1.3 Forward from NNPC Chair & CEO NNPC has now been in existence and operational for 7 years. Over the span of time, we have developed from a small organisation supporting local practices into a provider that is now working across Norfolk in General Practice, in all three Acute hospitals, and is working within Place footprints in Norfolk and Waveney for both Elective and Urgent Care. During this time, we have built a wealth of knowledge and networks across the Norfolk and Waveney area with the ICB and other service providers. We have experience of delivering services at scale across Norfolk and Waveney and have developed the relevant expertise, infrastructure and capabilities to support general practice, PCN’s, hospital Trusts, the ICB, and other service providers. We have delivered vital services to our practices and acute Trusts to enhance the delivery of Primary Care services to the heart of communities, and to support general practice in meeting the ever- increasing demands in the healthcare system. We continue to remain true to our organisational values in the delivery of high-quality patient centred care, working with our shareholder practices, and stakeholders to ensure the continuation of our pursuit of working with Practices to enable more of a voice in how healthcare is delivered in the Norfolk and Waveney ICS. We are hugely proud of and grateful to our workforce who demonstrate dedication, commitment, and vision to continuously work together towards our common goals of delivering excellent care, compassion and quality in our clinical service delivery. This is the organisation’s fourth quality account, and is an opportunity for us to be able to share the details about the high-quality service delivery we strive for and deliver on a daily basis. Alongside demonstrating evidence of our achievements, it highlights our priorities and commitment to work on quality improvement over the past year. It represents the stringent governance processes which we have in place to provide continuous improvement and evidence-based care. We aim to provide quality assurances to our patients, staff, Board, and stakeholders via this Quality Account, and to use this as a platform to demonstrate plans for continuous care quality improvements as we head into the 2024/25 period. This quality account has been prepared by the Director of Clinical Services & Quality, and has been
endorsed by the Board. Dr Peter Lawson, Chair James Leeming, Chief Executive Officer
North Norfolk Primary Care - Quality Account 2023/24
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