Across all of our services, in the 23/24 period we have received 5,743 responses to the patient feedbacks surveys and 57 compliments via other methods.
Some examples which are:
Service
Total Number of Responses
Excellent Rating
Good Rating
Fair Rating
Poor Rating
Very Poor Rating
1,024
ARI hubs - All Community Dermatology Face-To-Face Service Community Gynaecology Service GP at the Front Door -JPUH GP at the Front Door - QEH GP at the Front Door – NNUH (service commenced 07.2023) Lower Gastrointestinal Support Service *
87% 95%
6% 5%
2% 0%
3% 0%
2% 0%
64
27
89%
7%
4%
0%
0%
1,696
84%
9%
3%
1%
3%
1, 151
78%
12%
4%
3%
3%
1,509
74%
14%
5%
3%
4%
83
81%
13%
2%
0%
0%
152
Rapid Diagnostic Service**
92%
6%
1%
0.5%
0%
*2% ‘Don’t know’ responses **0.5% No response to rating
Whilst we celebrate the overall very positive outcome of our patient feedback, we do actively reflect and respond to the not so positive aspects of patient feedback. All patients and service users who respond to the surveys have the opportunity to give some comments on how the service can be improved, or to give a general comment about how they found the service.
North Norfolk Primary Care - Quality Account 2023/24
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