Enhanced Access (EA) Service The Enhanced Access Service was a development from the Improved Access and Extended Access Service in October 2022. NNPC continued to fully deliver EA services to 3 of our 4 North Norfolk PCN’s, within a total of 10 hub sites from April 2023. In November 2023, we also commenced delivery of the EA service in 1 hub site in the Breckland PCN. It is anticipated that Norfolk Primary Care (NPC) will further deliver EA services to other PCN’s from April 2024. We worked with the practices to develop a shared vision of service delivery which met the requirements of the patients in the community. This has meant that the service design is bespoke to the PCN’s and has been developed with them to ensure that a multidisciplinary approach to the clinics is met. The EA service provides patients with access to general practice from 18:30 hours until 20:30 hours Monday to Friday, and 09:00 hours on a Saturday delivering face-to-face appointments, and remote appointment where required. The clinics offer a wide range of appointments, for example, general consultations, long term condition management, same day / acute problems, and health checks. In the 2022/23 period, we have offered a total of 24,023 appointments. Health & Safety (H&S) / Infection Prevention & Control (IPAC) Support Service Since February 2020, NNPC has employed a H&S manager whose role has developed to provide a much-valued support service to the practices. In 2022/23, the H&S Manager undertook further education in IPAC to widen the scope of support being offered to the practices. This service has been delivered to North Norfolk practices, and beyond. The areas of work which the H&S manager undertake are: • Audit with action plan – RAG priority rating covering the following areas: Management of H&S Staff consultation, information and training Risk Assessments likely to be required in General Practice First Aid Accident reporting and investigation Visitors, locums and contractors Building maintenance The workplace DSE Work Equipment First aid Safety and Emergency management Personal Safety/Violence and Aggression COSHH/Clinical Waste Electrical Safety Gas Safety External pedestrians & car parking Welfare Storage/Manual handling
• Follow up visits for re-auditing or further advice or support • Infection Prevention and Control Advice • Quality assurance audits to all hubs where NNPC services are delivered
North Norfolk Primary Care - Quality Account 2023/24
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