supported Inclusion Health Practices in Norwich with patient care and advice. This equated to a further 7 patients for the Vulnerable Adult Service Team. ii. The Asylum Seeker Service The Asylum Seeker Service team works closely with Norfolk County Council to support asylum seekers to access healthcare services in the Norwich asylum dispersal area of the Norfolk and Waveney region. The asylum seeker team supports and delivers new arrival health checks / screening services, GP practice registration, specialist support to those with complex needs, and reducing unnecessary attendances by ambulance to ED departments, for examples. The service aims are: • To provide an integrated approach with healthcare and social care professionals to work together to improve access and overcome obstacles • To support access and promoting the use translation services to provide support to service users to receive quality health and social care • Provide specialist knowledge and skills to support asylum seekers and refugees while living in the Norwich area, with the aim to encourage independence and improving outcomes • To reduce health and social care inequalities through a single-point delivery model offering specialist expertise in the field to promote good practice • Improve cultural competence of multi-sector organisations across Norfolk The NNPC Asylum Seeker team are embedded in the wider ‘People from Abroad’ Team (PFAT) which covers the Norfolk and Waveney region. The PFAT has a broad range of skills and expertise to support the Asylum Seeker team to deliver safe, effective healthcare to the migrant community. The team had a caseload of a total of 317 adult asylum seekers from 11 th December to 31 st March 2024, this breaks down to 231 patients in contingency hotels and 86 patients in dispersal accommodation. In addition to the patients seen in service, the team supported Inclusion Health Practices in Norwich with patient care and advice for an additional 26 patients. 2.2 Elective Recovery & Innovation Community Gynae Service NNPC supported James Paget University Hospital NHS Foundation Trust (JPUH) in outpatient waiting list validation from February 2023 to May 2023 for gynaecology and uro-gynaecology specialities. This was to identify those patients who had been referred to the gynaecology speciality at the JPUH by their GP for a gynaecological or uro-gynaecological problem, and had waited 12+ weeks for their appointment, with no planned appointment having been made. The patients were contacted to complete a questionnaire to confirm the status of their problem, and either remove them from the waiting list in the case if the referring problem had been resolved, or directed to the most appropriate next step to address their presenting complaint. This service resulted in the validation of 1,412 patients, who went on to receive the most appropriate care for their healthcare
North Norfolk Primary Care - Quality Account 2023/24
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