Scope of Services
KemperSports continually refines its 45-year implementation of “best in class” management practices to not only keep pace with, but anticipate, industry changes. The following sections explain our approach in six major verticals of golf course management along with our focus on our departmental expertise and proprietary programs.
Six Verticals of Operations
OPERATIONS
MAINTENANCE
FOOD & BEVERAGE
Inside and outside services including reservations, merchandise, and logistics
Course conditions and environmental conservation and sensitivity
Restaurant, snack shop, a la carte, outing & events, and on- course services
SALES & MARKETING
HUMAN RESOURCES
ACCOUNTING
Transition, onboarding, benefits, payroll and other services
Bookkeeping, reports, compliance, receivables and audits
Market analysis, social media, targeted campaigns, content creation and revenue mgmt.
Departmental Expertise
KemperSports leverages its scale and departmental expertise to provide each partner with guidance and support in all areas of the operation. Subject matter experts curated decades worth of experience into a comprehensive policies and procures guide which informs and prepares department heads. These experts are available to consult with the onsite team to deliver the best possible results
Proprietary Programs
We have built proprietary programs to navigate some of the many challenges facilities face today. TrueService is our customer service program, focusing on top- quality customer interactions. TrueReview is a program that allows us to obtain feedback and learn how we get better. And TrueDemand is our revenue management tool focused on driving revenue through data analytics.
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KemperSports | Royal Oaks Country Club
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