understand the needs of our team members and offer more flexibility than anyone I’ve ever known in this type of industry.” This is such a refreshing perspective to hear from a company. So often employees can be left feeling like if they take a moment off for themselves that their job might be in jeopardy. But to know that Ready Refriger- ation wants you to have a solid work-life balance, along with a great remuneration package with RRSP matching and very competitive wages, which is something that really sets them apart from the crowd. Plus, we also found out during our conversation with Brett that the company is getting ready to implement a four-day work week, showing their commitment to offering a better work-life balance for their team members. Energy services is an ever-changing business, and to be able to handle that new landscape you have to be very well informed. Brett talked about all the large and small changes that are happening every day for their business, and how they deal with that. Being a Daikin Comfort Pro Dealer, gives them the ability to use the research and development they accumulate and then offer the newest products and technology such as the Daikin One+ smart thermostat and Daikin One Home mobile app to their customer so their systems run as efficiently as possible with the minimal amount of service and interruption. One of latest advances that Daikin offers is the ability for Ready Refrigeration to monitor their custom- ers heating and cooling systems from their office from a cloud-based system should they choose; allowing their staff to see errors on customers systems before they even know they exist and help diagnose and sometimes fix the problem without having to roll a truck to the customers home! “When you’re a Daikin dealer, you get
the support, you get the products, and things like that. It’s one of the best ones out there. And so, these are all reasons why we kind of stay in line and try to focus mainly on Daikin products for our customers.” Brett also mentioned that during the entire pandemic, that they never had a shortage of equipment. Although sometimes warranty parts were delayed, Daikin, unlike some other manufacturers, always kept them in inven- tory for their customers. Which is another benefit of working with a Daikin Comfort Pro Dealer. It’s really clear when talking to Brett that offering customers consistency and reliability is really important to him. Because the province is growing so much, especially in big urban centres like HRM, he said unfortunately a lot of people are getting inferior products or installations where corners are cut, and he never wants to add to that confusion. That is why they stick mainly with one product line, and keep lines of commu- nication open with their customers, so that none of them are stuck with a system that they don’t understand or worse…doesn’t work properly. In the past few years, there has been an influx of heating and cooling systems that have gone into homes by other companies that are only con- cerned with getting the sale and the install. These systems don’t get maintained like they should or at all for that matter. Maybe it’s an awareness thing, maybe they don’t understand what has to be done or something that was not explained to them in the process. With Ready Refrigera- tion we educate our customers first from start to finish, it is where the Penguin Promise came from. It is a promise that is put into writing about what you can expect from Ready Refrigeration to make sure that customers understand that
they backup what we say. And even if something doesn’t go exactly as planned, they promise to be transparent, explain the reason for something if something is different than originally expected. Whether it’s something that the customer knew about or was maybe unexpected, like a charge that wasn’t covered under warranty. They want to make sure that it’s not just, “Well, too bad. So sad.” Brett goes on to say, “We back everything we do. And make sure that customers realize that we are there for them no matter what. And like I said, sometimes everything doesn’t always go perfect, but we own it. If we made a mistake or something got messed up, then we will fix it and we will make it right.” But it does not stop there, they request feedback on the customer’s experience and follow up to make sure every- thing’s going well. They want to do all these things and make sure customers don’t think we forgot about them after the install, their promise to the customer is more than that. Brett says, “Customers can rely on Ready Refrigeration to tell them everything they need to know and leave them aware of everything they’re paying for,” and we think that is such a refreshing per- spective for business. Brett is really great to talk to, he joked a few times in the interview about rambling on when talking about the industry and the business, but that is the kind of enthusiasm I personally want from someone I am investing my money with. When you are considering a big life invest- ment like heating and cooling systems, it can “When you’re a Daikin dealer, you get the support, you get the products, and things like that. It’s one of the best ones out there. And so, these are all reasons why we kind of stay in line and try to focus mainly on Daikin products for our cus- tomers.”
“Customers can rely on Ready Refrigeration to tell them everything they need to know and leave them aware of everything they’re paying for,”
“We want to do what’s right for the customer. We’re not a fly by night one install, see you later kind of company. We want to do everything we can, in the crazy world that we live in, to make it easy for custom- ers. So, they can be able to trust one person, one company, and be able to just rely on that.”
feel very daunting. You might not know where to start, where to go, and what to expect from the company handling your installation. But that won’t happen with the team at Ready Refriger- ation. In Brett’s own words, “We want to do what’s right for the customer. We’re not a fly by night one install, see you later kind of company. We want to do everything we can, in the crazy world that we live in, to make it easy for custom- ers. So, they can be able to trust one person, one company, and be able to just rely on that.” We can’t think of anything better than that.
“There’s a lot of different attributes that we take into consid- eration when it comes to looking after our staff, whether it be appointments, family life, vacations and things like that, we understand the needs of our team members and offer more flexibility than anyone I’ve ever known in this type of industry.”
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MARCH/APRIL 2022 • SPOTLIGHT ON BUSINESS MAGAZINE
SPOTLIGHT ON BUSINESS MAGAZINE • MARCH/APRIL 2022
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