Interpreter Services Here to help 24/7 Health Care Interpreters are here to help. Working at Ryde Hospital we are all aware of the diversity of our local community, and its reflection in our own workforce, however it may surprise you know exactly how diverse it is. In the Ryde Hunters Hill sector, nearly half of all residents spoke a language other than English at home, with one in 13 residents not able to speak English well. Both of these figures are higher than for Greater Sydney. Clear communication with patients and their families is essential to the delivery of safe and appropriate care This underlies the importance of offering services that are linguistically appropriate to patients by engaging with the Health Care Interpreter Service. In several clinical incident investigations recently staff report being unable to fully assess patients citing that they speak a language other than English. This is not acceptable practice and may lead to delayed treatment or significant harm to a patient.
Health care interpreters are accessible 24 hours a day, 7 days a week and via a number of formats. Telephone interpreting is available to assist in urgent care delivery, while in person onsite bookings
need to be made in advance. Video interpreters are also available. All interpreter service bookings can be made by phoning 02 9912 3800.
Please take time to watch this 2 minute video which addresses the responsibility of NSLHD staff to offer and provide health care interpreter services to patients with limited or no English proficiency. It highlights the importance of using professional interpreters to gain informed and valid consent from consumers and the impact not providing an interpreter can have on patients, their families and carers. Please click on this link https://vimeo.com/773114195 to view the video. CALD Resources New CALD videos and fact sheets for staff and patients to increase awareness and understanding of Patient Reported Measures (PRMs). The Agency for Clinical Innovation in partnership with Local Health Districts has developed a series of consumer videos in different languages (English, Arabic, Cantonese, Greek, Mandarin, and Vietnamese) and fact sheets for health professionals and patients. The resources explain why PRMs are an important part of patients’ clinical care and can be found here. View the Understanding Patient Reported Measures video here. Please contact the NSLHD PRMs team on NSLHD-PRMs@health.gov.au for more information
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