Section 4
GUIDANCE ON CAPITALISING ON INFORMAL OPPORTUNITIES 1. Staff can use the AFIRM approach as a process to help them to manage informal conversations effectively. 2. Staff need to be clear about the scope of their role when unexpected conversations about future planning and end-of-life care present themselves, so the opportunity for discussion can be optimised. 3. Staff need to ensure that information shared in informal conversations that address matters relating to future and end-of-life care preferences are shared with all people involved in the person’s care and documented. 4. Staff should familiarise themselves with case studies presented below to learn how to capitalise on casual conversations in order to address underlying concerns expressed by the person with dementia or their families.
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Facilitating discussions on future and end-of-life care with a person with dementia
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