NELS-National-Report-2023

Findings of the National End of Life Survey | 2023

Overall experiences of care in an acute hospital In total, 71.1% of participants (1,930 of 2,716) rated the overall care that their relative or friend received in an acute hospital in the last three months of their life as ‘good’ or ‘very good’, while 28.9% (786 of 2,716) rated the care as ‘fair to poor’. Figure 3.15 show overall experience of care received in an acute hospital.

Figure 3.15 Overall experience of care received in an acute hospital

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

28.9%

24.9%

46.2%

Fair to poor (0 to 6)

Good (7 to 8)

Very good (9 to 10)

Figure 3.16 presents overall experiences of care and hospital model. The majority of participants reported a ‘good’ or ‘very good’ experience across all hospital model types 23 .

Figure 3.16 Overall experience of care received and hospital model

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

36.4%

42.7%

20.9%

Model 2 hospital

28.3%

47.7%

24.0%

Model 3 hospital

31.9%

40.9%

27.2%

Model 4 hospital

Fair to poor (0 to 6)

Good (7 to 8)

Very good (9 to 10)

23 Model 4 hospitals are typically large hospitals that have emergency departments and specialist services. Model 3 hospitals are medium-sized hospitals that have emergency departments but may not have similar specialist services to a Model 4 hospital. Model 2 hospitals are typically smaller and do not have emergency departments. Results for specialist elective hospitals were not compared due to insuɝcient number of responses.

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