Appendix
Questions From the Board
How do you define a successful partnership with a course owner? What does your ideal client relationship look like?
At KemperSports, a successful partnership is defined by alignment, trust, and shared accountability. We view our role not simply as an operator, but as a long-term steward of the club’s assets, culture, and reputation. Success occurs when the Board, ownership, and management team are aligned on vision, priorities, and standards, and when decisions are made collaboratively with transparency and mutual respect. For a private club such as Royal Oaks, a successful partnership is one in which the member experience improves consistently, operations are well-structured and predictable, staff feel supported and accountable, and the Board has confidence that the club is being managed thoughtfully and in the long-term best interests of the membership. Our ideal client relationship is collaborative and clearly defined. The Board sets strategic direction and governance standards, while KemperSports is empowered to execute day-to-day operations within that framework. Open communication, clearly established roles, and regular reporting ensure clarity, accountability, and no surprises. In our strongest partnerships, we operate as an extension of the Board and ownership — providing experience, data, and best practices — while respecting the club’s history, traditions, and unique culture. Ultimately, success is reflected in a club that feels well cared for, a Board that feels informed and confident, a staff that feels invested and stable, and members who experience consistent quality year after year.
Describe your process for understanding and preserving the unique culture and identity of our club. How do you avoid a "one-size-fits-all" approach?
Preserving and strengthening a club’s unique identity is a foundational principle of KemperSports. Our focus is on building the Royal Oaks brand, not overlaying a KemperSports identity. Members will not see “KemperSports” branding; instead, all efforts are centered on reinforcing the vision, culture, and traditions of Royal Oaks. We begin by listening — engaging with the Board, leadership, staff, and members to understand what makes the club special and what the membership values most. Our role is to bring experience, structure, and accountability to support that vision, not to impose unnecessary change. Importantly, our corporate support model is intentionally designed to avoid a one-size-fits-all approach. KemperSports maintains one of the lowest club-to-resource ratios in the industry, with regional leaders typically responsible for approximately ten clubs. This ensures our team is highly engaged, communicative, and focused on the specific needs and priorities of Royal Oaks.
31
KemperSports | Royal Oaks Country Club
Made with FlippingBook Annual report maker