Timeline & Transition
Timeline of Transition
Starting well before the transition date, our team will be focused on executing a seamless transition. More than 12 people will assist during the transition, which will be led by our Regional Operations Executive. These team members will conduct on-site (when approved) and virtual visits to prepare the staff and operations for the upcoming transition to KemperSports management.
Pre-Transition
Month 1
Month 2
Month 3 & Beyond
ON-SITE VISITS Regional Operations Executive Director of Human Resources VP of Business Development Regional Agronomist VP of Strategic Partnerships VIRTUAL/PHONE CONNECTIONS F&B National Culinary Director Legal Counsel Finance Team Regional Sales& Marketing Dir.
ON-SITE VISITS Weeks 1 & 2: Regional Operations Executive Finance Team/Regional Controller Regional Sales & Marketing Dir. Regional Agronomist Weeks 3 & 4: Regional Operations Executive Food & Beverage National Dir. Regional General Manager Technology Personnel VIRTUAL/PHONE CONNECTIONS Weekly - All Departments Complete staff hiring process & orientation Staffing plan assessment Launch TrueService POS/Booking evaluation & programming Rates/dues structure assessment Initiate accounting/HR/payroll controls Facility assessment & evaluation Setup weekly operations call with VP Setup reoccurring meeting with the Board Budget review/development Technology assessment OPERATIONS
ON-SITE VISITS Weeks 5 & 6: Regional Agronomist Regional Operations Executive Weeks 7 & 8: Regional Sales & Marketing Dir. Food & Beverage National Dir. VIRTUAL/PHONE CONNECTIONS Weekly - All Departments TrueReview implementation Complete Phase 1 TrueService Training Develop SOP’s and roll-out training Invoice review for vendor/partner OPERATIONS
ON-SITE VISITS Monthly & As-Requested: Regional Operations Executive Quarterly & As-Requested: Regional Sales & Marketing Dir. Food & Beverage National Dir. Regional Agronomist VIRTUAL/PHONE CONNECTIONS Bi-Weekly - All Departments
OPERATIONS
Equipment assessment Capital plan development Facility improvement plan
OPERATIONS
Transition notice to staff, golfers, etc. Preferred vendor/partner setup Staff meetings and introductions Transition preparation with accounting
Strategic plan Business plan
SALES & MARKETING Golfer segmentation Website analytics Social media analytics New programming
discounts Review facility maintenance schedule
Initiate staff on-boarding Interview and hire a GM
SALES & MARKETING
Install monthly marketing reports Programming review & action plan Sales & marketing staff training
SALES & MARKETING Golf survey
Social media assessment Brand image review Press release Staff meetings & introductions Asset collection & assessment Competitive market analysis
SALES & MARKETING Marketing plan
review/development Establish brand standards Email marketing analysis & development Center of Excellence orientation Schedule monthly revenue calls Social media plan & roll-out Install 30/60/90 action plan Technology assessment
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KemperSports | Royal Oaks Country Club
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