Norwich Health Centre (NHC)
NNPC took over the delivery of the services based at Norwich Health Centre, Rouen Road, on 11 th December 2023 under a ‘care taker’ contract until 31 st March 2025. This was to ensure that the Practice continued to deliver care to the communities in the circumstance of the previous provider no longer being able to deliver this established service.
NHC cares for a wide demographic of patients in the Norwich area, with approximately 10,948 patients on their list. We continue to deliver high-quality care to those patients who are registered at the Practice, and have already made an impact on the improvement plans to positively impact the quality of service delivery into the 2024/25 period. Our priorities were as follows: • To ensure safety of patients, through staff working to clear processes and policies • To recruit to a full establishment of staff for both the Practice. For this, we needed a clear financial budget to work towards • To clarify our position within the Norwich PCN’s and planning for how this will look in 2024/25 Since joining NNPC, we are pleased to report that all remaining members of the Practice Team and the newly appointed staff have been and continue to be motivated to work towards excellence in patient care. Those who work in the Practice are committed to improving service delivery, and it will be rewarding to work with them to reach our quality improvement goals. In the period since 11 th December 2023 and 31 st March 2024, there were 11,301 patient appointments delivered at the Norwich Health Centre. This accounts for patient contacts across the whole clinical team which includes the Phlebotomist, Physiotherapist, GP’s, Health Care Assistants, Practice Nurses, Clinical Pharmacists, and Advanced Nurse Practitioners. The Norwich Health Centre was visited by Health Watch in February 2024, which reported that patients are mostly happy with their care and that staff were kind and polite to them. They also highlighted some aspects where things could be improved, which the team will incorporate into the quality improvement goals moving forward. The last CQC inspection of the Norwich Health Centre and the Walk-In Centre was in February 2022, and both were rated overall as ‘Good’. The Vulnerable Adults Service (VAS) and Asylum Seeker Service Like the Norwich Health Centre, NNPC took over the delivery of this Norwich based service on the 11 th December 2023 under a ‘care taker’ contract until 31 st March 2025. Like the Norwich Health Centre, this was to ensure that the services continued to deliver care to the communities in the circumstance of the previous provider no longer being able to deliver the services.
North Norfolk Primary Care - Quality Account 2023/24
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