HERE’S TO THE START OF SOMETHING GREAT PARTNERSHIP • SOLUTIONS • VALUE • COLLABORATION
A S P E C I A L N O T E
Dear Macy's Team –
Thank you for choosing APi National Service Group (APi NSG) as your fire and life safety service provider and business partner. We are honored to have the opportunity to work with you. APi NSG combines the personal attention of a small company with the strengths and advantages of a large corporation. Our number one priority is the protection and compliance of your facilities with minimal interruptions to your business. Our family of companies has grown to become one of the largest fire and life safety service providers by delivering exceptional customer service, passing savings on to our customers and capitalizing on our commitment to innovation and technology. We provide inspections and service, along with comprehensive information and data in order to maximize efficiencies, minimize expenses, and help you plan for the future. We look forward to working with you and being the best business partner we can be.
Thank you again for the opportunity to serve you.
Best regards,
Mike Leidholm President & CEO APi National Service Group
C O M P A N Y O V E R V I E W
Just one company provides visibility to all your projects at every facility across the country.
APi National Service Group provides fire and life safety system inspections and service for businesses with a regional or national portfolio of properties. Our branch offices span across the United States and Canada, which means you can rely on our expansive geographic coverage and compliance expertise at every one of your facilities. We believe in developing creative solutions to increase the value we provide to our customers. Rather than simply customizing solutions to meet our customer’s needs, we dig a little deeper and develop an integrated, customer-centric program that yields the best solutions and a successful partnership. The APi leadership approach, solid customer relationships, financial strength, and preparation are the keys to our outstanding success. We continue to invest in technology, add profitable businesses to our family, and invest in the development of our employees. Today, the APi Group family is a multi-billion dollar organization with 15,000+ vibrant employees.
o u r c o r e i d e o l o g y
Core Purpose is our reason for being. Core Values are guiding principles by which we operate.
CORE PURPOSE We build lasting relationships by providing personal attention to our customers so they can focus on their core business.
CORE VALUES CREATIVE SOLUTIONS Developing creative solutions to increase the value we provide our stakeholders DEVELOPMENT Enriching the lives of our employees through development TEAMWORK Building personal relationships to foster collaboration and teamwork
CULTURE Fun, adaptable and energetic culture
O U R F A M I L Y O F C O M P A N I E S
Technicians servicing your facilities are a part of the APi Group family of companies, shown below. As an APi National Service Group customer, you will continue working with these great companies at your local facilities, while benefitting from high-level national account visibility. Work is performed by the APi companies listed below, and all dispatching, reporting, quoting, and billing is managed by APi National Service Group.
your NATIONAL ACCOUNT TEAM We manage all day-to-day communication, dispatching, reporting, quoting, and billing.
boots on the ground Technicians perform inspection and service work at your facilities. These individuals will be from an APi Group company, shown below. To see our entire family of companies including operating divistions, visit: APiGroupinc.com/industries/life-safety
FIRE PROTECTION
USA
O U R C O V E R A G E
Our companies are dynamic, our workers are skillful, and we’re located wherever you need us. For national account oversight, your dedicated National Account Specialist is your go-to resource for high level updates for your fire and life safety program. Our operations team is organized into regions (shown below), allowing our coordinators to have closer oversight and stronger relationships with your local sites as well as our technicians in the field.
PERSONAL DEVELOPMENT
O U R T E A M
We are a fun and energetic group of professionals dedicated to providing creative solutions to the fire and life safety industry.
Sales Manager Sales Representatives Sales Admins Technical Advisor
Marketing Manager Marketing Specialist
Sales
Marketing
Quoting Specialist QA/QC Specialist Application Support Analyst Data Support Specialist Strategic Data Analyst Service Provider Specialist
Implementation Lead National Account Specialists
API NSG TEAM
QUALITY
Implementation
VP of Operations Operations Manager Team Leads Regional Coordinators Operations Admins
Controller Team Lead Accounting Specialists Accounting Admins
Operations
Accounting
COLLABORATION
o v e r A D E C A D E O F P R O G R E S S I O N
2006
2007
2009
APi National Service Group, Inc. is established to serve national account clients.
Relocated from California to Viking/VFP Corporate office in Minnesota with 4 employees.
Relocated with Viking/VFP corporate to a new office location with 6 employees.
2010
2011
2012
With 15 employees, we restructured our team into departments to better serve our customers.
Relocated for the 3rd time to APi Group corporate office in New Brighton, MN.
Restructured our team to create two new departments for a total of five. Received Tony Cherne Award for Learning & Development.
2015
2013
2014
Our self-performance rate increased by 30% from 2010.
Invested in new technology to streamline processes and increase efficiency.
Annual revenue tripled from 2010.
2016
2017
2018
Relocated for the 4th time to new building on APi Group’s headquarter campus. Awarded “101 Best and Brightest Companies to Work For.”
Added national monitoring capabilities. Implemented a new and improved customer portal. Awarded “101 Best and Brightest Companies to Work For” for the 2nd time.
Awarded “101 Best and Brightest Companies to Work For” for the 3rd time. Awarded “Nation’s Best and Brightest in Wellness” Award.
CREATIVE SOLUTIONS
C O N T A C T I N F O R M A T I O N 24-HOUR CUSTOMER SERVICE | INSPECTIONS & SERVICE MAIN POINT OF CONTACT (DAY TO DAY) Regional Coordinators | Email: macys@api-nsg.us | Phone: 888.274.8595 DEDICATED ACCOUNT SPECIALIST Justin Duruji | National Account Specialist | Email: justin.duruji@api-nsg.us ESCALATION POINTS Megan Mullowney | Implementation Lead | Email: megan.mullowney@api-nsg.us Bill Meister | Operations Team Lead, Inspections | Email: bill.meister@api-nsg.us Meghan Conway | Operations Team Lead, Service | Email: meghan.conway@api-nsg.us EMERGENCY SERVICE CALLS Please call 888.274.8595 and our after-hours service will dispatch a technician to assist. Examples of fire safety emergencies:
• A leak from fire sprinkler system • Fire alarm sounding full alarm (very loud beeps and flashing lights around site)
• Physical damage to fire sprinkler piping or fire sprinkler head(s) • Fire pump or air compressor continuously running
THE FOLLOWING IS A LIST OF SERVICES WE PROVIDE FOR YOUR FACILITIES:
• Fire sprinkler systems • Fire pumps • Fire hydrants • Fire alarm systems
• Fire extinguishers • Backflow devices • Emergency lighting • Exit lighting
1200 Old Highway 8 NW | New Brighton, MN 55112 | www.api-nsg.com
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