Operating Focus Staff Development, Accountability & Career Opportunities
At KemperSports, our success begins and ends with people. We believe that exceptional guest experiences come from well-trained, empowered, and engaged team members who take pride in their property and feel supported in their careers. At Royal Oaks, our approach to staff development will prioritize training, accountability, and advancement, creating a workplace culture that mirrors the excellence we expect on the golf course and in the clubhouse. Building a Culture of Excellence Royal Oaks is a premier private club in the Willamette Valley. To differentiate the experience from other clubs, our team must set the standard for professionalism, communication, and service consistency. KemperSports will implement our proprietary TrueService™ and TrueLeadership™ programs to ensure every team member, regardless of role, understands how their contribution impacts the member and guest experience. TrueService™ Training – Each new hire will complete a structured onboarding curriculum focused on hospitality standards, proactive problem-solving, and communication. This training, reinforced by daily pre-shift huddles and monthly refreshers, builds muscle memory around service behaviors that define a guest’s impression of the property. TrueLeadership™ Development – Department heads and high-potential employees will participate in structured leadership training that focuses on coaching, accountability, and financial acumen. This ensures our managers not only run efficient operations but also model the culture we expect throughout the organization. TrueReview™ & TrueInsight™ – Through these proprietary feedback systems, we will measure guest satisfaction, online sentiment, and team engagement, providing clear performance metrics that guide recognition, corrective action, and continuous improvement.
Accountability & Empowerment KemperSports’ management philosophy combines autonomy at the property level with structured accountability and support. At Royal Oaks, every manager will be empowered to make decisions that improve the guest experience while being held accountable through transparent KPIs and regular reporting. Our regional and corporate leaders will maintain active involvement, providing coaching, best-practice sharing, and benchmarking data to ensure continuous operational improvement.
The next page provides additional details into our proprietary training programs.
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KemperSports | Royal Oaks Country Club
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