Findings of the National End of Life Survey | 2023
The most frequently occurring themes were ‘Respect and dignity’, ‘General and other sta’ 15 and ‘Physical, emotional and spiritual needs of the person who died’. A selection of comments illustrating these themes is provided below.
Respect and dignity
“Hospice was peaceful and at all times Mam was cared for to the highest standard, treated with respect, love, kindness and dignity by all. I was also treated with respect and kindness and involved in all aspects of her care. Sta were excellent and communicated clearly and available to talk at all times.”
“He was treated with dignity and respect during his time. All his wishes were considered from the time he entered the [nursing home]. He was brought out on visits, social occasions.”
General and other sta
“To be honest I couldn’t fault the care and love my husband received in [nursing home]. I found all the sta members from nurses, carers, kitchen sta. Everyone to be so caring and loving and with a wonderful understanding and expertise, knowledge of dementia.”
“The nurses were the best part of the overall experience we had as a family when we lost our loved one they did the best in an overstretched work place the cleaners were so good and all the receptionist for the doctors were ever so helpful.”
Physical, emotional and spiritual needs of the person who died
“Humanity shown by care sta. Very responsive to his religious needs.”
“The care was very professional. The carers were excellent and very caring. Our mother enjoyed seeing them and having a little chat. Palliative care were always at the other end of the phone to assist, contact the GP etc. and ensure that Mam was doing ok.”
15 Comments in this theme mentioned experiences of sta other than doctors, nurses, administrative sta, sta in the community such as cleaners, security, catering or comments referring to all sta.
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