July 2024
NAIDOC Celebrations Keep the fire burning - Blak, Loud & Proud
Ryde Hospital celebrated NAIDOC on Tuesday 9 July with a smoking ceremony at the Yarning circle, followed by traditional dance outside the Stables, and finishing with a performance of original songs by Peter Shine and John Robinson on the Denistone House verandah. There were NAIDOC cookies made with lemon myrtle, strawberry gum and wattle seed for morning tea. This year's theme celebrates the unyielding spirit of our communities and invites all to stand in solidarity, amplifying the voices that have long been silenced. The fire represents the enduring strength and vitality of Indigenous cultures, passed down through generations despite the challenges faced. It is a symbol of connection to the land, to each other, and to the rich tapestry of traditions that define Aboriginal and Torres Strait Islander peoples. As we honour this flame, we kindle the sparks of pride and unity, igniting a renewed commitment to acknowledging, preserving, and sharing the cultural heritage that enriches our nation. Peter Shine, Director of Aboriginal and Torres Strait Islander Health spoke from the heart and reminded us all about the importance of respect and sharing. (see photo gallery for more images)
General Manager’s Message July has been a month of celebrations and change. We started with the amazing NAIDOC week celebrations. It was wonderful to see so many staff particiapte in the smoking ceremony and the singing. We farewelled Alecia, the Director of Nursing & Midwifery, she has made a huge comtribution to Ryde Hospital and will be very much missed. The new CT scanner installion took place this month. The Heart of Australia mobile scanner outside the ED ensured we had a continuous imaging service during the installation. The redevelopment seemed to become very real this week, with significant changes to car parking for staff especially as we prepare the campus for the staging. The renovation of the old ward 6 and the creation of a temporary critical care unit began this month. I would like to thank everyone for their patience and understanding as we progress towards a new and improved facility at Ryde. Finally I would like to extendmy condolences to the family, friends and colleaguesof wardsperson, Bobby Sandhu, who passed away this month. He will be greatly missed.
Farewell to Alecia It was with great sadness that this month we said farewell to our Director of Nursing and Midwifery, Alecia Daly. Alecia will leave behind a strong legacy within the nursing team at Ryde. Alecia has created a culture of excellence, setting high standards and supporting her team to achieve these. She has developed strong nurse leaders within the hospital, and ensured that there are mentorship and development pathways for junior staff. Alecia is passionate, kind, and is a strong advocate for nursing and always keeps the patient at the centre. We all wish Alecia well in her onward journey.
Contents NAIDOC Celebrations
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Library Update
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General Manager’s Message
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Stomal Therapy
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Farewell to Alicia
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Health Information Service
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Vale Bobby Sandhu
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Redevelopment News
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ECAT in ED
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Just for Fun
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Quality & Safety Corner
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Photo Gallery
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Interpreter Services
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Noticeboard
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Nursing News
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Newsletter is for Ryde Hospital Staff by Ryde Hospital Staff. Please email items of interest to: Catherine.jones3@health.nsw.gov.au
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Vale Bobby Sandhu
On behalf of Ryde Hospital, we want to send our deepest sympathies to family and colleagues mourning the unexpected loss of Bobby Sandhu. Bobby regularly worked in GR4 and was an extremely valued member of their team, many colleagues are sharing in this grief. On one occasion, Bobby was interviewed and photographed for our monthly newsletter, we thought it would be lovely to share this memory. 60 seconds with… Bobby Sandhu, Wardsperson Now, let’s get to know you a little better…
• What are the three words your family and friends would use to describe you? Creative, Empathetic and Energetic.
• Last great TV show or movie you watched? Equalizer 2.
• Favourite book or podcast? Reacher
• If you could learn a new skill, what would it be? Foreign language – Spanish and Chinese.
• If you’re cooking dinner, what will everyone be eating? Butter chicken and Naan
• Any hidden talents? Cooking and drawing
• What are the improvements you hope to see in GR4? More staff
ECAT in ED Go Live On 26 June ECAT in ED want live at Ryde Hospital. The emergency care assessment and treatment (ECAT) program aims to improve the experience for patients and health staff during initial emergency care. It supports hospitals in NSW to provide consistent best practice care. Emergency care assessment and treatment (ECAT) is a statewide, co-designed program that aims to standardise nurse-initiated emergency care. Nurse-initiated protocols and models of care are well established in NSW emergency departments. They safely reduce the time a patient waits for treatment, improve the standard of care and reduce the patient’s length of stay in the emergency department.
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Quality & Safety Corner Clinical Handover Audit Results In May 2024, the wards undertook both Nursing and Midwifery bedside shift to shift clinical audit and All discipline clinical handover audit. As a whole, the hospital achieved 88%, however results across the wards and disciplines were variable. This reflects the observations of the ACHS accreditors who undertook our trial accreditation in mid- June 2024. A reminder to all staff when undertaking clinical handover: • Introduce oncoming staff to the patient / carer / family. • Check the patient ID band is in insitu and correct by using 3 approved patient identifiers. • All clinical charts, care plans, risks and observations are available and checked by both outgoing and oncoming staff, and any discrepancies discussed. • Involve patient / carer / family in the clinical handover / invite them to ask questions. • Allergies are noted and confirmed with the patient/family/carer. • Complete relevant handover checklist Don’t forget to update the relevant information on patient care boards at the same time and orientate patient to the same! Clinical Handover – Nursing & Midwifery Staff in an Acute Care Setting - NSLHD Guideline has been updated has been updated and is available for review in PROMPT. Thank You Notes from Consumers… It's a country practice feel. I will never go to any other hospital while Ryde is there.
Everyone did their absolute best and made me feel like I was in a home away from home
Helpful calm professional staff- doctors, specialists, nurses.
The care was outstanding, the staff were so kind, caring + attentive. I am very grateful for all that was done to support and assist me to become medically well enough to travel back to my home in Central West NSW
The outpatients staff gave tests to find the cause of my condition and reasonably soon decided to admit me. In the ward I found the nursing staff very helpful and efficient.
Everyone is friendly and willing to assist and helpful. To all staffs, nurses, anaesthetist and mostly to my specialist Dr Samra who reassured me that I will be fine. Thank you so much to have my surgery done at Ryde.
The care and treatment was really good. The nursing and medical staff were very kind. All the information was given to me in a way in which I can understand.
All Nurses showing unconditional support and love with Smile at all times,let’s not forget Cleaners working hard keep place clean.
Staff showed good care for my mum while recovering from covid. The OT staff and physio were very attentive and provided helpful information. Their kind manner on the phone was reassuring...
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Interpreter Services Here to help 24/7 Health Care Interpreters are here to help. Working at Ryde Hospital we are all aware of the diversity of our local community, and its reflection in our own workforce, however it may surprise you know exactly how diverse it is. In the Ryde Hunters Hill sector, nearly half of all residents spoke a language other than English at home, with one in 13 residents not able to speak English well. Both of these figures are higher than for Greater Sydney. Clear communication with patients and their families is essential to the delivery of safe and appropriate care This underlies the importance of offering services that are linguistically appropriate to patients by engaging with the Health Care Interpreter Service. In several clinical incident investigations recently staff report being unable to fully assess patients citing that they speak a language other than English. This is not acceptable practice and may lead to delayed treatment or significant harm to a patient.
Health care interpreters are accessible 24 hours a day, 7 days a week and via a number of formats. Telephone interpreting is available to assist in urgent care delivery, while in person onsite bookings
need to be made in advance. Video interpreters are also available. All interpreter service bookings can be made by phoning 02 9912 3800.
Please take time to watch this 2 minute video which addresses the responsibility of NSLHD staff to offer and provide health care interpreter services to patients with limited or no English proficiency. It highlights the importance of using professional interpreters to gain informed and valid consent from consumers and the impact not providing an interpreter can have on patients, their families and carers. Please click on this link https://vimeo.com/773114195 to view the video. CALD Resources New CALD videos and fact sheets for staff and patients to increase awareness and understanding of Patient Reported Measures (PRMs). The Agency for Clinical Innovation in partnership with Local Health Districts has developed a series of consumer videos in different languages (English, Arabic, Cantonese, Greek, Mandarin, and Vietnamese) and fact sheets for health professionals and patients. The resources explain why PRMs are an important part of patients’ clinical care and can be found here. View the Understanding Patient Reported Measures video here. Please contact the NSLHD PRMs team on NSLHD-PRMs@health.gov.au for more information
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Nursing News Diabetes CNC
Welcome Faisal Sabih to the Diabetes Clinical Nurse Consultant role for Ryde Hospital. Faisal commenced the role on a permanent part time basis on Thursday 20th June 2024. Faisal previously worked as a Diabetes Clinical Nurse Consultant in Victoria and has over 20 years’ experience working in the diabetes specialty across Australia. Faisal holds postgraduate qualifications in diabetes education and chronic diseases and has held leadership, research, managerial and education positions. Faisal will be working on Thursdays and Fridays, and can be contacted at Faisal.Sabih@health.nsw.gov.au or phone: 9858 7367 or 9858 7366
Springboard to Success Sincere congratulations to Sithabile Musendekwa, Krizia Go, and Sharalea Finch on their graduation from the NSLHD Springboard to Success program. Their dedication and hard work led to this impressive achievement, and significant milestone in their nursing careers. Their commitment and professional development are commendable, and their enhanced skills and knowledge will further advance the exceptional care Ryde Hospital provides. As part of this program the participants completed a quality Improvement initiative with a poster developed and presented as part of their graduation. The following are the tiles of the work completed. • Sithabile Musendekwa developed the "Shaping Potential through Guidance a Toolkit for Support during Mentorship in Ryde Hospital ICU," • Krizia Go developed “A Guidance for team leaders in the ICU at Ryde Hospital," • Sharalea Finch developed “Improving staff handover for long -term patients on Ward 7 at Ryde."
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Library & Information Week 2024
Stomal Therapy Awareness Week
The Stomal Therapy Awareness week ran from 24 to 30 June. At Ryde Hospital the Dietetics & Nutrition Dept, and Stomal Therapy CNS2 combined to celebrate with a stall in the foyer and some fun cupcakes.
The theme this year is 'Uniquely You'. Celebrating the diversity of ostomates and those that support them. These supporters include families, carers, Ostomy Associations, industry, educators, stomal therapy nurses and other members of the health care team. Thank you to all who stopped by the stall for information and lollies. The winner of the QUIZ PRIZE was Krithika Sriram - Geriatrics Registrar.
Health Information Service Post Move Lunch Thanks for letting us be a part of your celebration, so glad to see the team is settling in well. Thank you all for your hard work and preparation in the lead up to the relocation.
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Redevelopment News Parking Changes
This month, the hospital redevelopment reached a significant milestone with the builder preparing the site for construction of new temporary buildings, to free up the footprint of the new hospital building. Works started on the construction of the temporary intensive care unit (ICU) and in Trigg House for ward 6, which will be turned into a surgical unit. Temporary ICU The construction compound was set up in the P1 car park, enabling building activities like piling, concreting and scaffolding to start. This work is laying the foundation for the structure of the new temporary ICU. To allow construction to commence, there have been significant changes to car parking on site and traffic flow. As many staff would be aware, 72 parking spaces have closed underneath theatres, making way for the new temporary ICU. While it has only been days since the parking changes occurred, Ryde Hospital Site Operations Manager Harpreet Maggo Kapoor thanks staff for their cooperation. “All day staff are now meant to be parking at the church or in surrounding streets which we thank them for,” Harpreet said. Watch a short 30 second video from Operations Manager Harpreet Maggo Kapoor HERE discussing the recent changes. Vehicles now enter the hospital grounds from Denistone Road (point B) and exit via Ryedale Road (point C). Afternoon/night staff have been allocated the back car park (P6). An increased amount of accessible, patient and short-term visitor parking is available at P1A.
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Trigg House Construction of Ward 6 began, transforming it into a 19 bed surgical unit. This refurbishment is a key step in the staging plan to clear the footprint for the future hospital. The new surgical unit is scheduled for completion in October 2024. Other changes include the use of the mobile CT scanner from Heart of Australia, while the current machine is being replaced. It has been stationed outside the emergency department for use from 22 – 30 July. Personnel are on hand to assist patients and visitors with accessing the emergency department, while the internal road is blocked by the mobile CT’s placement. “I understand that this is a lot of change and I appreciate your understanding and cooperation during this phase of the redevelopment,” Harpreet said. Contact the redevelopment team with any questions NSLHD-Ryderedevelopment@health.nsw.gov.au Remember all the Redevelopment news is available on the Ryde Redevelopment Intranet Pages.
Additional Funding On Tuesday 11 June, Health Minister Ryan Park visited Ryde Hospital to announce that the NSW Government will invest a further $47.8 million in the upgraded Ryde Hospital, bringing the total investment in the Ryde Hospital redevelopment to $526.8 million. This announcement reflects the increased cost of construction since the project was announced in 2019. The additional funds committed will enable us to deliver the redevelopment as planned without compromise. This is an excellent outcome to provide residents with the safest and high-quality health care service they deserve to improve their wellbeing.
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Just For Fun
Ryde Hospital - 90 th Birthday
International Nurses Day Awards
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Photo Gallery
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Noticeboard
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Respecting the Difference: Be the Difference face-to-face training 2024 Hornsby Program Overview Respecting the Difference – Aboriginal and Torres Strait Islander
Royal North Shore Hospital Auditorium and Wallace Freeborn - level 5 Kolling Building • Thurs 25 July: Auditorium – 9am to 1pm
Cultural awareness training enhances our organisation’s capacity to provide respectful, responsive, and culturally safe services. It is designed to build upon staff knowledge and skills. The face-to-face session is presented in a relaxed interactive workshop style, where conversations and questions about Aboriginality, culture, urban myths, and beliefs can be openly discussed. The session follows on from the Respecting the Difference e-learning module.
• Thurs 1 Aug: Wallace Freeborn – 9am to 1pm
• Thurs 8 Aug: Wallace Freeborn – 9am to 1pm
• Thurs 15 Aug: Auditorium – 9am to 1pm
• Thurs 22 Aug: Auditorium – 9am to 1pm
• Thurs 29 Aug: Auditorium – 9am to 1pm
Target Audience: Mandatory for all NSLHD Employees Duration of Program: 4 hours
• Thurs 5 Sep: Norman Nock Room – 9am to 1pm
• Thurs 10 Oct: Auditorium – 9am to 1pm
• Thurs 17 Oct: Auditorium – 9am to 1pm
Enrol via My Health Learning
• Thurs 31 Oct: Auditorium – 9am to 1pm
ENQUIRIES: NSLHD-DACinfo@health.nsw.gov.au
• Thurs 28 Nov: Auditorium – 9am to 1pm
• Thurs 5 Dec: Wallace Freeborn – 9am to 1pm
Macquarie Hospital – Emily’s Cottage on Manning R • Wed 4 Sept: 12pm to 4pm
• Thurs 12 Dec: Wallace Freeborn – 9am to 1pm
• Thurs 19 Dec: Wallace Freeborn – 9am to 1pm
• Thurs 7 Nov: 9am to 1pm
Mona Vale Hospital – Beachside Resort Unit- Large Room • Wed 14 August: 9am to 1pm
Ryde Hospital Dates – ELCA Training Room • Wed 24 July: 12 to 4pm
• Wed 21 Aug: 9 to 1pm
Hornsby-Ku-ring-gai Hospital - Level 5 - Meeting room 1 • Wed 31 July: 9am to 1pm
• Wed 18 Sep: 12 to 4pm
• Tue 29 Oct: 9 to 1pm
• Wed 28 Aug: 9am to 1pm
• Tue 19 Nov: 12 to 4pm
• Wed 25 Sep: 9am to 1pm
• Wed 11 Dec: 9am to 1pm
• Wed 30 Oct: 12 pm to 4pm
Enrolments via My Health Learning
For information on other available courses, visit the Intranet and the NSLHD Course Calendar Cost: NSLHD employees Nil
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