iii. West Norfolk The West Norfolk area ARI service was delivered from 4 th December 2023 to 31 st March 2024 from with the based at the Queen Elizabeth Hospital NHS Foundation Trust (QEH) and delivered 3,128 appointments, with the outcomes of:
Count of Clinical Intervention
Outcome
Discharged from service - treatment given. No further action required Discharged from service - no treatment – Advice only
2,106
520 185
Did Not Attend
Follow up with own GP
96
Cancelled by Practice, Patient, or Service Referred to specialist service (Virtual Ward) Referred to ED - urgent assessment requested
148
27
46
Grand Total
3,128
The West Norfolk ARI Service continues to be operationally delivered into April 2024, which will further support practices to care for those patients with respiratory symptoms in a timely manner. The NNPC delivered ARI Services proved to be highly regarded by the System in giving support during the Winter months and had multiple positive feedback communicated from Practices and patients which supported the management of a total of 9,867 patients over the Winter months. GP at the Front Door (GPFD) Service The purpose of the GPFD Service is to offer suitable patients access to a GP appointment instead of being seen and treated in the Emergency Department (ED). The service delivers care much like a ‘satellite GP hub’, with the provision of access to a Primary Care clinician who has full access to the medical records of all the patients who are streamed to the service. This promotes safe, effective primary care modelled healthcare to patients and supports a general practice service on behalf of the patients registered practice. The GPFD service operates from 09:00 hours until 21:00 hours, 7 days a week, it aims to support patient flow away from ED and to provide the patients with a more appropriate avenue for their healthcare needs to be addressed. However, it is not a patient-initiated referral service, but may be accessed via clinician streaming on a walk-in attendance to the ED front door. The clinician who sees the patient has full access to the clinical record, and functions as a ‘satellite’ GP hub, working on behalf of the patients registered Practice.
North Norfolk Primary Care - Quality Account 2023/24
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