BoardConverting Serving the North American Corrugated and Folding Carton Industries for 40 years August 12, 2024 VOL. 40, NO. 33
Workplace Violence: Reducing The Risk BY PHILLIP M. PERRY
Welch Packaging Launches Corrugator Startup In Ohio Elkhart, Indiana based Welch Packaging, a family-owned manufacturer of custom corru- gated packaging, announced the launch of a corrugator startup in Wooster, Ohio. The new facility, OHCorr, will expand the company’s sheet feeder system and overall supply chain capabilities. Welch Packaging operates a network of corrugated sheet plants supported by its own sheet feeders. Located between Toledo, Cleveland, Ashtabula, Cincinnati, and Columbus, the company has positioned OHCorr in the strate- gic location of Wooster to produce corrugat- ed sheets for its existing box plants. The new facility is a part of Wooster’s Inno- vation Park, located in a 200,000-square-foot area of the Wooster Brush Company’s North Building. OHCorr is expected to add capacity and capability to the Welch system and re- duce overall freight cost; thus, improving the experience for local Welch customers. “Our goal is to provide our customers with the Ultimate Corrugated Experience, and our new OHCorr corrugator will support our al- ready strong position in the market,” said CEO CONTINUED ON PAGE 3
When a disgruntled employee opened fire at a small Philadelphia-area business earlier this year, the shooter killed two fellow employees and injured three others. The tragic event added more numbers to the na- tionwide toll of gun-related fatalities, highlighting the ongoing reality of workplace violence in America. “Any exposure to the news media today will reveal that incidents of workplace violence occur quite frequently across the country,” said Ed Sherman, an organizational and public safety consultant. “Most busi- ness owners and employees recognize this is a significant issue and it's something that should be addressed.”
WHAT’S INSIDE
The facts are clear: The Bureau of Labor Statistics reports 392 work- place homicides and 37,060 non-fatal workplace injuries resulting from intentional harm in 2020 (the last year for which data are available). And workplace violence is the third leading cause of fatal occupational injuries in the United States, according to a report from the Occupation- al Safety and Health Administration (OSHA). At least one state has taken steps to reduce the danger. “The Cali- fornia legislature recently passed a law requiring employers with more than ten workers to create and disseminate a Workplace Violence Pre- vention Plan,” said Kathleen Bonczyk, founder of the Workplace Vio- lence Prevention Institute. “The standard must include employee train- ing, along with anti-retaliation and grievance procedures. I predict we CONTINUED ON PAGE 22
6 x x 8 x x 12 x x 26 x x 4 Meyers Acquires Assets Of 6 AICC Webinar To Highlight Domino Digital Printing 8 Vanguard Names New National Account Manager 10 SuperCorrExpo To Highlight AI On The Production Floor
Johnson Printing And Packaging
EVERYTHING CORRUGATED UNDER
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Machinery and Handling for the Corrugated Board Industry
Welch Packaging (CONT’D FROM PAGE 1)
AVERAGE CONTAINERBOARD PRICES The average prices reported are tabulated from prices PAID by various sources throughout the United States the week previous to issue. Prices in some areas of the country may be higher or lower than the tabulated average. The prices tabulated here are intended only for purposes of reference. They do not connote any commitment to sell any material at the indicated average. Transactions may be completed at any time at a price agreed upon by seller and purchaser. REGION 42# Kraft liner 26# Semi-Chem. Medium $ 900.00-925. 00 $ 825. 00 -$850.00 U.S. Average CANADIAN LINERBOARD & MEDIUM The average prices reported are tabulated from prices PAID by various sources throughout Canada. Prices may be higher or lower in various areas of the country. The prices tabulated here are intended only for purposes of reference. They do not connote any commitment to sell any material at the indicated average. Transactions may be completed at any time at a price agreed upon by seller and purchaser. Prices are Canadian $ and per metric ton. 42# Kraft Liner 26# Semi-Chem Medium East $970.00 $960.00 West $1,015.00 $995.00 REGION
and President Scott Welch. “Consistent quality, proprietary board grades, and a dedicated supply chain are all elements of this start-up that will allow us to serve our customers better.”
FBA Reports Increase In Q2 Box Shipments
US corrugated box shipments increased on an actual/av- erage-week basis in the 2nd quarter compared to the 1st, based on data from the Fibre Box Association. Shipments were 96.3 billion sq. ft., 3.2 percent more than 1st quarter’s 93.3 billion sq. ft. and up 1.1 percent versus 2nd quarter 2023’s 95.3 billion. On an average-week, with one more shipping day in the second quarter, June average-week shipments increased 1.9 percent year-over-year, May’s to- tal was up 0.7 percent year-over-year, and April’s dropped 4.0 percent year-over-year.
Founded in 1985, Welch Packaging is a multi-genera- tional, family-owned and led business that creates custom corrugated products and packaging solutions for local customers. For more information about Welch Packaging and its latest developments, visit www.welchpkg.com .
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Meyers Acquires Assets Of Johnson Printing And Packaging Corporation Minneapolis, Minnesota based Meyers, a provider of sus- tainable packaging solutions, announced the acquisition of the assets of Johnson Printing and Packaging Corpora- tion (JPP). Meyers said the strategic move underscores its commitment to expanding its footprint in the folding car- tons sector. The acquisition of JPP’s assets will enhance Meyers’ capabilities to serve its clients and those of JPP, by com- bining resources and expertise, the company said. Meyers and JPP share significant overlap in industry verticals. “We are excited to welcome JPP’s clients into our oper- ations,” said Christopher Dillon, Meyers’ CEO. “This acqui- sition, along with our continuous efforts to recruit top talent from across the packaging industry, strengthens our ability to provide superior service to our clients. We are particu- larly proud to continue offering JPP’s client’s access to an independent, family-owned packaging manufacturer that is deeply committed to sustainability.” Under the agreement, Meyers will acquire substantially all of the assets of Johnson Printing and Packaging Cor- poration. Specific financial details of the transaction were not disclosed. Meyers said the integration process will be carried out to ensure uninterrupted service to both Mey- ers’ and JPP’s clients.
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TAPPI Corrugated Packaging Council Election Open Through Friday An election is underway to fill one Member-at-Large posi- tion on the TAPPI Corrugated Packaging Council (CPC), the governing body of TAPPI’s Corrugated Packaging Division that develops strategic plans, press products and events. Voting is open until close of business Friday, August 16. The open position is for a three-year term. Voting re- sults will be announced on August 26, 2024, prior to 2024 TAPPI/AICC SuperCorrExpo event, September 8-12, at the Orange County Convention Center in Orlando, Florida. Current TAPPI Corrugated Division members are asked to vote via the official Survey Monkey ballot for one of the following candidates to serve as Member-at-Large: Mike Kohler has worked for Kohler Coating since
2009 and is currently the Vice President. He specializes in rod-metering systems associated with Kohler's water decks, coaters, and glue units. Kohler has experience on corrugators including the world’s only 13-inch corrugating line in Canton, Ohio used for corrugator trials and testing. Kohler served as a CPC Member-at-Large from 2021-2024. He was active with the Young Professionals (YP) Division since joining TAPPI in 2016 serving in leadership positions including the Division’s Co-Director of Events in 2017-2019 and as the CPC YP Liaison for 2019-2020. Kohler received the TAPPI Young Professional of the Year award in 2018. Danny Lopez , Director, New Machinery Sales, The Haire Group, works closely with his team and collaborates with Haire’s global customers to develop new products. Lopez has worked his entire career in the corrugated packaging industry beginning in 2006 as an application engineer for Alliance Machine Systems International where he de-
signed corrugated plant layouts in North, Central and South America before switch- ing to sales, management, and product support for all Alliance customers in the western U.S. and Canada. Tom Staal is Director of Management Systems for Coastal Containers where he uses his experience as a plant floor super- visor, quality management professional, and management team member to help Coastal transition from a sheet plant start- up to a full-line corrugated plant. A 30-year TAPPI member, he has been a longtime participant of CORBOTEC and FISCOTEC Committees. Staal has previously served as an elected member of the CPC as well as an appointed member until an employ- ment change required that he resign from the post. He has served as working group chair on numerous TAPPI Test Methods and TIPs and on the Standards Advisory Review Group (SARG). Staal was awarded the Division Technical Award in 2019. Tim Wilson is the Southeast Territory, New Machinery Sales Manager for The Haire Group. He began his career in the corrugated Industry in 2015 after 13 years in automotive aftermarket sales. Wilson’s responsibilities include growing new cor- rugated converting equipment sales within integrated and independent box makers, while also fostering long-term business re- lationships. He is active in AICC and TAPPI, serving as a member of the CPC, the Tech- nical Program Committee and as Chair of the Supplier Advisory Committee. Wilson earned an Associate of Science from Ivy Tech Community College focused in busi- ness administration and management. CONTINUED ON PAGE 8
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August 12, 2024
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TAPPI Election (CONT’D FROM PAGE 6)
Box Shipments ( U.S. Corrugated Product Shipments) Industry Shipments In Billions of Square Feet Month June 2024
Joe Wunder, President of A.G. Stacker Inc., has expe- rience in engineering, operations, and sales, within the industrial manufacturing and corrugated converting mar- kets. He holds a BS in Electrical Engineering from the Vir- ginia Military Institute and an MBA from Averett University in Virginia. He began his career as a Nuclear Instrumen- tation and Control Engineer, designing for nuclear power facilities and submarines and aircraft carriers for the De- partment of the Navy. While completing his MBA, Wun- der stepped into the role of Technical Sales Engineer, and later Vice President of Sales, at a regional industrial automation distributor. He joined A.G. Stacker Inc. as a regional sales manager in 2015 and became the director of engineering and manufacturing in 2016 before being named president in 2017. The current CPC includes appointed members from International Paper, The Haire Group, Menasha Packag- ing, WestRock, Packaging Corporation of America, Pratt Industries, Arvco Container, Advance Packaging, SMC Packaging, and Greif. The elected positions include members from BW Papersystems, Kohler Coating, Niag- ara Sheets, and Fosber. The Chairs of the Corrugated Di- vision Technical Committees, the YP Division Liaison to Corrugated, and the Supplier Advisory Committee Chair complete the council. For more information, email slunceford@tappi.org.
Year
Actual
Percent Change Avg Week Percent Change
2024 2023
30.635 33.080
-7.4
7.659 7.518
1.9
Industry Total
Year-to Date
June 2024
Year
Actual
Percent Change Avg Week Percent Change
2024 2023
189.589 189.478
0.1
7.464 7.459
0.1
Industry Total
Containerboard Consumption (Thousands of Tons)
Year
Month
Percent Change Year-to-Date Percent Change
2024 2023
2.5331 2.7016
-6.2
15.5229 15.5207
0.0
Container Board Inventory - Corrugator Plants (Thousands of Tons)
Corrugator Plants Only
Date
Percent Change Weeks of Supply
Percent Change
June May
2.2316 2.3155
-3.6
3.8 3.5
8.5
Shipping Days
Year
Month
Year-to-Date
2024 2023
20 22
127 127
SOURCE: Fibre Box Association
Puhl custom designs systems to meet your needs. • Moving to a new facility? Puhl has experience moving entire plant systems all while minimizing down time in BOTH plants during the transition. • Below roof AND above roof systems custom designed to meet your needs. • New and Remanufactured Equipment (balers, blowers, separators, filters and more). Our Remanufactured equipment includes a warranty and offers significant savings. • NFPA and OSHA compliant systems designed by our NFPA trained engineering team. • Dust Briquetters, Certified Explosion Isolation Valves, Flame Front Diverters and more to control dust and meet NFPA requirements. • PLC Touch Screen Controls with Real Time Pressure Balancing and Real Time Remote Monitoring available on your smart phone or computer.
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SuperCorrExpo Production Forum To Highlight AI In Manufacturing AICC, The Independent Packaging Association, an- nounced a pivotal learning opportunity — “Production Fo- rum: Artificial Intelligence on the Production Floor,” set for September 10-11, during the TAPPI/AICC SuperCorrExpo in Orlando, Florida. The forum will provide a deep dive into the transforma- tive power of Artificial Intelligence (AI) and its burgeoning applications within the paper-based packaging manufac- turing industry. Attendees will be offered a comprehensive understanding of how AI technologies such as machine learning and predictive analytics are revolutionizing key processes, including quality control, predictive mainte- nance, supply chain optimization, and efficiency. Participants will gain insights into AI’s potential to drive innovation, enhance decision-making, and optimize oper- ations. By leveraging AI for real-time monitoring and de- fect detection, manufacturers can maintain high standards in quality control. AI-driven predictive analytics can fore- see equipment failures, reducing downtime and improv- ing predictive maintenance strategies. Enhancements in supply chain processes through AI will lead to greater ef- ficiency and cost reduction, while the application of AI to streamline production processes promises to boost over- all operational performance. Presenters include:
Gokul Gopakumar, Vice President of Technology and Business Development at SUN Automation Group: Gokul will lead sessions drawing from his experience in
industrial automation and electrical engineering. Holding a Master’s de- gree in Electrical Engineering, Gokul has held significant leadership roles at SUN Automation, including Director of Electrical Engineering, and Product Owner for Helios IIoT. His expertise in project management, capital budget-
Gokul Gopakumar
ing, and the Industrial Internet of Things (IIoT) will provide attendees with insights into achieving operational excel- lence and innovative solutions in manufacturing. David Wiens, Founder & CEO of BPS AI Software and Budget Box Company General Manager: David will share his knowledge of AI integration and process optimization.
With a background in Clinical Psy- chology from The University of North Texas and certifications in AI, Prompt Engineering, and White Hat Hacking, David’s sessions will focus on the stra- tegic growth driven by AI and machine learning. His career includes leader- ship roles at Care Hotel Group and
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Travels With Larry: Graphic Packaging International BY LARRY N. MONTAGUE
Our hats go off to several key players of GPI’s leadership team: Mike Doss, President & CEO, Mike Farrell, Executive Vice President-Paper- board Manufacturing, and Elizabeth Spence, Executive Vice President HR. These folks were kind enough to break away from their busy sched- ules and have lunch with our team and get to know each other just a little better. The team from TAPPI included Mary Beth Cornell, Ashley Westbrook, Leeza Klimetz, Lawton Roberts, and yours truly Larry Montague. We met in their brand-new corporate headquarters building, located at 1500 Riveredge Parkway Atlanta, Georgia. Complete with several hud- dle up areas for staff, restaurants and a state-of-the-art workout center. (My team did not want to leave.)
Customer Care Portal
Quality Management
TopGun
ScrapTrakker
Sign & Drive Visual Analytics
Advanced Planning Board
ScoreKeeper
Corrugator Scheduling
Automated Performance Costing
Partner Integrations:
GPI consolidated three locations under one roof. The building was bustling with a large number of employees making things happen for GPI. They love to come to the office! One of coolest areas was the Global Innovation Center. This is the spot that their customers can draft up a package design and have it pro- duced while they watch. During lunch we shared our TAPPI360 presentation with our hosts and asked them questions about what is going on with GPI. They seem to have zoomed in on TAPPI Standards and TIPS, our fo- cus on Students and Young Professionals and all the training programs that TAPPI offers. Mike Farrell commented, “TAPPI Standards and TIPs made my career early on. I was able to create an entire press section because of them.” One of the largest active projects is a new paperboard mill located in Waco, Texas. They broke ground around a year ago and plan to be live in the fourth quarter of 2025. The mill will employ two hundred people CONTINUED ON PAGE 14
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Do More with Less APB is an automated and integrated plant planning system designed to help your schedulers do less manual work. By utilizing scheduling optimization technology, your planning department can focus on exceptions only. Visibility Enables Optimization Our intuitive scheduling solution features seamless, bidirectional data flows with core backend systems. Easy-to-Understand Dashboards Machine capacity charts provide graphical real-time information of the equipment’s backlog state and next available delivery dates. Improve Capacity through Automation Our proprietary algorithms leverage cutting edge automation to dynamically prioritize your most critical scheduling constraints. ADVANCED PLANNING BOARD
215.639.9540
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Travels With Larry (CONT’D FROM PAGE 12)
The Perfect Combo Get Peak Performance From Your Equipment with Matched Component Sets
and manufacture 550,000 tons of paperboard per year. One of the unique characteristics of this mill is the three feedstock lines with a top-of-the-line drum pulper that will manage even paper cups with a light PE coating, OCC, and mixed paper. Now that is what I call a vision! And speaking of vision, GPI has released their Vision 2030. Some of the highlights include expansion of capa- bilities with diversified portfolio of consumer markets and products built over time. In 2017, GPI had sales of $4.4 bil- lion. In 2023, their sales were $9.3 billion. The industries included in these numbers are food, beverage, foodser- vice, household products and healthcare and beauty. GPI is a global leader in sustainable consumer packag- ing with seventy locations in North America and 45 loca- tions in other countries. GPI is in this position due to: • Innovation: Building the leading sustainability-focused consumer packaging innovation platform • Culture: Enabling a safe, inclusive, customer-focused culture. • Planet: Steadily and measurably improving the environ- mental footprint of consumer packaging • Results: Consistently executing for customers, share- holders, and all stakeholders
Nothing’s more rewarding than a couple made for each other.
GPI has a great vision, company, products, and people to achieve their goals today and in the future. There are two types of people in our industry, TAPPI members and those who should be. Until next time. Larry N. Montague is the CEO and President of TAPPI.
That’s why the engineers at ARC International have focused their skills and talents on crafting perfect matches between the components that must work in tandem on your flexo folder gluers and die-cutters: • Anilox Rollers and Ink Chambers • Anilox and Wiper Rollers • Feed and Pull Rollers • Glue and Meter Rollers You can achieve the press speeds and print quality you need to fill your most demanding orders by pairing your team with The ARChitects of Flexo . Contact ARC today to learn how these engineered matches of flexo folder gluer and die-cutter components (new or reconditioned) can help you achieve a more perfect union of production and profits.
Larry Montague
Opus Packaging Invests In Amtech’s EnCore ERP
Fort Washington, Pennsylvania based Amtech Software has confirmed its’ partnership with Opus Packaging to up- grade operations at five of its manufacturing facilities, to help elevate operating efficiencies and productivity. The facilities currently benefiting or will benefit soon from the EnCore platform are located in Indianapolis, Indi- ana; Florence, South Carolina; Caledonia, Michigan; New Bremen, Ohio; and Jackson, Michigan. At the core of the upgrade is Amtech Software’s En- Core ERP software, specifically designed for the corrugat- ed packaging industry to streamline operations, increase productivity, and drive operational excellence. With the EnCore platform, Opus Packaging now has cloud-based flexibility that allows remote access to the database. Along with the cloud-based flexibility, Opus has access to Am- tech’s customer support. “We are delighted to partner with Opus Packaging,”
The ARChitects of Flexo
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CONTINUED ON PAGE 16
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Opus Packaging Invests (CONT’D FROM PAGE 14)
the NAM is committed to engaging with the Harris–Walz campaign to hear their economic vision, find common ground and educate the candidates on the policies need- ed to advance a manufacturing competitiveness agen- da—as we will with federal candidates and campaigns at all levels. We are counting on the next administration to champion the 13 million people who make their living in modern manufacturing. “As a former teacher, Gov. Walz understands the impor- tance of ensuring the next generation has the skills need- ed for promising careers in modern manufacturing. As a governor, he has been a champion of high-tech manufac- turing across the North Star State and helped spur growth in the semiconductor industry following the passage of the CHIPS and Science Act. To drive growth across the United States, we must continue to push bipartisan policy like this and the Bipartisan Infrastructure Law achieved under the Biden–Harris administration. “But even as we continue creating jobs in manufac- turing, our economy faces strong headwinds, including a growing slate of unbalanced federal regulations and a looming wave of tax increases in 2025 that will significant- ly and negatively impede the ability of manufacturers to continue to invest, grow jobs and raise wages. The next administration must be a constant partner for manufactur- ers, spearheading legislation and policies that help busi- nesses create jobs, invest in their communities, and im- prove the quality of life for everyone.”
said Chuck Schneider, CEO, Amtech Software. “Our mis- sion is to empower businesses with state-of-the-art soft- ware solutions, and this partnership represents a sig- nificant step towards that goal. We’re excited to see the transformational change Amtech’s EnCore ERP will bring to Opus Packaging’s operations.” Louie Sicilia, Chief Financial Officer, Opus Packaging, added, “Our aim has always been to enhance our opera- tional efficiencies and deliver high-quality packaging solu- tions to our clients. With Amtech’s upgraded technology, we are confident we can achieve these goals and create an even more agile, responsive, and customer-centric or- ganization.” NAM: Next Administration Must Be A Partner To Champion Manufacturing Following the announcement that Vice President Kamala Harris and Minnesota Gov. Tim Walz will be the Democratic nominees for president and vice president, National Asso- ciation of Manufacturers President and CEO Jay Timmons released the following statement: “When manufacturing is strong, America is strong. We are the industry that strives every day to strengthen com- munities and unlock opportunity across this country. So
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ProVantage Powerflute ®
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Registration Open For CCCA-PPEC Golf Tourney
Registration is open for the second CCCA-PPEC golf tour- nament set for September 18 at Club de Golf in Montréal, Québec. Join in for a day of golf and networking with col- leagues from across the industry. Special early registration pricing is available through August 14.
Preliminary program for the day starts at 11:30 a.m. for coffee and tea; a shotgun start at 12:30 p.m.; and reception and dinner at 4:30 p.m. For more event information, registration and sponsor- ship opportunities, visit cccabox.org. Event contact is Kate Menard at KMenard@cccabox.org or (905) 458-0087. The Island Course at Club de Golf has been described as one of the most beautiful public courses in Québec.
We’ve got our customers covered… …with our fiberglass backed, boltless, full double-wide blankets and an extensive inventory of corrugated parts needed by virtually every box plant in the country. The innovator of the original fiberglass-backed knuckle locking anvil cover, Stafford is the industry’s go-to source for everything corrugated. TM
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Vanguard Companies Appoints Edelman As National Account Mgr. Kansas City, Missouri based Vanguard Companies an- nounced the appointment of Zack Edelman as National Account Manager. Zack will draw on his years of strate-
Fibre Box Association’s KPI Report Now Available
The Fibre Box Association announced that Key Perfor- mance Indicators (KPI) report is available. The FBA has been producing this benchmarking tool since 1992. It in- cludes data such as sales/costs/profit ratio, capital, receiv- ables, fixed assets, inventories, and other key statistics for over 542 plants operated by 35 companies. These survey results are only available to participating companies and can be used to directly compare the facil- ities you operate with other de-identified facilities of sim- ilar size, scope, etc. Hard copies of the report were sent to participating members. For hard copies, contact Peggy Lacy at the FBA. There will be a printing fee of $50 per additional book. For more information, contact Peggy Lacy at placy@fibrebox.org or (847) 364-9617. SupplyOne Receives Pregis Inspyre And Preserve Awards Newtown Square, Pennsylvania based SupplyOne, Inc., announced it has been honored with the Pregis Inspyre and Preserve Awards. These awards highlight Supply- One’s commitment to sustainability and dedicated efforts to improve lives worldwide.
gic selling to grow revenue, while sus- taining a high-level of integrity and ac- countability. “We look forward to having Zack join Vanguard Companies where his in- dustry insight, retail expertise, and pas- sion will help drive new opportunities to foster growth,” said Chris Cummings, Executive Vice President of Sales.
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Workplace Violence (CONT’D FROM PAGE 1)
will see more jurisdictions do something similar in coming years.” Warning Signs The toll in human suffering from workplace violence is incalculable. Too, businesses can be held liable for inju- ries. “The employer has an obligation under the General Duty Clause of the OSHA Act to provide a safe workplace,” said Pascal Benyamini, a partner at the law firm Faegre Drinker. “OSHA and other government entities can assess fines and penalties to an employer for not having provided one.” Employers can also incur financial losses from workers compensation claims and lawsuits by injured employees or customers, or by the next of kin or family of an employ- ee who has been killed. “Litigation can be expensive,” said
Benyamini. “And if a case gets in front of a jury that de- termines the employer looked the other way when there were warning signs of a pending violent act, a company can get hit with punitive damages.” Clearly, businesses would be wise to take action to
mitigate risk when the warning signs of a pending violent act first appear. Those signs often take the form of behavioral changes that begin far in advance of a se- rious incident. The company mentioned in the opening paragraph of this article, for example, had received prior warnings of the employee’s threats toward colleagues. “The pathway to violence is typically a gradual one,” said Bonczyk. “An individual may begin by coming in to work late ev- ery day. That may proceed to snapping at coworkers or customers. Then they may begin bullying people. Later their perfor- mance takes a dive. Then things acceler- ate to threats of violence, and then ulti- mately violence.” Many early warning signs are consid- ered acts of violence in themselves by OSHA. These include verbal or written threats, harassment, and intimidation. Vio- lence can take the form of bullying, as well as swearing and hurling of insults. Supervi- sors should watch for: • Unexpected and unwelcome behavioral changes. The person may become quick to anger or engage in continuing confron- tations. • Talk of suicide or self-harm. • Paranoia, and a tendency to blame oth- ers for their troubles. • Obsession with weapons, when accom- panied by any of the other behaviors listed above. Individuals planning violent acts may become fixated on perceived occupation- al slights. “Very often these events begin with a grievance on the part of an employ- ee or customer or other individual,” said
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Workplace Violence (CONT’D FROM PAGE 22)
Sherman. “I am using the term grievance in the most gen- eral sense, as anything somebody is upset about. That’s why it’s so important for employers to respond to employ- ees’ issues, concerns, and problems when they arise.” Behaviors outside the workplace can also be red flags. “Often, someone will post things to social media that could be important in assessing that they pose a threat to the workplace,” said K. Campbell, principal at Blue Glacier Security and Intelligence. “These may include statements about fellow employees, supervisors, or managers. That is an example of leakage, the disclosure of ill intent to a third person rather than to the individual who might be the intended victim of an assault. Leakage is usually an ex- tremely reliable indicator of potential violence.” The above behaviors are not an exclusive list. Experts advise taking action anytime your gut instinct tells you something is not right. “You don’t want to wrongly accuse someone,” said Oscar Villanueva, the COO at TAL Global, a security-consulting and risk-management firm. “But peo- ple should know that if they see something that doesn't look right to them and their gut is telling them there's an issue, they should report it to their supervisor or manager right away so it can be looked into.” Employee Reports When it comes to responding in a timely manner to warning signs, employees are often the first line of de-
fense. “Management can’t know everything that happens on the floor where people are working,” said Benyamini. “When employees see or hear something, they need to say something so that if an incident ends up becoming a credible threat, measures can be taken to reduce the risk.” Too often, though, colleagues of a violent actor fail to speak up, either because they are not aware of the signif- icance of what they have seen, or they do not know the
CONTINUED ON PAGE 26
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Workplace Violence (CONT’D FROM PAGE 24)
correct reporting procedures. Planning and training can help. “Every company should create a workplace violence prevention and management program, which is a set of policies and procedures that tell employees how to report troubling incidents they have observed,” said Villanueva. “This may prevent an incident from occurring.” Villanueva said the program should include a zero-tol- erance policy, calling for the employer to take appropriate action when a violent act occurs. “If someone makes a ver- bal threat, for example, but there is no physical contact or further issues, the penalty may be a suspension, or a letter of warning, or a reassignment. At the other extreme, an ag- gressor who beats up a fellow employee on the workroom floor may well be terminated.”
Filing a program in a binder is not sufficient: Managers and employees must be familiar with the details. “Every-
one needs to know what steps to take if an incident occurs, including to whom to report,” said Sherman. “People should also know how to call first responders if an in- cident rises to the level of an emergency.” More work needs to be done. Accord- ing to OSHA, only 30 percent of all orga- nizations have a formalized workplace violence prevention program. Part of the problem is that getting one off the ground requires an enthusiasm that is too often lacking. “I recommend all businesses iden- tify someone with the passion necessary to manage a workplace violence preven- tion program from an organizational point of view, and then develop a policy that is supported by the CEO or COO or a senior member of the organization,” said Felix P. Nater, president of Nater Associates, a se- curity consulting firm. Employees must also be regularly reminded of the program’s details. “All employees need to be familiar with the warning signs of workplace violence and the steps that should be taken,” said Na- ter. “This will build trust and confidence in the hearts and minds of the employees because they trust management's invest- ment in their safety and security.” There must be safeguards to protect individuals reporting incidents from retal- iation. “Employees may resist speaking up about questionable behavior because they are afraid they may be attacked by the individual involved,” said Nater. “Every- one should be aware that the organization has protections in place so that if things become untenable, they will not be left to fend for themselves.”
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Workplace Violence (CONT’D FROM PAGE 26)
Respond Appropriately Top management can feel as nervous as employees about taking action when troubling behavior occurs. How can they investigate a report without ruffling feathers and unintentionally making matters worse? “When troubling behavior is reported, the best approach is to start with a discreet investigation,” said Villanueva. “Ask other employ- ees if they can corroborate the behavior. Has anyone ob- served similar events?”] Once the background work is done, the supervisor should have a conversation with the employee who has committed the behavior. “Approach the individual in a respectful way and talk about what you have observed,” said Villanueva. “Stick with the facts, rather than making accusations. Encourage them to talk about their behavior, explain why it is happening, and what they can do to re- solve it.”
It's often appropriate to ask questions such as, ‘Are you okay? Is there anything you need? Can we offer something to assist?’ Many employers have an employee assistance program (EAP) that can provide counseling. Having these tough conversations early is better than allowing things to slide, because they will only become more difficult to deal with over time. “The longer you take, the worse the problem gets,” said Villanueva. “These things seldom get resolved on their own.” Reduce Stress An ounce of prevention is worth a pound of cure. One way of reducing the emotional temperatures that can lead to violence is to institute a stress reduction program. “It’s good to appoint someone in your company as a liaison be- tween a stressed employee and a source of assistance,” said Worley. “The person in charge of human resources of- ten fills this role, providing a safe, confidential place to go for the employee who feels as though they are struggling from stress at the workplace or at home.” Employees experiencing high stress can be referred to the company insurance company if it covers counseling, to an Employee Assistance Program (EAP) or to a community
CONTINUED ON PAGE 30
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