Part 1: Introduction – Quality Account April 2023 to March 2024 It is with great pleasure that we introduce you to our Quality Account for the 2023-24 period. This covers from 1 st April 2023 up to 31 st March 2024. As you read this Quality Account, it demonstrates that we have made significant progress within the Norfolk and Waveney Healthcare System to support improvement in the delivery of clinical services in Primary Care, with the ethos that the patient is central to what we do. The patient experience of healthcare is wholly our motivator for the work we carry out. This quality account will share our achievements over the past year, as well as our goals moving into the 2024-25 period. We have continued to work together with our North Norfolk Practice Care Network (PCN) teams and extended to other PCN’s in the Norfolk and Waveney region to develop a clear strategy to support sustainability for general practice, and have strived to represent Primary Care in an ever demanding healthcare system both locally and nationally. This Quality Account is testament to the dedication, drive, innovation, and outstanding commitment of the team of staff at North Norfolk Primary Care who plan and then deliver the clinical services from inception to reality. 1.1 Who we are North Norfolk Primary Care Ltd is a provider of Primary Care services and was established in 2017 with a vision to support local Primary Care. The organisation is wholly owned by the 19 GP Practices in North Norfolk, and has a Board which is representative of the shareholder membership. Our shareholder practices are:
North Norfolk Primary Care - Quality Account 2023/24
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