The VAS and Asylum Seeker Services are based at Westwick Street, in Norwich, and supports access to Primary Care Services by registering with the VAS service or a local GP Practice, enabling access to vital healthcare and mainstream health services to those adults who have complex needs and severe multiple disadvantages. The VAS and Asylum Seeker Service staff has established a high-quality service since it was initiated in April 2020. The services have carried out a combined 795 appointments over the period of 11 th December 2023 to 31 st March 2024. i. The Vulnerable Adults Service (VAS) The service aims are to: • Provide an intensive collaborative approach to deliver health care • Reduce health inequalities to provide fair and equal access to healthcare services • Provide supportive and comprehensive assessments and screening services in a wide range of health and social care needs • Integrate access to other services and organisations such as Norwich County Council, voluntary sector groups, and Inclusion Health teams The clinical improvement measures undertaken in 2023/24 included: • The further development and delivery of monthly multidisciplinary clinical meetings to incorporate prescribing audits, death reviews, complex patient case reviews, updated policies, learning from significant events, and patient feedback • Clinical meeting educational sessions delivery from external speakers – planning included discussions on prescribing in mental health, alcohol pathway support, prescribing in liver disease and palliative care for complex patients, and safeguarding case discussions • VAS team contributions to ICS educational events and clinical pathway reviews
In December 2023, the VAS team won an award at the General Practice Awards in the ‘Clinical Improvement: Public Health and Prevention’ category. The service, on average, had 88 patients on their register each month over the period of 11th December 2023 to 31 st March 2024. In addition to the patients registered at the service, the team
North Norfolk Primary Care - Quality Account 2023/24
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