DecemberNewsletter

NEWS IN GENERAL DECEMBER 2018 EMPLOYEE MAGAZINE

A WORD FROM OUR CEO Kenneth Cochran, DSc, RN, FACHE President & CEO

It is hard to believe that we are in our last month of 2018. What an incredible year we have had! Thanks to all of you, we were able to celebrate many successes and experience exponential growth. I am looking forward to what 2019 brings.

With the onset of a new calendar year, many of us plan to make positive changes in several aspects of our lives. For those of you who plan to get healthier, I encourage you to mark your calendars for our annual OGHS Live4Life health fair scheduled for Saturday, January 12, at South Campus from 8am – 11am. This year, we have decided to move up the date of the annual health fair to help all of you and our community when everyone is usually focused on making healthy changes in their lives – the first of the year. The health fair offers many opportunities for education and screenings, not only from us but also our partners in the community. To learn more about other exciting things happening here at OGHS, plan to attend one of the upcoming employee forums starting on January 14. In an effort to accommodate everyone, several sessions have been scheduled. Finally, I would like to wish all of you a Merry Christmas! Thank you for your commitment and quality service that you provide daily to our patients, guests and fellow employees. May God bless you and enable us to continue to have the support of one another during the New Year!

NEWSLETTER SURVEY

Below is the link to this month’s survey. All employees who fill it out correctly will be entered into a drawing to win money in the OGHS online store.

https://goo.gl/forms/qNFyjhMEtJ8xhu7f2

On December 14, 2018, a lucky winner will be chosen. Be sure to fill out the survey each month to get more chances to win. The next drawing will be in March.

TABLE OF CONTENTS

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PHYSICIAN SPOTLIGHT Dr. John Anderson Board Certified Radiation Oncologist DECEMBER 2018

Where are you originally from? I’m originally from Baton Rouge.

Why did you choose OGHS? After spending almost 10 years in Texas during medical school and residency, we decided to move back to Louisiana. I joined an Acadiana-based practice, Oncologics, and moved to Lafayette. Through good fortune, our practice worked out an agreement to provide radiation oncology services for OGHS. What is your favorite thing about working at OGHS? I appreciate the vision of the health system and the enthusiasm of the community for establishing a quality cancer center in Opelousas. What do you enjoy most about being a physician? I love being able to take very specific knowledge and talents and put them to use. Specifically, as a radiation oncologist, I love that I can manage to fuse a knowledge of physics and cancer medicine and employ it in such a way that I can ease suffering from cancer and even cure it. It’s an honor and a blessing that I can do this as a career. What would you like everyone to know about you? I didn’t initially intend on becoming a doctor- I thought I was going to become a physicist instead. When my mother was diagnosed with breast cancer and needed me to move closer to home, I realized that I wanted a career with a more immediate impact on people, so I switched to medicine. When I got to medical school, I realized that I missed physics. I ended up in radiation oncology because it was one of the few clinical specialties that drew heavily on physics and mathematics. I’m lucky that there was some way to combine my interests. What do you like to do in your free time? My wife and I have five children, ages 10 months to 15 years, so there’s not too much free time. When I can find it, I like to read- I’ve recently started up a systematic reading of the Great Books of the Western World, which I probably won’t ever complete. I’m only working through Homer’s Iliad, so I have several thousand years of books to get through. I also lift weights to stay active.

BUSINESS AFTER HOURS: DR. CONSTANCE COLE

Opelousas General Health System welcomed Dr. Constance Cole, Hematologist/Oncologist, to our medical staff on November 28th with a Business After Hours reception and ribbon cutting co-hosted by St. Landry Chamber of Commerce.

BUSINESS AFTER HOURS: RETAIL PHARMACY

Opelousas General Health System celebrated the opening of our new Retail Pharmacy and Meds to Beds Pharmacy November 8th with an Open House and Ribbon Cutting co-hosted by the St. Landry Chamber of Commerce.

The following employees and physicians were recognized by the patients in the month of November 2018 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

Angela Goins Sleep Lab Amanda Grimmett Medical Home

Anna Acclis Centralized Scheduling Joni Acclis 5N Anthony Beaugh CT Scan Kenneth Bergeron Anesthesia Deana Canal ER South Monika Carrier EVS Sheila Courville Medical Imaging Marian Darby EVS Mary Davis Psych PT Monitoring Paula Dornier Labor & Delivery Francis Fontenot CT Scan

Clarissa Jackson 4N Maci Johnson ER

Shinita Johnson ER(x2) Falon Lee Nursery Nicole Leger ER/South Kristie Manuel 4N Amanda Mayeaux Medical Home Ebony Poole EVS Amber Richard Medical Imaging Lavonda Robertson EVS Kolleen Snyder ER

Robert Fontenot ER Bianca Francis ER Tracy Garcia 4N

Amy Stanford SDS Elizabeth Thibodeaux SDS

PHYSICIANS

Dr. Eric Amy Dr. Damian Badeaux Dr. Brad Boudreaux Dr. Chester Dellinger Dr. Dan Hebert Dr. Thomas Jarnagin

Dr. Kevin Karam Dr. Leah Olivier Dr. Kenneth Parks Dr. Gary Porubsky Dr. Joseph Ryan

CONGRATULATIONS TO DR. ELIZABETH COLLINS AND DR. JASON HATFIELD!

Congratulations to Dr. Elizabeth Collins and Dr. Jason Hatfield! They were both recently recognized at the Wellcare Provider Summit in Baton Rouge. They both received the Patient Satisfaction award for scoring 100% on the CAHPS surveys. They were among only a handful of physicians representing the southern region of Louisiana who received this award. Pictured with Dr. Collins is Kimberly Richard, Physician Practices Administrator and Donna Veillon, Collins Clinic Practice Supervisor. Pictured with Dr. Hatfield is Kimberly Richard, Physician Practices Administrator.

EMPLOYEE SPOTLIGHT TYWONE LAZARD

Tywone Lazard is being ACKNOWLEDGED as the spotlight employee for December 2018. We would like to INTRODUCE Tywone, who has been a member of our OGHS family for the DURATION of five years. He works in the Food and Nutritional Services Department as a Food Service Host.

Tywone’s EXPLANATION of his various duties:

Tywone is responsible for interviewing patient’s and families to screen the patients for nutritional problems/concerns and provide information to the Dietitian. He also keeps the patient cardex and all other communication devices updated, records diet changes, answers the telephone and relays the information to the appropriate personnel. Tywone also prepares menus for distribution and tally. He also collects, corrects and updates the patient’s menus according to the Physician’s order and the patient’s nutritional requirements. Tywone is responsible for ordering nourishments as needed and performing calculations needed for the nutritional care process such as calorie counts, meal patterns and meal census. He also performs certain quality improvement tasks and he keeps the after hours Nursing Department refrigerator stocked.

What Tywone likes most about working at OGHS is:

Tywone enjoys taking care of the patients’ nutritional needs during their stay here at OGHS. He also likes interacting with the patients and their families and being an active team member with other disciplines.

What Tywone would like everyone to know about him:

Tywone is a graduate of Northwestern State University, an outdoorsman and a big sports fan! He is most THANKFUL for his family and friends. Tywone is also very grateful for the opportunity to work for this awesome hospital and among the great people that make this hospital everything that it is.

Designed to prepare students in grades 6-8 to be safe when they’re home alone, watching younger siblings, or babysitting. The Instructor-led class is filled with fun games and role-playing exercises. Students even get to use manikins to practice rescue skills like choking rescue and CPR!

December 27-28, 2018 8:00 am - 3:30 pm

Opelousas General Health System - Main Campus North Complex Training Room (located on second floor) 539 East Prudhomme Street Opelousas, LA 70570

REGISTRATION INFORMATION

Class fee is $40. Students should bring a sack lunch. Pre-registration is required by December 6, 2018. To register, call 337.594.3801 or register in-person at the Education Department. Register early as classes fill quickly!

CALL

337.594.3801

Holiday Appreciation Lunch HOT DOGS, CHIPS, COOKIE AND A DRINK

ALL CURRENT SPICE MEMBERS WHO RECRUIT NEW SPICE MEMBERS WILL GET A SECOND CHANCE TO WIN A DOOR PRIZE! December 12 11:00am-1:00pm Main Campus Auditorium December 13 11:00am-1:00pm South Campus MOB Drop off your Christmas Shoe Box, have a hot dog and recruit a new spice member for double the chance to win a prize! ALL SPICE MEMBERS ARE INVITED TO ATTEND THE HOLIDAY APPRECIATION LUNCH!!

QUESTIONS? CALL 678-4266 or EMAIL TRACEYANTEE@OPELOUSASGENERAL.COM

CONGRATULATIONS TO SUNRISE AWARD RECIPIENT!

We would like to congratulate Kristy Taylor, Cosmetologist, on receiving the American Cancer Society’s Look Good Feel Better Sunrise Award for Outstanding Service! She was awarded by Michele Bryant, ACS Health Systems Manager, on November 8, 2018 at Centre de la Vie. Kristy has been a volunteer at OGHS’ Cancer Center for the Look Good Feel Better program for the past seven years. Pictured from left: Michele Bryant, ACS Health Systems Manager, Kristy Taylor and Renee Fontenot, RTT, Director of Centre de la Vie.

CONGRATULATIONS TO AMY BORDELON!

Congratulations to Amy Bordelon, Staff RN in the Emergency Department for her outstanding performance in ensuring safe patient care. Recently, Amy had a “good catch” when she identified a situation and took immediate action. This example of ‘speaking up’ for patient safety is what makes Amy a true patient advocate. Karen Gremillion, Clinical Risk Manager, is shown presenting Amy with a small gift.

Pictured is Amy Bordelon and Karen Gremillion, Clinical Risk Manager.

Team Extreme hosted a Thanksgiving Basket drive to involve all employees of our OGHS family in the spirit of giving. Departments were paired with each other in team building efforts and collected food or gift cards to be a blessing to a fellow co-worker of their choice. Thanks to all of the departments that participated. TEAM EXTREME THANKSGIVING BASKET DRIVE

FIRE EXTINGUISHER TRAINING Steve Bordelon, Director of Maintenance and John Armand, EOC Life Safety Manager conducted fire extinguisher training on November 28th. Employees present received hands-on training about the proper way to extinguish fires.

OPELOUSAS GENERAL FIRST TO IMPLANT NEW PACEMAKER

Cardiovascular Institute of the South is the first to use the world’s smallest pacemaker at Opelousas General Health System. Manufactured by Medtronic, the Micra pacemaker is 93% smaller than conventional pacemakers. “Who would have thought that we could hold a computer in our hands, let alone a pacemaker,” said Dr. Siby Ayalloore. “Leadless pac- ing was a dream in the past, but it is here now—and it will be the future.”

MATERIALS MANAGEMENT CELEBRATES NATIONAL HEALTH CARE SUPPLY CHAIN WEEK

The Materials Management Department celebrated National Health Care Supply Chain Week, October 7-13. The theme was Health Care Supply Chain-Innovation through Collaboration. The week was dedicated to celebrating the outstanding roles that the staff contribute to reducing costs, improving efficiencies, and improving quality of care. During this time, they recognized the integral roles that supply chain professionals provide in the delivery of high quality care throughout the health care field.

PELICAN AWARDS

During the annual Louisiana Hospital Association (LHA) Pelican Awards Ceremony in Baton Rouge on November 9, Opelousas General Health System was presented with a Pelican Award for best “Logo” in the Special Purpose Materials category for our Centre de la Vie logo, and a Pelican Award for “Best of Show” in Graphic Design. Pictured from left: Deanna LeJeune, Community Relations Coordinator; Shelly Fontenot, Physician Liaison; Tracey Antee, Foundation Director; Emily Noel, Digital Medial & Advertising Coordinator and Andrew Brickley, VP of Business Development. Not pictured: Amanda Fontenot, VP of Marketing & Physician Services and Kenneth Cochran, President & CEO.

CALENDAR OF EVENTS

DECEMBER 4, 6, 11 & 13– FREEDOM FROM SMOKING CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1517 DECEMBER 6, 13 & 20 – PRE-NATAL CLASS SERIES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=386 DECEMBER 6, 13, 14 & 20 - CPR CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1561 DECEMBER 6 & 7 – EMPLOYEE CHRISTMAS LUNCHEON HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1557 DECEMBER 6 & 13 – NRP CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1559 DECEMBER 12 – PHOTOS WITH SANTA HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1578 DECEMBER 12 & 13 – SPICE HOLIDAY APPRECIATION LUNCH HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1582 DECEMBER 15 – SHOTS FOR TOTS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=401 DECEMBER 17 & 18 - MASQUERADE JEWELRY & ACCESSORIES SALE HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1542 DECEMBER 19 – SERVICE RECOVERY TRAINING HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1577 DECEMBER 27 & 28 – SAFESITTER CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1575 JANUARY 12 – LIVE 4 LIFE COMMUNITY HEALTH FAIR HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1581 JANUARY 14, 15, 16, 17 & 21 - EMPLOYEE FORUMS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1566 JANUARY 31 – HALL OF FAME HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1584

CONGRATULATIONS TO OUR RECENT RETIREES!

We would like to congratulate the following employees on their recent retirement:

Donna Dean, RN, worked in Same Day Surgey. Donna is retiring with 16 years of service. Pictured with Donna is the Same Day Surgery Staff.

Anna Miller, RN, worked at Centre de la Vie. Anna is retiring with 29 years of service.

Diane Lanclos, Nursing Administration/Nursing Supervisor. Diane is retiring with 30 years of service.

OPELOUSAS GENERAL HEALTH SYSTEM SELECTS HALL OF FAME INDUCTEES Gina Bradley Tuttle, Chairman of the Board of Trustees, has announced that five individuals have been selected to be inducted into the Opelousas General Health System Hall of Fame. The legacy of these individuals exemplify service and dedication and will be recognized and honored during our second annual Hall of Fame Gala sched- uled for Thursday, January 31, 2019 at 6:00 p.m. at the Opelousas Civic Center in Opelousas, LA. CONGRATULATIONS TO EACH OF YOU. WE WISH YOU ALL WELL ON YOUR FUTURE ENDEAVORS.

The following posthumous individuals have been selected as inductees: Mr. Sidney Sandoz, Chairman of the Board of Trustees Ms. Stella Thomas, OGHS Board Member Dr. George Prather, Pediatrician Dr. A.C. Terrance, Family Practitioner Mr. John Clary, Sr., Director of Laboratory Services

The inductees were selected by a special committee of the Board of Trustees from nominations received from employees, physicians, and the community.

For more information, or to purchase tickets to the Hall of Fame Gala, simply visit www.opelousasgeneral.com.

CONGRATULATIONS TO OUR RECENT RETIREES! CONGRATULATIONS TO AMANDA FONTENOT

Congratulations to Amanda Fontenot, VP of Marketing and Physician Services! She was recently presented with a token of appreciation from Sharane Gott, CEO of Acadiana Better Business Bureau for her tenure as chairman of the board during the annual BBB Awards Program at River Oaks Event Center.

CONGRATULATIONS TO OUR RECENT RETIREES! WE WOULD LIKE TO THANK THE FOLLOWING PHYSICIANS FOR REPRESENTING OGHS IN THE COMMUNITY: Dr. Pierce Park for speaking at Krotz Springs Senior Event on November 6th. Dr. Joseph Bozzelle for speaking at Young at Heart on November 7th. Dr. Jason Trahan for speaking at Life’s Champions on November 7th Dr. Ty Hargroder for speaking at the Chamber Lunch & Learn on November 13th and Seniors Helping Seniors on November 14th. Dr. Constance Cole, Dr. John Anderson and Dr. Gerard Ballanco for speaking at the Employer Breakfast on November 14th.

JOURNEY TO EXCELLENCE OR

All employees at OGHS are enrolled for Mandatory In-service training on the Relias Learning Management System. This program is to be completed by December 31, 2018.

PEOPLE

Congratulations to Melissa Dumas. She was recognized as the Respiratory Therapist of the Year 2018 during the Louisiana Society for Respiratory Care in October.

Patient comments: “I love the staff. Housekeeping kept my room very clean and the CNA kept me clean and smelling good. I love each one of ya’ll.” “The food was always good. The person that delivered it was always smiling and helped to put the tray in position for me to eat.”

SERVICE

“5th-floor nurses rock!”

“Nurses took time to check the vitals & my 2-year-olds “puppy” to make him comfortable with the process.”

“Received the best of care. Staff was excellent. Food was great. Could not have asked for better treatment. Would recommend to anyone.”

Departments Above or at Target Outpatient Services

PATIENT COMMENTS

Departments Above or at Target ED, Inpatient, Ambulatory Surgery

ANIZATIONAL PILLAR UPDATE

The October survey returns revealed that we are meeting 6 out of the 9 domains at the 85th percentile. OGHS Standards of Behavior focus remains in place, as well as utilization of tools such as bedside shift report and rounding. Hospital Acquired Infections (HAI) (July 1, 2018 - October 31, 2018) CAUTI 3 CLABSI 0 Abd Hysterectomy SSI 2 Colon Surgical Site SSI 1 C-Diff 0 MRSA 0

QUALITY

FUNDING OUR FUTURE

We finished the month of October with a profit. Below are some comparisons in volume from October 2017 to October 2018:

2017 699

2018

Surgery Visits

594

Deliveries

77

76

Cath Lab Cases

163 4517

195

ER Visits

4867

The Infusion Clinic at Centre de la Vie had 431 visits in the month of October, which is record breaking. The new in-house EEG system has arrived. Installation is in process. The old system will be picked up on trade. Dr. Amer Raza, Pulmonary/Critical Care physician will begin working at OGHS on January 1, 2019. His office will be located in Dr. Thibodeaux’s current office. Currently, we are recruiting for Nurse Practitioners for two health clinics that will be opening in Opelousas and Eunice. These clinics are projected to open in the first quarter of 2019.

GROWTH

SWIPESENSE

FACILITY COMPLIANCE

Ambulatory Services

1 2 3 4 5

5 N Med/Surg

54%

Laboratory

Physical Therapy

Cardiovascular Short Stay

92,104 opportunities

-3% From Previous Period

SWIPESENSE TOP PERFORMERS!!!

Jessica Fontenot Kimberly Kaiser Vickie Couvillion Chernell Curtis Candice Gigl

5 N Med/Surg

97% 90% 90% 90% 89% 89% 89% 88%

Ambulatory Services

Pediatrics

Labor And Delivery

Critical Care Services 89%

Laura Richard Kayla Boyde Shayna Sam

Labor And Delivery

Jessica Fontneot

5 N Med/Surg 5 N Med/Surg

Monique Fontenot Rochelle Disotell

Ambulatory Services

L≠≠≠abor And Delivery 88%

BLUE CARD QUESTIONS FROM OCTOBER BLUE CARD QUESTIONS FROM OCTOBER

EMPLOYEE FORUMS

ANDREW BRICKLEY, VP, BUSINESS DEVELOPMENT

Will OGH pay for patients meds if they cannot afford them in Meds to Beds program? We are in the process of developing criteria that identifies patients who will need financial assistance to pay for their medication. We will leverage savings created by our 340B program to eventually provide this service for individuals who qualify. Does Meds to Bed include employee families? Does it matter if you have the hospital insurance? When our Meds to Beds program launches, it will not be exclusive to having OGHS insurance. When launching our Outpatient Pharmacy, we limited eligible participants to those who have OGHS insurance and their dependents. We are in the process of acquiring our Medicare, Medicaid, and third party insurance contracts for our pharmacy, which will open both the Meds to Beds program and the Outpatient Pharmacy to most individuals choosing to use our program regardless of insurance type. How do meds get paid for in Meds to Beds program? Medications will be covered by a patient’s outpatient medication coverage according to their insurance plan. My swipesense badge has not worked for a month. Multiple people have been notified. Still no response. What is my next step? The Infection Prevention Dept should be contacted for any SwipeSense issues. In this case, the badge will need to be assessed and likely replaced (Ext 5169 or email elizabethhenry@ opelousasgeneral.com). Why do we “hustle” to be ready for Joint Commission survey? As an institution should we not be ready each and every day? Absolutely correct! We should remain ready and continued readiness involves ALL of our OGHS Family. We all, at every level, must stay actively engaged in ongoing initiatives to drive improvement, like hand hygiene, rounding, tracers, drills, reduction of hospital-acquired conditions, reporting of med errors or safety concerns, occurrence reporting, etc. Everyone is encouraged to ask their one up, “What can I do to help.” Moving forward, we will have an established Continued Readiness Committee. If you are interested in being part of the committee, please contact the Quality Dept at ext 4269. Do we have plans to update the telephone system this fiscal year? Replacing the telephone system is very expensive. We will replace the system when it is financially feasible. Why are the meals in the cafeteria so expensive? As everyone is well aware, food costs continue to rise and the hospital is not exempt from those rising costs. We had not had a price increase in the Cafe in over 9 years, therefore, found it necessary to help offset some of those rising costs. There are many options available in the cafeteria for under $5 and always, you continue to receive a 20 - 25% discount on all purchases depending on your payment method. Can we get the cafeteria at the South Campus opened on weekends? We are investigating weekend options for the South Campus. However, we currently do not have the inpatient volume to support a full weekend operation. Will South Campus staff get a gym? We are looking into the possibility of opening a gym, more information to come on this issue. What is the plan for the second floor of the South Tower? Will Peds re-open? The second floor has had recurrent issues and is being evaluated for future use. Peds has relocated to 4 North. Is there a plan to expand South Campus for inpatients? We are advertising for staff to fill vacancies to expand to South Campus. JARED LORMAND, CHIEF TRANSFORMATION OFFICER

EMPLOYEE FORUMS BLUE CARD QUES- EMPLOY- BLUE CARD QUESTIONS FROM OCTOBER CONTINUED

JARED LORMAND, CHIEF TRANSFORMATION OFFICER CONT.

Will we be getting new OR stretchers? There is a need for stretcher replacement in several areas, including surgery. A multi-phase stretcher replacement strategy is in progress, with the first phase going to capital for approval in the very near future. We hope to see the first round of stretchers delivered before the end of the year. Could we get a salad bar at South Campus? We started offering a salad bar at the South Campus on Monday, October 22nd and have met with great success. We gladly accept suggestions to improve the cafe offerings and will do our best to fulfill your requests. Does the hospital consider patient safety and employee safety when the floor nurses are staffed 6 patients to 1 nurse and expect good satisfaction scores? Safety is our number 1 priority. The nurse-patient ratios are monitored closely. Why is favoritism permitted? For example, certain nurses pulled routinely and other nurses are not and not made competent in other care areas should hospital needs arise? When reassigning staff, several factors are considered. The patient population, patient conditions, and staff competency are key factors. For example, the nurse must be competent to provide appropriate care to the patient population, meeting the care needs of the patients. In addition, nursing has policies related to reassignment of nursing staff. This topic should have been covered in the Nursing Forums at the end of November. Going into winter, what is the plan for pediatric patients? Is South Campus an option? The plan at this time is to continue housing Pediatric patients on the 4th floor. When is OGHS accepting Compac RNs? Although legislation has passed for Louisiana to join the Enhanced Nurse Licensure Compact, it has not yet been fully implanted in the state. Many are hopeful it will be implemented as soon as December. Until implementation, Louisiana RNs are not authorized to practice in other states. Nurses licensed in another state must still apply for a Louisiana license. We will move forward as soon as we are authorized to do so by state regulations. What percent of inpatients/outpatients receive surveys? 1st attempt a paper survey is mailed to the home. If no response, then a text message is sent. If no response, an email is sent. Since the hospital lost approximately 30-40 beds, what is the hospital’s plan concerning boarders and no beds? We are looking to open an 8 bed inpatient unit at South Campus this winter. How does the hospital plan to address the safety issue of ER boarding where staff is responsible for Inpatients and ER patients? Boarders will continue to be monitored daily and efforts will continue to reduce boarding as much as possible. Staff are cross-trained to care for patients in the inpatient workflow for boarding patients. Additional staffing will be utilized when appropriate.

KEN COCHRAN, PRESIDENT & CEO

Are we getting a bonus this year? Not at this time, but we are offering PTO to cash payouts. Will we be getting Christmas bonuses? No. Why are some employees reimbursed for travel/mileage to and from Main Campus and South Campus and others are not? We found one employee that was still doing this and have since discontinued.

Main Campus 539 E Prudhomme St Opelousas, LA 70570

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

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