Norwich Walk In Centre (WIC) Service
In conjunction with the previously mentioned Norwich based services, NNPC took over the delivery of the WIC service delivery on 11 th December 2023 under a ‘care taker’ contract until 31 st March 2025. The WIC service (located on Rouen Road in Norwich city centre) provides valuable same day and urgent access to primary care healthcare provision. The aims of the WIC is to provide support to patients who are unable to access their own registered practice, and to
provide system support for same day emergency pressures. The WIC is a face-to-face service and operates on a 7 days per week basis, from 07:00 hours to 21:00 hours, which includes Bank Holiday periods. The service is staffed by suitably experienced clinicians, which include GP’s, Advanced Nurse Practitioners, Nurse Practitioners, Nurse Prescribers, and Healthcare Assistants. Since 11 th December 2023 to 31 st March 2024, the WIC has seen, assessed, treated, and discharged 23,642 patients. In addition to the walk in ‘see and treat’ service, there is a WIC based phlebotomy service which has seen 2,268 patients come to the service within the same period. 2.4 Research, Education, and Training NNPC has a passionate approach to research, education, and training and is deeply committed to the creation of a positive learning environment for our workforce. Norfolk Research Hub NNPC commenced delivery of the Norfolk Research Hub on 11 th December 2023, which is located at Rouen Road, in Norwich and we are committed to delivering primary care clinical research at scale, benefiting Norfolk patients in a financially sustainable manner that provides an additional income stream to practices. Our team consists of a dedicated GP Research Lead, a Research Nurse, a Project Manager, and an administrator, supported by additional staff as needed. This includes research-experienced nurses, Advanced Nurse Practitioners, a Healthcare Assistant, and administrative support. We operate using a hub-and-spoke model, allowing us to deliver research across Norfolk and Waveney effectively. Our hub practices cover a total of 160,000 patients. This extensive reach is attractive to potential sponsors, significantly enhancing our chances of being selected for clinical studies. Our spoke practices work with us on an ad-hoc basis. When they agree to participate in a specific study, we work with them to present that opportunity to their patients. We can also support practice research activities using Hub resources.
North Norfolk Primary Care - Quality Account 2023/24
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