ voluntary decision to become a member of ORCA is based on our company's value on the well-being of our residents, staff, and family members. Phone: 905-403-0500 Toll-Free: 1-888-263-5556
Email: info@orcaretirement.com Website: www.orcaretirement.com
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