Whistl reserves the right to sample mailings and postings received from the customer to ensure compliance with the Customer Guide. Failure to meet required standards will result in Whistl taking action in accordance with the procedures for handling non-compliant mailings. • If after revenue protection,Whistl has identified mailings which fail to comply with the customer Guide,Whistl shall notify the customer by telephone and e-mail.Whistl will offer the customer a reasonable opportunity to inspect the mailing as soon as is reasonably practicable after identifying the error, but no later than 24 hours after notification. If following the customer’s inspection (or the expiry of the 24 hour period) Whistl remains satisfied that there has been failure to comply,Whistl may proceed to implement the procedures within this section • The following table details the actions Whistl may take in the event of non-compliance. In this table, ‘Relevant Segment of the Mailing’ refers to that part of the posting which relates to an individual mailing in relation to which the non-compliance has been identified 8.1 Collections 8.0 Procedures for Handling Non-compliant Mailings
Issue
Resultant and corrective actions where applicable
Posting unavailable at collection
If a pre-notified posting is not available for collection on the nominated day despite the pre-notification that posting will be considered void and will be logged by Whistl. If the customer is unable to meet the agreed collection time and Whistl is not contacted to agree the delay of the collection,Whistl may not accept the handover of the posting.
Delay of collection
8.2 Documentation
Issue
Resultant and corrective actions where applicable
No signed collection receipt
If the relevant collection receipt has not been signed by a customer employee,Whistl will not accept the posting until confirmation of the collection volume has been received.
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