Why do we exist? “To connect, inspire and work closely together, so that we are proud of our achievements, Community and shared success” How do we behave?
Protect our environment of belonging; Be in it together & growwith the Company. Put the person, the health of the long term relationship before money. Ask for help & be transparent. Respect & enjoy those you work with, share knowledge & learning from mistakes. Support those who fall. Leave a legacy for others to take forward. How do you take your tea?; Aim to please others & use your assessment of the situation when doing so. Bring a creative, personalised, can do attitude. Offer flexibility and customisation to enable choice. Encourage & embrace feedback.
How can I help?; Do not avoid the difficult conversation. Keep asking
In your shoes; Imagine what it’s like to be in the position of your teammate, your customer. Empathise & think of oneself less. Carry a Celebrity Service mindset & believe that if you do well, I, we do well.
questions to find the underlying problem. Make the environment safe & do not judge the person nor their own ideas. Listen to understand & to build trust. Openly share opinions to find the best solution.
Right product, right time; Measure contribution to be able to gauge progress. Keep commitments & become trusted for delivering what’s needed, on time. Own your choices & make it happen. Collaborate & work toward common goals.
Thankless tasks; Be prepared to do the dirty, donkey work for the benefit of your teammates & the customer. Let pride in your work show through your everyday actions & place Team ego above that of your own.
What do we do? “We develop, design and manufacture total engineering solutions for service companies, distributors and OEMs”www.bgbinnovation.com
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