services, what happens when they finish at GPFD service which might be an onward referral or discharge with no further treatment, and can we find any benefits for the adjacent ED? These studies have a service evaluation format. Our second strand of research was to look for published literature about other GPFD services or very similar programmes, where primary care was offered at other UK ED’s, to see what benefits they might have delivered. And finally, we ran workshops with different groups in our catchment area to prepare some ideas about how to interview patients themselves about their healthcare seeking experience, in a series of public involvement and engagement exercises. • Retaining dermatology patients in primary care through dialogue with secondary care providers: A service evaluation - ScienceDirect Overview: There are long patient waiting lists for specialist care. A dermatology dialogue service between primary and secondary care was developed in eastern England. Primary care referrers uploaded patient images of skin conditions for review by and dialogue with consultant dermatologists in an attempt to retain patients in Primary Care rather than refer them to Secondary Care. This service was delivered by NNPC across the Norfolk and Waveney region, as referred to on page 9 of this Quality Account. National Institute of Clinical Excellence (NICE) Podcast and Newsletter The ‘Nice to see you……to see you NICE’ podcasts continues into its 4 th year, with listeners across the UK, Europe, UAE, America, Canada, and Australia. It is accompanied by a monthly newsletter which details those updated, new, or reviewed NICE guidelines which are pertinent to Primary Care. The podcast and newsletter is distributed on a monthly basis to our clinical workforce to enable ease of access to the important changes in clinical practice which supports high quality, safe care to our patients. Part 3: Clinical Quality and Safety Assurances Our quality priorities are to ensure that services are consistently delivered safely, to a high quality, and meet the needs of our communities. NNPC reviews the clinical risks of all the services it delivers at inception, and this is additionally reviewed on a monthly basis by the Quality & Safety Committee. Significant events and clinical incidents are dealt with as learning events and, where required, changes to services are made when this benefits the patient. We recognise the value of a robust system of governance to ensure that its operational and strategic aims are compliant with regulatory and legal obligations. NNPC has an established governance framework which outlines the processes to ensure that all aspects of the business is safe, high quality, and compliant. NNPC’s clinical services activities are conducted in the interests of shareholders, employees, local communities and stakeholders. Our commitment, both in principle and practice, is for maximum transparency which is consistent with good governance and commercial confidentiality.
North Norfolk Primary Care - Quality Account 2023/24
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