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Communication 2.
Getting the basics right
When we communicate with another person, we make our impact through: • Non-verbal communication (sometimes called our body language) – how we dress, how we stand or sit, our eye contact, hand gestures, facial expressions; • Tone of voice, our accent, pitch and volume; and • e words we use.
Knowing how we make our impact can help us to be more effective communicators.
Tips for impactful communication
Non-verbal •
Always have your name badge where it can be seen. • Be appropriately groomed - look clean, tidy and professional. •
Where possible, make eye contact throughout the conversation and have your eyes at the same level as the person you are talking with. Sometimes it is our own discomfort that prevents us from making appropriate eye contact. If this happens to you, you can stare at the space at the top of the nose between the eyes – this gives the person the sense that you are making eye contact, but may be more comfortable for you.
Communication 2
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